Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: tacky on May 01, 2011, 10:39:31 pm
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had phone call tonight off new custie ,only done her once . she says hope u r ok .its just that u said u would clean my windows on the 1st of every month .
i say sorry it is sunday plus its bank holiday this monday i ll see u tuesday .thank u .im glad u havnt forgot n me .
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I have a few like that, they are either great customers or total pains, only time will tell ;) some are just desperate for a regular service and others are just paranoid freaks ;D either way as long as they pay I don't care
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dont set dates with custies!i usually say to customers "im round every 4-6 weeks"depending on weather,holidays,sickness,injury etc.
;D ;D ;D ;D ;D ;D
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I had one custie sack me because I wasnt regular enough. She wanted doing every 3rd monday of the month and if I turned up on any other day she would turn me away, saying that its not convenient! ::)
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when u got an empty round then yep u can give a definate date if u want to but when its getting full very tricky thing to stick to ... like dazmond says weather / sickness etc as reason why u cant
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I had one custie sack me because I wasnt regular enough. She wanted doing every 3rd monday of the month and if I turned up on any other day she would turn me away, saying that its not convenient! ::)
She's obviously a lady with a big ego who expects the world to revolve around her. Well she's wrong.
The world actually revolves around ME!
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I had one custie sack me because I wasnt regular enough. She wanted doing every 3rd monday of the month and if I turned up on any other day she would turn me away, saying that its not convenient! ::)
She's obviously a lady with a big ego who expects the world to revolve around her. Well she's wrong.
The world actually revolves around ME!
have u told the missus that
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dont set dates with custies!i usually say to customers "im round every 4-6 weeks"depending on weather,holidays,sickness,injury etc.
;D ;D ;D ;D ;D ;D
I'm like that too Daz. I tell them that I aim for 6 weeks but it can be 6 - 8 weeks if things don't go smoothly. I also tell them that in winter it can be longer still if we have a freeze-up. It automatically means that in winter I take longer to get around. Most are fine with that.
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i had a custy like this second clean phoned up saying i hadnt been to clean her windows, it was snowing, 3rd clean knocked on as she had dogs and didnt want them scared, she never answered so thought i would come back day after, phoned me up 3 mins later kicking off as i didnt clean her windows, 4 clean refused to move here car as she was drunk at 10 am, so dumped
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I run on a 5 week round, always tell them 5 weeks minimum, may well be longer, especially in the winter or holiday season.
Had a customer (6 years on the books) accost me in the local shop one day, ranting that she hadn't seen me for 46 days!
I told her to get out more, that way she would find a regular window cleaner.