Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: james roffey on May 06, 2010, 02:25:52 pm
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I placed an order through Alltec back in early March for 200 spotter bottles i paid for them and they were waiting for me to approve the labels, but i changed my mind due to the poor feedback i got on the forums about the product i cancelled the order and decided to use the credit i had with them to order various stuff including a stainless steel pump up sprayer for applying protector, all the stuff minus the sprayer arrived and i was told it was on order that was two months ago and many phonecalls since which i have yet to recieve a reply , i suppose they have my money and thats why they have no interest in me, up till now i have always found the service at Alltec ok apart from being charged three times for one order!
although i still get bombarded with emails from them for the marketing, telling me i can make thousands well i could make more money if i had this equipment.
I have phoned them today and told them i want my account credited so i can order from someone else i got hinking about where i should go its a short list of two because the other stack up like this.
1. cant stand the customer service and they rip you off
2. I make an enquiry about prices for rotary machine and equipment 3 months and still waiting for phonecall !
So its between John and Nick who have always been very good and that post by Andrew Briscoe on CCDO, that is good service :)
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Funny that Jim ......
I have narrowed it down to the same 2 as well. Neither have let me down - spot on service. Just what we want.
Although Cleansmart have been good too.
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agree with all 3 and like to add hydramaster.
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Hi Guys
Jim, you have Solo Sprayers down Progress Road, turn right last turning before the Eastwood Road Rayleigh lights.
Very good for sprayers and cheap too.
Cheers
Doug
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Same as the above really but never had a problem with alltec when i bought some stff of them last year,hope you get sorted james..
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Cheers Doug
I just had a look at the website for them got some good stuff, what sort of nozzle will i need for applying protector and can any of them be used i know they need viton seals.
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Cheers Doug
I just had a look at the website for them got some good stuff, what sort of nozzle will i need for applying protector and can any of them be used i know they need viton seals.
Jim viton seals needed for solvent protector and T jet 110 1 or 1.5.
larger jets for water based. I can send you one if you're stuck
cheers me dears
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Thanks for that i will try the place Doug mentioned if i have a problem with the nozzle size i may take you up on that offer, i have emailed Alltec saying i want to cancell my order and saying i want a refund, giving them my bank details.
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I got my spray bottles from Alltec last Friday after waiting a long time and chasing them also but they are very professional looking, I have todate given away 22 and sold 6 at £10 each, I know what you mean about taking their time and not contacting you they do need to get their customer service sorted out because they are a fantastic company to deal with IMO. Perhaps Jason (Moderator) could post something on the Alltec forum as I can't get on (registered ok but won't let me on)
Shaun
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Shaun
Don't attempt to get on that forum, it has a virus.
PS: Their spotter doesn't work ;)
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Thanks
Shaun
PS £10 says the spotter works ;D
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Makes your hands nice and soft, apparantly ;)
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sold 6 at £10 each,
Shaun is that the 250ml size :o
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500ml,
What do you think I am gready!
Shaun
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6x£10=? LET ME SEE THATS OVER FIFTY QUID ANWSER YEAH GREADY ;D
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The way I look at it is that if I can get the £260 back which is 26 sprays I can give the rest away to old and new customers and order some more and if they take time to come then I will be well infront as they take ages to come.
Shaun
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Shaun no need to explain mate i am on your side honest mate ;D
I sale the 250ml £4 a pop and give them out free on all tickets over £100
Free to returning customers or
Free to single mums ;D I didnt write that love some ones hacking the computer again ::)
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I heard at Altec the bald one (Richard?) has left, perhaps thats why there is a slow down in orders being processed.
A lot of the courses seem to be under subscribed.
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Not sure who richard is? is he the one on the front desk who doesn't smile alot?
They do a lot of courses it must be hard to fill them all of the time and Alltec have always had this problem but I think as cleaners don't have much work they can't afford to go on courses or at least can't afford the time off.
Shaun
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Could "Richard" be Tony by any chance? Hadn't heard of him leaving. Re: Alltec spotter, I give it away free but price it into the job........if you see what I mean. Also have lots of customers asking for more when they run out so it mustn't be that bad.
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Think it was tony that wa there that i used to talk to with my order..
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Thanks
Shaun
PS £10 says the spotter works ;D
I have £10 too, that says it dont, i had a sample of it absolute rubbish :'(now got the solutions one which is so good its my first choice from my spotting kit. ;D
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Got my refund today from Alltec i think i was reasonable with them they had two months to get the order and had my money all that time i just got tired of phoning them and got the impression that they were not in any hurry to get it for me, i dont know whats happening either sometimes the service is great sometimes poor :(
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James
Have you tried the protector from Solutions - Protect Nano - that only uses a 500050 spray tip, very fine spray.
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No not yet Joe i have a load of protector to get through first but will consider it next time cheers :) going out monday to get a sprayer
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will be meeting the alltec team on the 24th of may, so i will voice all your concerns guys while i'm there. ;)
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Pass my regards to Karra :-*
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Same her to kara ;)