Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: rick trinder on April 27, 2013, 06:51:45 pm
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i am well hacked off i only went to put the aqua dapter on and it fell apart in my hand!!! the part with the screw top .
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Been a bit quiet with facelift on here lately.........
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Report it to who you bought it off, and they will send you a new part out.
must be faulty.
steve
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steve it has to be >:(
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Hi rick,
I had one break, but i know they realized that and altered the design.
Maybe they sent the old design by mistake,got in the mix somehow.
Ask them to send on next day delivery, sure they will sort it for you ;)
Steve.
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steve did yours brake in the same place?
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Yes rick,
But never had a problem since!
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thanks steve you have put my mind at ease a bit cheers
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Rick,
Please contact us or the distributor you purchased from.
We will arrange a replacement without delay.
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update..... all sorted. how good was that?
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update..... all sorted. how good was that?
so was no need to complaint then >:(
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So it was the a/d that broke not the pole
Thread title is wrong.change it ;D
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ben??????? what....
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sfwc. it was the part you screw the angle adapter into
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ben??????? what....
i mean if you are not happy about a product, can happen, send an e-mail to the supplier, no need to complaint on here!
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did you understand now Rick? >:(
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best to complain ,us Brits are too polite
its the wheel that squeaks that gets the grease !
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best to complain ,us Brits are too polite
its the wheel that squeaks that gets the grease !
you are right, being French, i understand what you mean ;)
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ben wtf. i was just a little anoyed thats all. pick your toys up you big girl!!!!
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So after all that it wasnt broke it was a screw you hadnt put in correctly!
You made it sound like the poles are no good!
I was about to buy one aswell! :o
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never once did i moan about anyone. i just said what happened.
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ben wtf. i was just a little anoyed thats all. pick your toys up you big girl!!!!
ok so send him an e -mail, we don't need to know your life,ok newbie? ;)
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windie, buy one it is a great pole. just a fault on mine.
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ben. do one
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Which facelift pole was it that broke?
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Which facelift pole was it that broke?
Turns out it wasn't broke,operator error :D
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windie it WAS BROKEN!!!!
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ben. do one
;D ;D ;D
best comment ever!
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windie it WAS BROKEN!!!!
I just got an email off windie saying it wasn't broken and you dont know muffin.
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I'm completely confused. ???
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windie it WAS BROKEN!!!!
It was a component that was broken the way the post is titled you would think it had snapped in half while you were cleaning windows .
I agree with Ben i would always contact supplier first , I have had problems with poles and bits of kit over the years and have always contacted supplier first and they have sorted it out so no need for big dramatic titled post ;D ;D ;D . Mike
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Some of my levers snapped and where replaced next day top service from facelift ;D
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windie it WAS BROKEN!!!!
It was a component that was broken the way the post is titled you would think it had snapped in half while you were cleaning windows .
I agree with Ben i would always contact supplier first , I have had problems with poles and bits of kit over the years and have always contacted supplier first and they have sorted it out so no need for big dramatic titled post ;D ;D ;D . Mike
Whilst that is the correct way to do things, if everyone did that then none of us would be any the wiser on product quality. At least we been updated that the faulty component is still out there being sold with a new pole. We were under the impression that all these faulty components had been with drawn from the market, or at least that is what I understood.
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Some of my levers snapped and where replaced next day top service from facelift ;D
I disagree. The service may have been great, but this has the point toward the original product's quality. Why should you loose 2 working days without the pole you just purchased because of their product quality issues? Of course their service has to be spot on in this case - its their reputation that is at stake.
To ensure happy customers, a company has to set realistic expectations for their product. All the initial marketing hype may have tended to raise these expectations a little too high.
Its good to get unbiased reports of exactly how the poles are performing in the work place - this will become more evident as time goes on.
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Yes rick,
But never had a problem since!
And now running aquadapter!
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ben. do one
;D ;D ;D
best comment ever!
Best comment ever + 2
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Nick, was it the thread piece on an UL section that broke? We have removed AD after snapping 2 of these. Been fine since. In both cases Mike at facelift replaced immediately. Nothing wrong with Phoenix poles, not had any clamp issues in 9 months.
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I have a phoenix hybrid pole, yes I had a few issues with it but they fixed it and replaced the parts for free.
The worst advice I had was from a seller who advised me to cut the pole when my clamps broke. (NEVER CUT YOUR POLE) big mistake. rather listen to the manufacturer and replace the clamps properly.
I have to buy a new pole now because cutting the pole causes most of the ends to spit. lesson learned..
I still think the pole is amazing, I have a ultralight brush on my 22" pole and its so light I can work all day and not be tired.
I am going to get the 26 foot pole so I have that extra 4 feet.
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Haha is that the same ben that nearly cried when archer had a pop at him??
Seems keen to have a go at others!!!!
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Haha is that the same ben that nearly cried when archer had a pop at him??
Seems keen to have a go at others!!!!
it has to be!!!! tool. i can confirm that the pole has been great from that day on.
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Get a grip and sort it yourself.
Don't come on here bitching before Facelift has had a chance. ::)roll
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d.g, you can join ben and do one too!!!!! its a great pole and a great company. i never said anything else!
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Haha is that the same ben that nearly cried when archer had a pop at him??
Seems keen to have a go at others!!!!
i didn't cry,but would you accept that someone on here tell that your wife is a s l ut because he is upset about you?
i told rick to contact facelift directly, i don't think facelift sent a broken pole so no need to come on cleanitup to critise the company!
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btm you don't think! that may be your problem! i never once said anything bad about any company!!!!! maybe the pole broke in transit, i was just fed up that it was broken before i had a chance to use it.
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btm you don't think! that may be your problem! i never once said anything bad about any company!!!!! maybe the pole broke in transit, i was just fed up that it was broken before i had a chance to use it.
read again your subject if you can read!
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maybe i can't because i can't see anything. you only seem interested in having a pop at people! why???
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maybe i can't because i can't see anything. you only seem interested in having a pop at people! why???
not at all, you said i can't think so don't start, you won't win with me, ask Archer....
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big talk on the internet means nothing!!! i just want you to go away!!!! you must need a very big spoon with all the stirring you do! and further more if it makes you feel big you can win!!
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big talk on the internet means nothing!!! i just want you to go away!!!! you must need a very big spoon with all the stirring you do! and further more if it makes you feel big you can win!!
if you are not happy,go away, i didn't ask you to stay ;)
Have a good afternoon Rick :)
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what! no more big talk from mr ben???? is it mt fault you are an idiot? just leave the thread.
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maybe and this is only a suggestion that you should of contacted
the company before you made what at first sight was a overly
dramatic post with no real detail on what really happened.
like i said only a suggestion :)
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gary i did that. i was just venting off steam!! it was my first pole. not once have i said it's a bad firm!!!! in fact they are great.
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gary i did that. i was just venting off steam!! it was my first pole. not once have i said it's a bad firm!!!! in fact they are great.
How come I have to 'do one' and Gary doesnt ;D
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This thread wins the "best resurrected handbags at dawn thread" award.
The award being a gold lamé handbag with diamond encrusted knuckleduster accessories and golden oakleaf clasps.
You know you want one.
;D
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what! no more big talk from mr ben???? is it mt fault you are an idiot? just leave the thread.
everybody can see who is the idiot.....
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i'm sure the handbag will suit big ben!!!!
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:-*