Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: windiewasher on March 19, 2013, 04:45:32 pm
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bad mouthing the pole system and me. :(
Somebody wanted a window cleaner,2people recommended me so soneone says pole system is rubbish and i left her windows still dirty.
so i asked who are you and where you live and half a hour she realises it wasnt me but i did give her a quote.but was too dear.
I wasnt happy and i know who the person was who done them.hes much cheaper than me and doesnt rinse the windows aswell as missing them.
ive watched and he gives the pole system a bad name.everytime i see him hes knocking doors also someone tells me asked them if they were selling work.
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send her a letter threatening to proceed with legal proceedings for slander if she doesnt remove all comments about you and your business
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send her a letter threatening to proceed with legal proceedings for slander if she doesnt remove all comments about you and your business
She has done now but what do you do when someone gives the pole system a bad name?
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Perfect opportunity to explain that if she has got you to do it at a reasonable price they would be spotless, guaranteed.
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Perfect opportunity to explain that if she has got you to do it at a reasonable price they would be spotless, guaranteed.
+1
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Go and get the business and then she can say how wonderful you are ;D
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This is exactly how Facebook will backfire imagine if you have 30% of good customers on your Facebook who say needed some Persuasion And a person like that makes them wonder
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send her a letter threatening to proceed with legal proceedings for slander if she doesnt remove all comments about you and your business
She has done now but what do you do when someone gives the pole system a bad name?
there's good n bad in all, good garages/ bad garages, good window cleaners & bad ones (its not a magic wand :D) I've even heard there are good women and bad women :o (I'm lucky enough to have a goodun),
it's not the system, it's the operator
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Go and get the business and then she can say how wonderful you are ;D
it was about 2 years ago when i quoted through a phonecall not through facebook.
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I usually say 'anyone can buy this system but you still need to know what you're doing. Just because someone can go and buy a saw, doesn't make them a carpenter'
Tell her that you would like to clean her windows for free, no obligation, just to show her how good the WFP is.
Do a cracking job! And walk away. Don't pester her for the job.
At worst you'll have lost some time.
She is a Facebooker and obviously posts mundane things, so you never know, she may post how good you were, that the system does work and may recommend you.
If you do, be interested to hear how you get on.
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Offer her a free clean and explain that you hate bad window cleaners giving everyone a bad name, in return ask her to spread good feedback to all her FB friends. Then sign her up monthly at your original price. She'll feel guilty about the bad press she gave you, so will probably turn out to be a good customer.
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ive had this on lots of occasions when taking on new customers.i simply say if your not happy with the results dont pay me!!when the windows dry fine they cough up!! ;D ;D ;D
its window cleaners with backpacks that cause the problems usually as they dont clean frames and try and skimp on water.worst mistake you can make!! ;D ;D
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I think Facebook has the power to destroy you lol
Customers talking to each other leaving comments so many can see.
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I have turned upto many new custys house cleaned there windows and being questioned why i dont dry them but they are very happy with the results when i go back 4 weeks later.
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send her a letter threatening to proceed with legal proceedings for slander if she doesnt remove all comments about you and your business
She has done now but what do you do when someone gives the pole system a bad name?
The stock answer is something like this: If a window cleaner does a bad job with applicator and squeegee, the customer does not blame the tools. The customer blames the person who used the tools. However, when it comes to WFP, they suddenly decide to blame the tools - purely because they are not familiar with them.
I agree. I'll just tell you what can happen on Facebook sometimes. I've got 2 FB pages and used to get a lot of work off them. Now I just use them to drop the odd advert on local pages or to contact custies for payment etc.
There are FB pages out there where people just chat among themselves and others for group interest etc. On one of these pages, I had a customer who likes to stir the brown stuff and turned out to bully a lot of the military wives living in her area.
Anyway, one day this bird decides to post that she'd just had her windows cleaned, and while she was upstairs the cheeky f*** window cleaner nipped into her kichen and helped himself to water and something to drink!!!
Some of my custies saw this and contacted me. I joined the FB page where she'd posted this cr@p and read all the replies. "What a cheeky tw@ " etc etc. I posted nothing, but contacted her and asked her if she needed professional help for her illness. This thread she'd started on that page was rocking the rest of the night with comment after comment about other window cleaners who nicked this and robbed that etc. I posted nothing. Facebook is like goldfish in a bowl. Today's interest is totally gone tomorrow. I never lost a single customer from it but a lot of my custies mentioned it to me the next time I called and were disgusted. Some had defended me during this shyte and I thanked them. But the point is, go back onto the page where this woman has slagged off your work and see how far the thread has disapeared down the page.
