Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: richywilts on May 07, 2010, 01:25:52 pm
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iv always used ionics when needed bits n bobs for my machines etc n a few other suppliers, last week i ordered a blue resin di filter as mine had gone brown n wasnt producing pure water, they sent out a new filter that was faulty that the hoselock couldnt connect too the male section on the filter was too short like it had been cleanly snapped as it was smooth, so i rang them n they said they would send out a new one think this was tuesday still waitin today (friday) for it so i rang them they apologised and said it hadnt been sent for sum reason, so iv not had to cancel my work till monday as i cant clean windows till new filter is delivered, compensation they offered...............free delivery next time i order from them!!!! I find this disgraceful im already behind schedule with my work.just thought id share this with you!!
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Thats the reason i chose Brodex for my machines as i telephoned them on 6 occasions last August, never got a reply !
Hence the reason i have had 3 vans fitted with Brodex systems since September.
Im actually in Southport now having a transit fitted out.
Totally agree with you on this one.
Since August for some reason they have gone down in my estimations, BIG TIME !
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Thats the reason i chose Brodex for my machines as i telephoned them on 6 occasions last August, never got a reply !
Hence the reason i have had 3 vans fitted with Brodex systems since September.
Im actually in Southport now having a transit fitted out.
Totally agree with you on this one.
Since August for some reason they have gone down in my estimations, BIG TIME !
sounds like they lost out BIG TIME with you m8 ;) ;D thats good business....... not ;D
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If they want repeat business then they have to get a grip on their customer service, I've read loads on here about their poor customer service lately.
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I am from Newcastle and they rang me a couple of weeks ago at 1pm to say they had a road show here that day until 3pm, I was off as it happens and went down to find a van with a few brushes on display. Glad i only had to drive 3 miles.
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;D ;D ;D i hope it was on ur way 2some where else m8 ;D
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I only went to see the new glyder pole, but then read about the slx on here, glad I didnt buy one.
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Eh ??? ???
I'm not an Ionics fan boy, but surely if you have the colour change resin then you know when it's deteriorating?
Isn't that the idea of it? When the colour starts to go wouldn't it be wise to order a new one? It's not their fault you can't work' it's yours for being so daft you didn't put your order in a month ago.
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it werent fully brown it still had a fair bit of blue left when i ordered it it wouldve been fine had it been sent without damage and fitted when it shouldve been
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Eh ??? ???
I'm not an Ionics fan boy, but surely if you have the colour change resin then you know when it's deteriorating?
Isn't that the idea of it? When the colour starts to go wouldn't it be wise to order a new one? It's not their fault you can't work' it's yours for being so daft you didn't put your order in a month ago.
Hi,
Thats what I thought when I read the post. I am traditionial & have at least 2 of everthing.
Kevin WINDOLENE
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yeah well its around 60quid a go so to have a spare one aint always possible (not like having a spare rubber!!) , i ordered it when time was right for it to be changed and it would of been fine had they sent me product that was fit for the job!!!
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My battery is getting tired, shall I wait untill i'm in the middle of a commercial job for it to give up or shall I buy one this afternoon ready? If I do the first option I suppose Halfords will compensate me if they haven't got any in stock.
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they did have it in stock they FORGOT to send me a new one out to replace the FAULTY one dont try n make me out to look like sum muppet at the end of the day ionics have let me down luckily ive got pressure washing and conservatory cleans to do all weekend. i ordered a new one when the filter was nearing its end so what i didnt have it in place straight away i thought that why people use next day delivery
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this sounds like pick on richywilts day or something.
lads the poor guy tried to order hes resin so could work. for something as simple as to send it to him on time i can see hes point on having the hump with a copany as branded as ionics..
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I can see both points, Ionics should of sorted this sooner but I keep back ups of most things, resin, filters, transfer pump, varistream, pump, hose, taps, rectus 21, battery, o rings, etc etc etc
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Richy
Can't you just use a standard DI vessel instead of the IONICS colour change one. You can buy a 25ltr bag of tulsion resin for £72 delivered!!
