Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: CraigBlues on January 02, 2012, 04:29:49 pm
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Well Day 2 of door knocking and leaflets.
Spent all day, door knocking. Got 2 new customers and a few maybe's today.
But in my mind the ratio is poor, am. Doing it wrong? Or just an idiot for wasting my time.
I don't mind doorknocking, especially when you just keep hoping for a good outcome, but starting from scratch again after moving and selling my previous round is hard work again I must say.
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what u saying on the door
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Hi/Morning/Afternoon. Then. "Do you currently have a window cleaner?" or "I was wondering if you currently have a window cleaner?" along those lines.
Then go from there.
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just say
sorry to bother you, i am starting a window cleaning rounds and was wondering if you was intrested
yes, ok, blah blah blah
no, just say ok, sorry to bother you bye
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That's near enough what I do. :-)
I think my area is sown up with another local cleaner unfortunately.
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try that word for word,
i bet you get lots of i have a window cleaner, thanks
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Hi
First things first people buy people not services, so make the right first impression. Smile and say hello while standing back from the door, then ask whatever you like, all the ones mentioned will work fine.
And secondly no area is totally covered, you will find streets that are tough but just try the next and keep smiling, the first impression is everything.....
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Knock on door...
(smile) hi, sorry to both u, I do a local window cleaning round, I do houses bla bla bla, wondered if you if you might be interested in yours being done each month when we come round,
No worries, thanks for you're time (smile )
I use this and it works.
the more knocking you do, you ll learn to read people's reactions/body language, and learn respond accordingly
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Hi
First things first people buy people not services, so make the right first impression. Smile and say hello while standing back from the door, then ask whatever you like, all the ones mentioned will work fine.
And secondly no area is totally covered, you will find streets that are tough but just try the next and keep smiling, the first impression is everything.....
Good advice - no area is totally covered ! - dress smart casual as well ( thats shirt or polo shirt ) trousers & shoes NOT jeans and trainers and have a shave
Darran
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First impression is a balance, not too smart or too scruffy. Your own branded polo shirts or jackets always look good too....
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Gd give us a bell if u want, I'll give you a few tips, don't want too give too much away on here;)
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Gd give us a bell if u want, I'll give you a few tips, don't want too give too much away on here;)
Craig I mean
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Lol tips? I do just fine thanks, helping others never hurts...
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Craig, I have been out today door knocking and leaflet dropping and I got nothing! I wish I had 2 that would have softened the blow a little.
I dress smart, have my window cleaning T shirt on with my high viz window cleaning jacket all sign written with my business name. I am polite, friendly, and have read every post & internet/ website page on the correct words to use etc....... etc........
Dont get me wrong I do get customers, however today was a bad day and very demoralizing. To be honest i would love to spend a day with these people that say they get 30 customers a day and canvass 150 quids worth a day. Unless i see it i just find it hard to believe! Maybe its just the area i live in i have no idea.
Anyway moral of the story is. you have good days and bad days. The way i see it, there are more than 10,000 houses in my area. If i cant get 300 of them houses on my books as regular monthly cleans then there is something definitely wrong.
I think patience is the key. I know i will get to the 300 mark its just a matter of time. word of mouth, friends & family etc.......etc........
I wish you all the best with your round and dont give up. keep smiling ;D ;D
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dump the hi viz jacket, i wear jeans, t shirt and a jacket, with company name on, and then just knock
what type of houses are you knocking, what you saying
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Steve
I will come down for the day if you want and just pay me for what i get, i will show you the ropes and train you up as we go....
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Seriously? well that is an offer I cant refuse. I would love to see how you do it & yes I would be happy to pay you for the work you get.
Could we arrange it for a couple of weeks time? that would be great. :)
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Craig,
I am in a similar situation to you. I had to relocate (to Ireland) for family reasons and leave a good established round behind, and start again from scratch.
When you are canvassing, try to be relaxed, friendly and polite (not in an apologetic way).
You got 2 new customers today. Well done. That's 2 more than you had, so look at this as a positive and build on this success. Some days will be better than others.
Try to approach each door as if it is your first. If you get 100 no's, you will see why I suggest this! It's important to try to be positive at all times. If this starts to wane, take a break and try again later.
Best wishes,
John
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Hi steve,
Fuel will be 40 and first clean paid once done, then second clean paid once done. Sound fair?
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Well Day 2 of door knocking and leaflets.
Spent all day, door knocking. Got 2 new customers and a few maybe's today.
But in my mind the ratio is poor, am. Doing it wrong? Or just an idiot for wasting my time.
I don't mind doorknocking, especially when you just keep hoping for a good outcome, but starting from scratch again after moving and selling my previous round is hard work again I must say.
Craig, how many customers do you have now? Im about to start canvassing this week, just got to setup my business account and pay for public liability and im ready!
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Hi steve,
Fuel will be 40 and first clean paid once done, then second clean paid once done. Sound fair?
