[Johnny Czarnota]

I have forgotten to use furniture pads and armchair has left 4 stains. I came back to customer trying to remove them with wd40 but there was no improvement. Can anyone please help? Its 100% wool cream carpet

[Simon Gerrard]

You could be in the smelly stuff there. Dye is difficult to remove, espcially when it drys.

Simon

[gwrightson]

Jhonny I will try and give you a glimmer of hope ,  depending on the the type of woodstain and the colour and fibre of the carpet  . I have had success in removel on some wood stain , agreed difficult in majority of cases.  The sooner you can try and rectify the problem the better, i have had transfer using pog, i have had transfer using rust remover in both case using heat transfer method,  worth a try and then spray with sod.met  with a littte luck you may just be ok. 

Simon did say difficult to remove, so not immpossible!!  so how about a suggestion from you Simon, instead of frightening the life out of him

Geoff

[Nigel_W]

Johnny,

You could try a product called Masterblend Magic dye and stain remover. It is sold by The Big Clean in Surrey. I recently used it  to remove 6 out of 7 furniture stains from a needlepoint rug. The 7th one got better but did not go. It is worth a try and is more likely to work than other remedies. It is a stronger reducer than Sodium Metabisulphite so you should use it with care and follow the instructions closely.

Good luck


Nigel

[Linds Russell]

You could always try Chemspec Dye Gone. I removed fake tan with it last week. Awesome stuff!

[Simon Gerrard]

Simon did say difficult to remove, so not immpossible!!  so how about a suggestion from you Simon, instead of frightening the life out of him
Geoff

If you want a suggestion as to how to deal with this then I'd suggest investing in some sticky tabs, or foil pads, or failing that tin foil and put them under every piece of furniture - always!! In other words, avoid getting yourself into this situation in the first place because once in it you will be very lucky if you get out of it not having bought the carpet.
This is something you do once in a career and having done it, as I have, you learn to prevent it rather than deal with the consequences.

Simon

[Carpet Dawg]

...so....you dont know how to remove a wood dye stain then? 

[Simon Gerrard]

I'd rather not get myself into the situation of having to deal with those situations as prevention is far better than the cure - if there is one, that is.

Simon

[Nigel_W]

I'd rather not get myself into the situation of having to deal with those situations as prevention is far better than the cure - if there is one, that is.

Simon

Don't forget that sometimes furniture dye stains happen due to flooding. Then it is very handy to know what might work

[Carpet Dawg]

Or to rectify another carpet cleaners (or home owners) mistakes 

[Jim_77]

I really wouldn't go screwing about with oxidising or reducing bleaches unless you know what you're doing with them.  One thing nobody knows before they go throwing suggestions at you is what the carpet fibre is

Polyprop, absolute doddle.... If it's nylon, forget it as you'll remove the dye from the carpet fibre at the same time as the wood dye.  On wool you're talking 50/50 as to whether you'll fix it or f**k it, depending on certain variables.

That Magic is absolutely lethal stuff in the wrong hands (It's bitten me on the bum before)

Seems as you're asking this on a forum I'd presume you don't have much advanced stain removal experience.  I would draft in some expert help and maybe take it on the chin whatever it ends up costing you - at worst an insurance excess.  You do have insurance obviously

P.s. WD-40   WTF??!!!!

[Steven Lawrence]

Check this out

http://www.masterblend.net/chemicals/spotandstain/119-magic-stain-a-dye-remover

[Elfyn]

I think it's safe to agree that Johny will not forget to use furniture protectors in the future.

[gwrightson]

Simon did say difficult to remove, so not immpossible!!  so how about a suggestion from you Simon, instead of frightening the life out of him
Geoff

If you want a suggestion as to how to deal with this then I'd suggest investing in some sticky tabs, or foil pads, or failing that tin foil and put them under every piece of furniture - always!! In other words, avoid getting yourself into this situation in the first place because once in it you will be very lucky if you get out of it not having bought the carpet.