It's of little or no interest the next day.
IF you contact her and threaten to take action for slander etc etc, get ready for a prolonged war with her posting how you've threatened her and have also said you'll do her car over etc etc.
Forget it, these mongs are all over the place and you can't please everyone. Walk away, and come back to the FB page in 48 hours and try to find what she posted. You'll see what I mean.
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today i had some woman contact me via FB local business group, shes a little out of my way and awkward house but no matter, for the sake of keeping the peace ,priced her up the same. no good she says.-now iv gotta keep lookin on to see if she says im a rogue ! FB is grief isnt it
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Yea it's not needed who needs the agro the above story sounds a nightmare
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Brilliant post Cris P.
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I know WFP is not a magic but if it were, I would stick up and turn her into a frog.
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send her a letter threatening to proceed with legal proceedings for slander if she doesnt remove all comments about you and your business
She has done now but what do you do when someone gives the pole system a bad name?
How far do you think it's going to spread?
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its all under control.
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its all under control.
Good.
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The stock answer is something like this: If a window cleaner does a bad job with applicator and squeegee, the customer does not blame the tools. The customer blames the person who used the tools. However, when it comes to WFP, they suddenly decide to blame the tools - purely because they are not familiar with them.
I agree. I'll just tell you what can happen on Facebook sometimes. I've got 2 FB pages and used to get a lot of work off them. Now I just use them to drop the odd advert on local pages or to contact custies for payment etc.
There are FB pages out there where people just chat among themselves and others for group interest etc. On one of these pages, I had a customer who likes to stir the brown stuff and turned out to bully a lot of the military wives living in her area.
Anyway, one day this bird decides to post that she'd just had her windows cleaned, and while she was upstairs the cheeky f*** window cleaner nipped into her kichen and helped himself to water and something to drink!!!
Some of my custies saw this and contacted me. I joined the FB page where she'd posted this cr@p and read all the replies. "What a cheeky tw@ " etc etc. I posted nothing, but contacted her and asked her if she needed professional help for her illness. This thread she'd started on that page was rocking the rest of the night with comment after comment about other window cleaners who nicked this and robbed that etc. I posted nothing. Facebook is like goldfish in a bowl. Today's interest is totally gone tomorrow. I never lost a single customer from it but a lot of my custies mentioned it to me the next time I called and were disgusted. Some had defended me during this shyte and I thanked them. But the point is, go back onto the page where this woman has slagged off your work and see how far the thread has disapeared down the page.
It's of little or no interest the next day.
IF you contact her and threaten to take action for slander etc etc, get ready for a prolonged war with her posting how you've threatened her and have also said you'll do her car over etc etc.
Forget it, these mongs are all over the place and you can't please everyone. Walk away, and come back to the FB page in 48 hours and try to find what she posted. You'll see what I mean.
Says the bloke that wears his customers pet rabbit over his head on a night out so he isnt recognised when he steals his customers frilly underwear off the washing line.
(http://adscam.typepad.com/.a/6a00d8341bfa1853ef0134852d8f49970c-250wi)
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I really miss that dog :(
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lol good retort
;D
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Oh dear, I could see this becomming a major problem for those with FB pages!
Usually it doesn't matter if one lunatic customer gets upset because you just drop them and move on. They don't know your other customers so no matter how crazy they are there's nothing else they could do.
But now by encouraging customers to like your facebook page, you have brought them all into one place to have a chat. BAD idea.
Personally I just don't see the point of using facebook for window cleaning. Yeah you might get the odd referal etc, but I imagine that would be relatives who don't necessarily live in the same area. I'm not friends with any of my neighbors on FB, nor do I suppose most people are.
If you need to communicate with your customers, eg to offer conservatory roof cleaning etc, you can send them an email etc or better yet give them a letter when you're there next, you don't need to use facebook.
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you don't need to use facebook.
I think that most people use Facebook to boost the SEO of their website. Not sure how or even if it helps, but I'd imagine that's the reason.
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Ive added £300 extra per month through facebook since january.facebook is a great marketing tool.also im using it for my latest venture which is getting a good response too.
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Ive added £300 extra per month through facebook since january.facebook is a great marketing tool.also im using it for my latest venture which is getting a good response too.
Yep, I did that for the first coupe of years of using FB. Don't bother now. Got enough. I find it good for contacting about payment missed etc, but don't advertise on it anymore.