£40 for fuel and depending on how many custys you get me I pay you per custy x2. Is this correct?
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Yes so if i get 75 in new work you pay 75 once cleaned, then the following month you pay whatever cleans again so if any drop off then you dont pay for them. Plus 40 for fuel on the day
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Well Day 2 of door knocking and leaflets.
Spent all day, door knocking. Got 2 new customers and a few maybe's today.
But in my mind the ratio is poor, am. Doing it wrong? Or just an idiot for wasting my time.
I don't mind doorknocking, especially when you just keep hoping for a good outcome, but starting from scratch again after moving and selling my previous round is hard work again I must say.
read this a few months back from a member on here. hope it helps.
The difference between those with big rounds and those who pack it in and leave the game is having the self motivation to keep going when others would just give up. To get a good sized round isn't easy. It's just hard enough to separate those that "Want" a business, from those who "Think" they want a business.
It's times like these that decide who goes on to build a good income and those who leave the WC game. You have to find what works best for you. For me it's someone telling me it's "Their Patch". Just had on e last month. Made me go out leafleting and knocking. Put a whole new load of work in place.
I find that a new piece of kit, or my vehicle cleaned up etc gives me a push. New custies usually make me feel motivated too. Alot of people outside of window cleaning think it's all about speed and kit. It's about having the bottle to knock doors and/or leaflet when everyone else is sitting at home infront of the TV. Those who work at their business hardest, earn more than the ones that want to be comfortable.
Get your backside out there for yourself, or pack it in and go do something else mate. It's upto you.
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I completely up for my business again! I was just asking for advice really. I'll be out again tomorrow!
Just need to perfect the first sentence maybe. :-)
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remember my first day, door knocking and nobody wanted to know . by the afternoon i was on point of giving up when somebody said yes and i cleaned hers there and then,by end of afternoon id done 5 more and was on my way.
press on matey , i used to just say "hi,want your windows cleaned chief/ma"am ? "
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Hi Craig,
If you want to chat i will tell you exactly what i have said on the door for last few years, it really works....
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I completely up for my business again! I was just asking for advice really. I'll be out again tomorrow!
Just need to perfect the first sentence maybe. :-)
That's the ticket Craig!
I say something along the lines of "Hello. My name is John, and I am offering a window cleaning service. Is this something you would be interested in at all?"
All delivered with a smile and relaxed approach.
Hope it goes well for you.
John
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for the love of god dont ice break with sorry to bother you, anything but that it automatically puts them in a defensive mood like you are doing something wrong it will pull of but its not a good way to start.
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My approach is morning/afternoon/hi.
Then straight to point, before they think I'm selling the life insurance. I just need to try not to give them an easy way out of saying yes they already have one even if they don't.
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Yes so if i get 75 in new work you pay 75 once cleaned, then the following month you pay whatever cleans again so if any drop off then you dont pay for them. Plus 40 for fuel on the day
Yeah ok sounds good! I'm busy for the next 2 weeks, however the third week I'm out canvassing & leafleting. Maybe we could have a bash then. Well up for you coming to me and showing me how you do it.
My email is. Sjkclean@hotmail.co.uk if you send me an email I'll give you all my info and we can get something sorted. Cheers
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Craig,
I know it goes against all sales training but if they want an easy eay out by saying they already got one then they are not the type of customers tou are looking for. You want a spark of interest or a no as quick as you can..... Try not to waste time speaking to people who are not interested....
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dump the hi viz jacket, i wear jeans, t shirt and a jacket, with company name on, and then just knock
what type of houses are you knocking, what you saying
Santa vader, do you really think I should get rid of the hi viz jacket? If so why? Do you think it puts people off?
I always get straight to the point when I knock in someone's door. Morning , I'm Steve the local window cleaner, do you need a window cleaner?
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You can only do what you can................
Ask the questions be polite and be gentle. Smile also if you have a nice set of nashers. Lol.
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dump the hi viz jacket, i wear jeans, t shirt and a jacket, with company name on, and then just knock
what type of houses are you knocking, what you saying
Santa vader, do you really think I should get rid of the hi viz jacket? If so why? Do you think it puts people off?
I always get straight to the point when I knock in someone's door. Morning , I'm Steve the local window cleaner, do you need a window cleaner?
yes hi viz dont look good when knocking on a door looking for customers,be better with a your logo t-shirt/jumper in this weather tho
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I just ask what they are currently paying and then say i'll do it cheaper
:)
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makes you look like a road worker, think about what the first impression you see when some one knock on the door, u got about 5 secs to get them intrested otherwise forget it,
that is why i say sorry to bother you, incase they say your bothering me,
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mine works a treat..
hi do do have a window cleaner??? if they say no i say well you have now in a cheeky way and it puts them on edge...then they ask how much then bingo.