This is something you do once in a career and having done it, as I have, you learn to prevent it rather than deal with the consequences.

Simon

But Simon, Johhmy has admitted his mistake ,he does use tabs normaly from what i read, and i dare say he will not make the same mistake twice, we all make mistakes at some time during our time, and in his post he was asking for removal advise, not prevention advise ,he already knows this.  I was  trying to get you to say what attempts you would make in this situation!!!  you do say in your first reply,"Dye is difficult to remove, espcially when it drys."  but you dont say it cannot !!

Geoff

[Simon Gerrard]

Geoff,

The reality of dealing with dye stains is that the vast majority do not come out, at least not 100% and as we all know, if YOU caused the problem the customer will want it 100% gone, not just faded down. It's not the same when it has a different cause, like the result of a flood etc where there is no blame to attach. As has already been pointed out trying different things in the hope of getting the stains out can make matters worse, not better, the perils of that have already been mentioned by others.
Nigel Woodhead is easily one of the most skilled in this area as he seems to deal with this kind of scenario of a regular basis, but some of the remedies involve risky procedures that certainly aren't for the faint hearted and acquiring Nigel's level of skill is a distant prospect for most and so avoiding situations like this in the first place is certainly how I go about dealing with it because there doesn't seem to be an easy, or reliable fix.

Simon

[garybristow]

The poor bloke has come on here to get advice,not get a grilling about how it happened
ive had success with prochems red red x using the damp terry towell and an hottish iron
it took a few goes but it did work,chemspecs dye gone is good but in my opinion lethal
(if you try red red x all the instructions are on the bottle i think)
gary

[gwrightson]

Simon.
I agree with what you are saying,  BUT  in a situation when the custmer ig going down the road of a claim, then it is infact worth trying anything,  well certainly I would if it was a last resort .

Geoff

[Simon Gerrard]

Geoff,
Totally agree. What is worrying is the uncertainties of some of the potential remedies which seem to carry their own risks, which if they go wrong could be the cause of the claim. Horrible situation to be in.

Simon

[Steve Rothwell]

So...........

What you are saying Simon is.......................


You would get Nigel in to remove the stains ....

 

[Johnny Czarnota]

I do use furniture pads, this was the only one I forgot for no reason. Now I am in the trouble and I must take some action. I will go ahead and try this magic masterblend unless someone do have a better idea. anyone knows good place to get it?

[Simon Gerrard]

So...........

What you are saying Simon is.......................


You would get Nigel in to remove the stains ....

 

Hector,
Quite possibly as there seems too much risk of making matter worse.

[Simon Gerrard]

After having tried all the recognised ways of dealing with it, obviously. Then you have to consider how much it would cost to get a specialist in to attempt to fix the problem against the cost of replacement. The more extreme remedies are better in the hands of people who have experience with them, rather than trial and error, but having said that I suppose by then you have nothing to lose.
Johnny, have you got any photos?

Simon

[colin fitch]

I will try[later] and post a  picture of before and after of a rug that suffered a furniture stain.

The stain was removed with the product already mentioned by Nigel and Jim.

colin

[colin fitch]

Sorry cant post pics, because this is what happens

The upload folder is full. Please try a smaller file and/or contact an administrator.

[Jim_77]

Johnny you STILL have not mentioned what the carpet fibre is??!!!?!!!!  This is THE most crucial factor!!!  Seriously, are you just going to buy some Magic and go straight to that carpet with zero experience of the product?  It is very powerful stuff.

p.s. Colin - http://www.tinypic.com/

[james roffey]

I thought he did that in his original post its 100%wool.

I have said many times that a course should be done for the guys who probably went on a stain removal course that did not involve, all these, reducing oxidising and more complex methods that are being discussed. when i have looked for them its the same type of course none of them seem to cover it.

Its as though its Alchemy and only to be left to the experts well i run a professional business and would like to be able to offer every method of stain removal, i practice at home on carpet samples but how much better would it be to be shown.