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I only went to see the new glyder pole, but then read about the slx on here, glad I didnt buy one.
thats made me chuckle ;D ;D ;D
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Sorry to hear you are having troubles Rich but I have never had any problems with Ionics whatsoever ordering parts from the online shop or over the phone, I don't know why you are having your problems. Just out of interest mate how long is your DI colour change resin lasting? That is the only complaints I have against Ionics is that I don't think their DI resin doesn't last very long. I have looked into having a DI resin fitted but I would loose a lot of pressure I am told and the canisters on our system are only 30 incs and the system is set up to accommodate that. I hope you get it sorted out. Just one more question what was your TDS reading that stopped you cleaning windows? Regards Steve
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iv never really had a problem with them and i know its a mistake on there behalf, iv not taken a reading lately but it is leaving windows spotting, its not the fact they forgot to send it that gave me the hump its the way they said we'll give you free delivery next time you order from us not knowing that what i could now lose out on etc because of there mistake.
il just wait now till monday to see if it comes and catch up best i can got other work to get on with
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yeah well its around 60quid a go so to have a spare one aint always possible (not like having a spare rubber!!) , i ordered it when time was right for it to be changed and it would of been fine had they sent me product that was fit for the job!!!
Have you considered bypassing the resin chamber on the Ionics setup and strapping a largish DI vessel into the van imnstead instead? You would need a TDS meter to check it from time to time and it is slightly more work doing the occasional refill. However, the plus side is that you will save yourself a bundle on resin costs and you don't have to rely on Ionics for the part because any WFP supplier will have bags of resin in stock.
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What about pressure? I'm told i will lose to much pressure from the DI to the exit port if i change mine over. This was not ionics who told me this. What do you guys think?
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this is why you need a mix of work ;) ladders and wfp
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hi mate
I can give you some help....
What is the tds reading when u filling up?
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hi mate
I can give you some help....
What is the tds reading when u filling up?
braintree lad ;) that where im workin all next week ;D not seen ur van around :-\ how long u been
at the windys m8? ;)
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paul richards?
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lol ;D thats who u r? or u askin if thats me? ;D ;D ;D
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paul richards?
oh crap! i get it ::) no m8, not that PR ;D ;D
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my 8 th year in winys my friend
Look out for blue berlingo
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will do m8 ;)
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have u got di resin vessel or using ionics blue filter?
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iv always used ionics when needed bits n bobs for my machines etc n a few other suppliers, last week i ordered a blue resin di filter as mine had gone brown n wasnt producing pure water, they sent out a new filter that was faulty that the hoselock couldnt connect too the male section on the filter was too short like it had been cleanly snapped as it was smooth, so i rang them n they said they would send out a new one think this was tuesday still waitin today (friday) for it so i rang them they apologised and said it hadnt been sent for sum reason, so iv not had to cancel my work till monday as i cant clean windows till new filter is delivered, compensation they offered...............free delivery next time i order from them!!!! I find this disgraceful im already behind schedule with my work.just thought id share this with you!!
Shame you are not in South East, I learnt to carry spares, and could sell you one if you were down here.
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pr mate...
Are you there?
Pro5 or 6?
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My battery is getting tired, shall I wait untill i'm in the middle of a commercial job for it to give up or shall I buy one this afternoon ready? If I do the first option I suppose Halfords will compensate me if they haven't got any in stock.
Neither
Get a split charge relay and run the engine for a while as you work ;D
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What about pressure? I'm told i will lose to much pressure from the DI to the exit port if i change mine over. This was not ionics who told me this. What do you guys think?
That would surprise me if that were the case as the water would be going through the same number of vessels. Admittedly the non Ionics DI vessel would probably be larger so it might make a difference. I've never tried it so can't give a reliable answer. Maybe see another window cleaner and give it a quick try with their blue vessel to see if the pressure is still OK? If he lived close by, I would be happy for another window cleaner to hook up my vessel for a few minutes while he was testing it out. It could save him £££s in the future just for a 5 minute test. Maybe you might want to try it yourself Steve. I don't knoiw if it would work or not but a 5 minute test is a small price to pay for such a saving. OK the system might not look so pretty wired up like that but I doubt that any customers would notice.
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Richy,
If you was near me I would fill your van for you, is there not a filling station anywhere near you ?
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What about pressure? I'm told i will lose to much pressure from the DI to the exit port if i change mine over. This was not ionics who told me this. What do you guys think?