Instead of canvassing road after road why not make lists of houses that are for sale and sold in decent areas..soon as someone has moved in give them a knock and then give them the spill of hi im the local window cleaner,i see you have just moved in, im just knocking to put you on the books??. also is a good 1. take charge of the canvassing game as delboy says he who dares......
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Knock on door if home owner are a adult answers
Hello would you be interested in a quote for a regular window cleaning services?
If they say no leave them a card.
Simple
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remember my first day, door knocking and nobody wanted to know . by the afternoon i was on point of giving up when somebody said yes and i cleaned hers there and then,by end of afternoon id done 5 more and was on my way.
press on matey , i used to just say "hi,want your windows cleaned chief/ma"am ? "
Followed by "get off your horse and drink your milk"
John Wayne fan by any chance Bobby? ;D
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Hi/Morning/Afternoon. Then. "Do you currently have a window cleaner?" or "I was wondering if you currently have a window cleaner?" along those lines.
Then go from there.
Hi Graig, you could try out more open questions instead of closed questions?
'Do you have a window cleaner?' is a closed question, for example. An example of starting up a conversation in open questions might be , ' Hi my name is Graig. I am a window cleaner. I just thought I would knock on your door as I have picked up a lot of business in the area recently. I would be happy to give you a quote. How often do you currently have your windows cleaned?'
Follow that with what ever USP you have. There is no set rules. Every prospect is different but one way will get more than another way when you find your groove.
Good luck Graig.
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you need to get the point over quickly what i say is "im sorry to disturbe you my name is alan and i have established a windowcleaning service in this area would you like me to give you a price for cleaning windows on yoiur property" then give them a leaflet whether its a yes or no sometimes people want to think about it a bit
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When cold calling, it is important to get to the point very quickly, as people in general don't like uninvited callers, or are busy or whatever. ;)
You give yourself a better chance if you keep your introduction to around 8 seconds (or less), so I would suggest not starting with an apology. Simply introduce yourself and why you have called on them politely, but confidently and in a friendly way. If they say they are not interested, a simple 'no problem, thank you for your time' will suffice.
John
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When cold calling, it is important to get to the point very quickly, as people in general don't like uninvited callers, or are busy or whatever. ;)
You give yourself a better chance if you keep your introduction to around 8 seconds (or less), so I would suggest not starting with an apology. Simply introduce yourself and why you have called on them politely, but confidently and in a friendly way. If they say they are not interested, a simple 'no problem, thank you for your time' will suffice.
John
good advice.
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Today I battled the rain and cold wind. I used the line "Morning/Afternoon I am a local window cleaner, I was wonder if you currently have your windows cleaned professionally?"
I picked up 4 definite new customers and gave 10 or so additional quotes of people who wanted to think or is cuss with partner. Good day I would say considering the time of year.
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Today I battled the rain and cold wind. I used the line "Morning/Afternoon I am a local window cleaner, I was wonder if you currently have your windows cleaned professionally?"
I picked up 4 definite new customers and gave 10 or so additional quotes of people who wanted to think or is cuss with partner. Good day I would say considering the time of year.
Well done Craig. Keep at it and you will get there!
John
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Today I battled the rain and cold wind. I used the line "Morning/Afternoon I am a local window cleaner, I was wonder if you currently have your windows cleaned professionally?"
I picked up 4 definite new customers and gave 10 or so additional quotes of people who wanted to think or is cuss with partner. Good day I would say considering the time of year.
And I bet with more practise you'd of signed up another 3 of those ten ;)
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remember my first day, door knocking and nobody wanted to know . by the afternoon i was on point of giving up when somebody said yes and i cleaned hers there and then,by end of afternoon id done 5 more and was on my way.
press on matey , i used to just say "hi,want your windows cleaned chief/ma"am ? "
Followed by "get off your horse and drink your milk"
Pmsl ;D ;D
John Wayne fan by any chance Bobby? ;D
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you need to get the point over quickly what i say is "im sorry to disturbe you my name is alan and i have established a windowcleaning service in this area would you like me to give you a price for cleaning windows on yoiur property" then give them a leaflet whether its a yes or no sometimes people want to think about it a bit
I've been saying something very similar to this for 24 years and its worked for me!!!
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Dump the hi viz jacket as they will think your a pikey offering to tarmac the drive.
Never say "sorry to bother you" or anythink like that.
The 2 best lines that worked for me when I canvassed up my round was.
Morning ... Do you need a window cleaner ?
or
Morning ... Im THE local window cleaner ... I clean a few in this area and just looking for a few extra customers ... would you like me to add you to my list ??
Both will get a yes or no straight away which is exactly what you want with canvassing for window cleaning.
Usual stuff ... smile ... eye contact ... step away from door ... polo shirt ... no smelling of fAgs or booze ... note book in hand or clipboard.
Dead easy to canvass but numbers game and I canvassed every Saturday and most evenings for 6 weeks anf got just under 100 customers .... then I cheated and bought a round or 3 ;)