Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: londoncleaners on February 20, 2012, 07:41:41 pm
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Sick of them saying it, sometime I don't know y I bother,if I didn't do the neighbours I'd leave it, I look at it as 10 pound for the clean if I'm there anyway doing in the street than one tenner less if I just binned that 1.
What would you do, without being rude as neighbours talk and that.
It can be difficult.
Plus I'd lose gutters on a yearly bassis..
Thanks
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In this years price review (price didnt go up), we mentioned that the price wasnt going to be going up, but prices quoted were for 5 or 10 weekly clean, if they needed to skip a time we would have to charge 25% extra for the next clean, due to less frequency, more dirt, etc.
So far so good......
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Dump you don't want a round full of messers, unless they got a good excuse like building work they're binned on my round ;D
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But it can have a knock on affect with neighbours and I know it will happen as they are mostly all close
I can't just dump them, or can I, and just stick to my guns
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Dump you don't want a round full of messers, unless they got a good excuse like building work they're binned on my round ;D
That's pretty much the rule on my round too.
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set your stall out and stick to it i say . once iv decided somebody is going i never look back(that includes workers ) . i make an extra effort to find new and wont go back even if they have a pleasant face (strangely that type of customer NEVER has )
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I get this on a scale you would not believe. It's probably because I am the new guy in town as they say, so I am living off the scraps while I build my business up looking for decent customers.
Once I am in the position to bin them, I will. At the moment it just goes with the territory.
John
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I get this on a scale you would not believe. It's probably because I am the new guy in town as they say, so I am living off the scraps while I build my business up looking for decent customers.
Once I am in the position to bin them, I will. At the moment it just goes with the territory.
John
this is pretty much what i was like untill i had enough work,now i wont put up with any type of messers,although i dont get any not todays well its rare if i do anyway
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keep em till you can dump em.
it really really is a numbers game this business.
when u have enough custies you will not think twice about dumping them and then it really becomes easier. ;D
20 yrs on m8 i have a few messers left and only do them if i have time left at end of day/convenient/right price ?
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I dont mind when the odd one says give me a miss today,sometimes glad of the rest
,but with the ones that do it to regular and p me off i just stop doing them,then when [and if ] they ask you back just say" you havnt had them done for x months ill have to charge double for this one".
It solves the problem pretty quickly, one way or the other.
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dump asap as once they get away with it they keep on and you need to know what you are going to earn that day, how would they feel if they were told they were finishing work an hr early with no pay. not a lot i hardly ever get this on a 6 weekly rota though 4 weekly must be terrible
paul
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But it can have a knock on affect with neighbours and I know it will happen as they are mostly all close
I can't just dump them, or can I, and just stick to my guns
Get another house to replace, then drop
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Put them on standing order, that way they wont skip.
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On the other side of the coin, we have had some "leave em this month, money is tight" custies recently, who are genuine salt of the earth types, who are generally struggling.
Supermarket prices have ballooned in recent times, so have the cost of pretty much everything.
Window cleaning is more of a luxery then a necsessity at the end of the day.
Try as best as you can to dump the real messers, but also be a lil more patient with the nicer custie, who is genuinely struggling, its fairly easy to seperate the two, as generally the messers have boat races you could just punch, first thing on a Monday morning ;D
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I do have a good few on standing order, and if I'm honest I do have enough houses to drop the messers, but I'm a man after Alan sugars money, ...money is money and if I'm there I might as well, wrong may be, but a tenner richer. Although I do agree with you all
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If your monthly then offer 2 monthly at a slight increase.if they mess you about on this frequency without a good reason then dump and don't take them back on again.
I have on occasions taken messers back on and it usually doesn't take long for them to start messing again.so dump.you really don't need them.
Go out with "ill take my luck as it comes" attitude every day and you'll find yourself not getting frustated about it.
Some days we pick up extra work and other days we get the odd not today.go with the flow of the day!you'll be far calmer and productive!!!!
