what i do is this ,
when i first clean wiht wfp i include with the bill a leaflet explaining how the system works etc .also a questionaire .(please return with your cheque ) asking the following 3 things,
1 are you happy with the new system of cleaning y n
2 are there aspots on the glass y n
3 are the frames noticably cleaner y n
+any other comments
this puts the onus on the punter to make an inspection and also gives them the oppurtunity to make constructive comment or otherwise . i have had 98% positive comments
this information can then be used positivley ie in a marketing way
I will continue to clean her windows traditionally as i consider myself wfp and ladders- different tools for different jobs ! with safety in mind ;)
regards
Brett
;)
I will continue to clean her windows traditionally as i consider myself wfp and ladders- different tools for different jobs ! with safety in mind ;)
regards
Brett
With safety in mind? With dosh in mind more like! ;D
I know it's hard but don't let this one bother you. He is a bad customer I think. Any reasonable person would give you the chance to put it right.
Chin up and move on.. for every bad one like him WFP will get you 2 or 3 good ones.
Andrew
i have found that old men dont like wfp.
old laddies do like wfp .
this is because old men think that it should be done with ladders just because thats the way its always been done (victor meldrews).
old ladies like the fact that you are useing clean water to wash thier windows and not the dirty water you have used on lots of house before them.
i have found that young profesionals dont need convinsing as they know how important H&S is in the work place.
old men dont like change.
Belinda
how many times has it been said on here, drop them anyway, good customers aren't hard to find, good window cleaners are!....... I dropped 1 moaner on tuesday and picked up 3 new ones yesterday!
let the moaning g i t go through four or five more wc's until he gets himself a reliable regular service!
what i do is this ,
when i first clean wiht wfp i include with the bill a leaflet explaining how the system works etc .also a questionaire .(please return with your cheque ) asking the following 3 things,
1 are you happy with the new system of cleaning y n
2 are there aspots on the glass y n
3 are the frames noticably cleaner y n
+any other comments
this puts the onus on the punter to make an inspection and also gives them the oppurtunity to make constructive comment or otherwise . i have had 98% positive comments
this information can then be used positivley ie in a marketing way
you will get complaints 9 times out of 10 when using wfp domesticaly.
Exactly right,use your tools right and you can`t go wrong,Gazyou will get complaints 9 times out of 10 when using wfp domesticaly.
I Started with WFP only nearly 2 years ago and 95% of my round is Domestics, they love it and I pick up more work daily from using it. Yeah I have lost the odd one or two whom dont like the system, but gain so many more whom do like it.
Its all about using the system correctly nothing else, you get bad squeegee users as well as bad wfp users. Use the system correctly your have a very good round which I think i have proved.
Justin
I use wfp on both commercial and domestic,been using for 6 months not one complaint,i am the best window cleaner money can buy,i don`t do complaints i do compliments,Gaz;D
Yes i do agree the younger customers are easier going but my older customers are wiser and like the safer approach,GazI use wfp on both commercial and domestic,been using for 6 months not one complaint,i am the best window cleaner money can buy,i don`t do complaints i do compliments,Gaz;D
i suppose it depends on what type of customer you have, the old biddies are the worse they moan about everything, whereas the younger ones are more easy going ::)
you will get complaints 9 times out of 10 when using wfp domesticaly.
i only use the wfp on commercial contracts unless the domestic job you are doing has no alternative other than the pole (difficult access) and even then you have to make the customer fully aware of the end result of the pole work, that way they cant complain as you have informed them of the advantages and disadvantages of the wfp.
for window cleaners who use the wfp out of sheer laziness then you cant really moan when you start losing work ::)
Exactly right,use your tools right and you can`t go wrong,Gazyou will get complaints 9 times out of 10 when using wfp domesticaly.
No no no,if you go back to a ladder,you will be losing more wfp experience,and defeating the object of why you got wfp in the first place,stick to it it will come,if you are determind to use wfp you will succeed,be a fixer not a failure,GazExactly right,use your tools right and you can`t go wrong,Gazyou will get complaints 9 times out of 10 when using wfp domesticaly.
Point taken. I'm wondering if I need to spend a bit of time with someone who's got a lot more WFP experience than me. I did spend a day with someone a while back and it was very helpful. However, if I do this a bit more, the wider range of tips I can pick up. I will be going back to my ladder next week temporarily. Not because of one complaint but because I've fallen behind with my workload. I made up my mind before starting this that I would revert to the ladder early on if I got behind too far. Ladder work is still a lot quicker for me - though I do feel a bit out of practice now.