No.
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have u got di resin vessel or using ionics blue filter?
di resin vessel m8 ;)
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pr mate...
Are you there? am now m8 ;D
Pro5 or 6? neither ;D
sorry m8, didnt realise u had asked me a question ::)
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What about pressure? I'm told i will lose to much pressure from the DI to the exit port if i change mine over. This was not ionics who told me this. What do you guys think?
That would surprise me if that were the case as the water would be going through the same number of vessels. Admittedly the non Ionics DI vessel would probably be larger so it might make a difference. I've never tried it so can't give a reliable answer. Maybe see another window cleaner and give it a quick try with their blue vessel to see if the pressure is still OK? If he lived close by, I would be happy for another window cleaner to hook up my vessel for a few minutes while he was testing it out. It could save him £££s in the future just for a 5 minute test. Maybe you might want to try it yourself Steve. I don't knoiw if it would work or not but a 5 minute test is a small price to pay for such a saving. OK the system might not look so pretty wired up like that but I doubt that any customers would notice.
Thanks its something I'm looking in to. I'm getting really cheesed of with the DI colour change not lasting longer than about 8-10 weeks tops. At around £80 a pop and with the inevitable rise in VAT it only going to get more expensive. Other than that I'm happy with ionics service i have received. I also know I have no problem with water production as i make my water at 00.1 rising to 00.3
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What about pressure? I'm told i will lose to much pressure from the DI to the exit port if i change mine over. This was not ionics who told me this. What do you guys think?
That would surprise me if that were the case as the water would be going through the same number of vessels. Admittedly the non Ionics DI vessel would probably be larger so it might make a difference. I've never tried it so can't give a reliable answer. Maybe see another window cleaner and give it a quick try with their blue vessel to see if the pressure is still OK? If he lived close by, I would be happy for another window cleaner to hook up my vessel for a few minutes while he was testing it out. It could save him £££s in the future just for a 5 minute test. Maybe you might want to try it yourself Steve. I don't knoiw if it would work or not but a 5 minute test is a small price to pay for such a saving. OK the system might not look so pretty wired up like that but I doubt that any customers would notice.
Thanks its something I'm looking in to. I'm getting really cheesed of with the DI colour change not lasting longer than about 8-10 weeks tops. At around £80 a pop and with the inevitable rise in VAT it only going to get more expensive. Other than that I'm happy with ionics service i have received. I also know I have no problem with water production as i make my water at 00.1 rising to 00.3
I see you're in Andover and I'm near Gatwick so probably a bit far to test it out with my vessel - though you're welcome to do so if you wish.
I'm assuming you have your RO in the van as well as the colour change DI? If the RO is not van mounted maybe tack a DI on the end and just use the van tank as a delivery unit?
However it sounds like your RO is in the van. I imagine that the bit where the colour change container goes can be bridged with a piece of hose and a couple of hoselock fittings (one female and one double male at each end of the hose) and a DI vessel strapped in somewhere OR just strap it in and connect the Ionics fittings to it on either side of the vessel head. I imagine there must be something to strap a vessel to. Probably better to use a decent ratchet strap as those vessels can be fairly heavy when full of water.
It sounds like you pay £80 for a colour change vessel. I don't know how much is in there but maybe half a 25kg bag perhaps? You can get a full 25kg bag for less than that. OK, it's a bit more pfaffing around changing the resin and you will need to check the TDS manually from time to time. You could actually remove the risk of using high TDS water by having two vessels rather than one. When the water out of vessel 1 equals the TDS of the water going in, you know that the resin is spent. You would still have vessel 2 to bring it down to 000. So it would give you a safety margin.
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I got fed up with buying the filters every few months, keep flushing with salt ect. So i set up a static system. I took the ro off the van, bought a couple of pre filter housings and filters and a di vessel, all on advice and help from ro man at the time, and a guy on here who had done the same.
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Thanks Paul I'll keep you informed of what happens.
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I got fed up with buying the filters every few months, keep flushing with salt ect. So i set up a static system. I took the ro off the van, bought a couple of pre filter housings and filters and a di vessel, all on advice and help from ro man at the time, and a guy on here who had done the same.
how did you get the water into your ionics tank did you cut a hole in it??