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charge them £130 on the first clean of the year, then say you will not charge them for the next 12 cleans due that year.
If they want to do the "not this time", then thats fine with you. ;D
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I've just had a "can we leave it a couple of weeks please" from a £95 pub I do every 4 weeks, they did it this time last year but had regular cleans until now so not too bothered.
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It only seems to happen when the clouds are coming out or it's a wet day so I know it's not a ...we r skint this month, I think most don't like it when it's a wet day forecast"
But hey you live in the uk.
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It only seems to happen when the clouds are coming out or it's a wet day so I know it's not a ...we r skint this month, I think most don't like it when it's a wet day forecast"
But hey you live in the uk.
I know what you mean.. when people say "your not doing it today are you!? :o" I reply with Yes otherwise we would never get anything done. The other classic I bet we all get although not as annoying is "You've picked a lovely day for it!" Like we sit around doing bugger all, all month waiting for the one slightly sunny day to come clean your underpriced bungalow! >:( ;D
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I fire this letter through the door as I'm doing the other houses in the street. The price here is x1.5 what they normally pay.
Thank you for your text message yesterday. The service that we offer our customers is a regular 6 weekly or 12 weekly window clean and I'm sorry that I did not make this clear when I started working for you.
I understand that occasionally there are circumstances beyond your control that mean that we cannot work on your property: If you would please consider keeping these to a minimum it would be greatly appreciated.
If you have any questions about our service or you would prefer a 12 weekly clean; priced at £27.00 including the sills, frames and door then please do not hesitate to let me know.
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Dump you don't want a round full of messers, unless they got a good excuse like building work they're binned on my round ;D
That's pretty much the rule on my round too.
Me too; unless they have an excuse. Telling me that they're skint and looking apologetic is a valid excuse in my books, but this rarely happens.
I tend to dump them, but prior to which, I'm honest with them and explain that if I don't clean their windows at our agreed intervals, I remove them from my round. Some relent and ask you to carry on, others don't and say "Fine!" I'm easy either way.
But as the years tick by, you end up with a round full of good customers who want (or at least allow) their windows to be cleaned at the frequency you originally agreed.
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Fao northstar. And a few others .
I do know y they don't want them cleaned, because it's light rain or cloudy. I know the ones who have money and the ones who pretend to be skint, I'm not that harsh.
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There have been loads of posts on here over the years saying rain or shine they always clean. I have only this to say, I have never met a customer who is totally happy with that. Some might put up with it but happy?
I lost a customer last year because I cleaned her in the snow, beautiful sunny day but snow on the ground. Sure there are messers, and plenty who are skint, but you have to recognise they just might be telling you they are not comfortable with what you are wanting to do and the fault really is yours for not reading the signs.
But on here there is only ever one answer, dump! So go ahead and dump them, maybe the next window cleaner will be a bit smarter. Don't get me wrong, I dump loads of customers that do really need dumping
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Actually I'm not a dumper, so I won't take ur advice and dump..
But work out a answer instead
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I have to say I agree with Vince. I've dumped plenty over the last 3 years as he has said he has, but I sit at home and wait it out if its heavy rain as it is here today - lashing down. I reckon i'm in the customer satisfaction business, rather than the window cleaning business, and Vince has hit it squarely on the head - they might let you clean 'em but are they happy that you are doing it. Probably not. You could argue that if they don't say anything then it's fine to go ahead, but to be truthful I just don't like it.
If it's light rain, on and off i'm out there, but not moderate or heavy rain. To an extent it also depends where they are. If on a main road where traffic spray is gonna be on them within 10 mins of me finishing then it's fair enough that they don't want me when it's rainy - if it rains the next day, then fair enough. If they are on a quiet estate then even heavy rain shouldn't make a difference.
It seems to work for me, plus I stay dry(er) which is more pleasant. I seem to catch up as I leave a few spare days in the month anyway for bad weather and still make a great profit.