No no no,if you go back to a ladder,you will be losing more wfp experience,and defeating the object of why you got wfp in the first place,stick to it it will come,if you are determind to use wfp you will succeed,be a fixer not a failure,GazExactly right,use your tools right and you can`t go wrong,Gazyou will get complaints 9 times out of 10 when using wfp domesticaly.
Point taken. I'm wondering if I need to spend a bit of time with someone who's got a lot more WFP experience than me. I did spend a day with someone a while back and it was very helpful. However, if I do this a bit more, the wider range of tips I can pick up. I will be going back to my ladder next week temporarily. Not because of one complaint but because I've fallen behind with my workload. I made up my mind before starting this that I would revert to the ladder early on if I got behind too far. Ladder work is still a lot quicker for me - though I do feel a bit out of practice now.
you will get complaints 9 times out of 10 when using wfp domesticaly.
i only use the wfp on commercial contracts unless the domestic job you are doing has no alternative other than the pole (difficult access) and even then you have to make the customer fully aware of the end result of the pole work, that way they cant complain as you have informed them of the advantages and disadvantages of the wfp.
for window cleaners who use the wfp out of sheer laziness then you cant really moan when you start losing work ::)
Here here Dave,from one master to another,Gazyou will get complaints 9 times out of 10 when using wfp domesticaly.
i only use the wfp on commercial contracts unless the domestic job you are doing has no alternative other than the pole (difficult access) and even then you have to make the customer fully aware of the end result of the pole work, that way they cant complain as you have informed them of the advantages and disadvantages of the wfp.
for window cleaners who use the wfp out of sheer laziness then you cant really moan when you start losing work ::)
Wfp out of laziness are you for real .
Most people use wfp for safety ,laziness is nothing to do with it wfp used correctly will produce results as good as a squeegie if not better at times .
The thing which is lacking is "Training".
It is a lot harder to master than traditional methods.If you are getting spots or runs go on a course ,if not get an "experienced "user to teach you to use wfp correctly.
Dave
Im just trying to give you the advice i did, i was so dempted to go back to a ladder not because i was doing a bad job( far from it),it was the setting up and the hoses and poles etc but i stuck it out and mastered it i don`t even have to think about it anymore it`s because i gave myself the experience by NOT going back to a ladder,but if you say you need to do it for the money then it`s your decision,GazAlso Gaza, it's been a baptism of fire with this freeze up happening just as I was getting on a roll with WFP. I nearly had an accident with my trolley too yesterday. Wheeling up and down steps to my flat for recharging can be tricky even without any water in it. I am having things set up soon so that I can recharge it in the van.
you will get complaints 9 times out of 10 when using wfp domesticaly.
i only use the wfp on commercial contracts unless the domestic job you are doing has no alternative other than the pole (difficult access) and even then you have to make the customer fully aware of the end result of the pole work, that way they cant complain as you have informed them of the advantages and disadvantages of the wfp.
for window cleaners who use the wfp out of sheer laziness then you cant really moan when you start losing work ::)
Wfp out of laziness are you for real .
Most people use wfp for safety ,laziness is nothing to do with it wfp used correctly will produce results as good as a squeegie if not better at times .
The thing which is lacking is "Training".
It is a lot harder to master than traditional methods.If you are getting spots or runs go on a course ,if not get an "experienced "user to teach you to use wfp correctly.
Dave
Shiner
I suspect you are being to economical with your water,since i went to a 650litre tank i have very few problems now i simply turn the dial up and flood the windows and this done the trick.
There is no substitute for lots of rinsing especially on the first few cleans.
Dave
There is no substitute for lots of rinsing especially on the first few cleans.
Dave
TW CONTRACTS :What a load of rubish,come and look at my windows,any muppet can clean commercial,cus the standard is normally poorer,unless you take every clean as though its your last[like Ido] domestic is more skill than luck.
gaza
you will get complaints 9 times out of 10 when using wfp domesticaly
All that running water makes me want to pee moreIm having that problem at the moment with the weather now got a bit colder to.
Quoteyou will get complaints 9 times out of 10 when using wfp domesticaly
This made me laugh. You must be crap at cleaning windows if you are getting 9 out of 10 complaining.
Paul
How many did you clean with your trolley.
I don't think it will take you long to get up to speed one of my customers said you did an excellent job on there windows.
You do get the odd one which never seems to WFP good you soon learn which one's
You are going to get the very best out of your WFP equipment Shiner.
With your dedication to high standards and the ability to learn from others you will live up to your nic and.. SHINE... and so will your windows. In a few weeks you will be noticing just how good the windows are when you go back to clean them. Then all this will seem very worthwhile.
All the very best with it. ( Not that you need me to say so)
Andrew