[colin fitch]

before picture
 

[colin fitch]

after picture
 

[Jim_77]

I thought he did that in his original post its 100%wool.

Either he edited the post or I need to go to specsavers

Anyways, I seriously have a problem with other forum users encouraging people to go out and use these bleaching products to solve a problem.

Colin, nice job

[Nigel_W]

Jim

The only potential answer to this problem is a bleaching product otherwise its a new carpet. You can have as many problems as you want with it but that is not going to help Johnny.

In my view he has asked for help and a few people have pointed him in the direction they would go. If he does not succeed he is no worse off and will have learnt something in the process. As you can see Colin has managed to produce a great result on a wool carpet using Masterblend Magic on a furniture stain. I agree it has potential to go wrong but he is already in deep trouble so what has he to lose? He will be very fortunate to find an expert willing to take on this work on his behalf. Even if he makes a 50 % improvement that may be enough to satisfy the client.

[Johnny Czarnota]

Thanks guys for all your inputs. As mentioned I have nothing to loose and I have a chance to learn something new. I will use master blend and let you know about the outcome.
Thanks again

[Johnny Czarnota]

Anyone knows where can I buy this masterblend magic?

[Mike Halliday]

I think Jim mentioned the big clean stock it. http://thebigclean.co.uk/

[Jim_77]

Johnny just get some domestos bleach and put it on the carpet, it'll be fine.  I'd suggest the citrus scented one just to give a bit more value to the customer.  You don't want to be there all day obviously so you could accelerate the reaction using barbeque firelighters, about 4 or 5 should do it.  Go on, it'll be fine, no need to get any experience or instruction first........

[Mike Halliday]

JIm, if Johnny decided not to take that advice, how do you suggest he gets experience of the product without actually buying it? and won't it have instructions on the container?

Johnny buy it, follow the instruction and practice with it at home

[Simon Gerrard]

Practise on what - how often do you come across these situations in a none risk environment?
Rather than go ahead with such a drastic step on a customers carpet, wouldn't it be far more practical to see what the customer would settle for. Sometimes a damage allowance will do it, which is a far better outcome than replacing the carpet having made matters worse by applying a chemical that should only be used in experienced hands. If the customer will accept nothing less than a new carpet then there is nothing to lose by trying it, but best to be sure that is the place you are in than forge ahead regardless.

Simon

[Mike Halliday]

If  it was me and I was a beginner I would mix up a batch as per the instructions and apply it to every type of carpet In my house, I might even get some samples from carpet shops and practice

This is a catch 22 situation you should'nt  use it unless you know what you are doing but you won't learn what to do unless you use it.

[Johnny Czarnota]

Johnny just get some domestos bleach and put it on the carpet, it'll be fine.  I'd suggest the citrus scented one just to give a bit more value to the customer.  You don't want to be there all day obviously so you could accelerate the reaction using barbeque firelighters, about 4 or 5 should do it.  Go on, it'll be fine, no need to get any experience or instruction first........

Are you serious about it? How exactly shall I do it? Won't it damage the carpet?
I'll buy masterblend chemical anyway, The worst I can do is get some experience

[Simon Gerrard]

Mike,
Best to learn how to avoid this kind of situation than learn how to deal with the consequences.
Simon

[Dave_Lee]

Just a little off topic, but we also have to be aware of how to deal with any customer who removes the tabs too early and a stain results.
I always tell them to move the chair or whatever several inches to one side when the rest of the carpet is 100% dry, leaving the tabs on, so that where it was standing dries too, before finally removing them.
Dave.

[Carpet Dawg]

Just two weeks ago I had a customer remove the tabs after I left and it created 4 marks, luckly for them it was rust marks and I managed to remove them with Craftex rust remover when I went back. I could of charged as it was thier fault. I always tell them to leave them there for atleast a day to make sure carpet is fully dry.

Tony

[AshWhite]

Johnny just get some domestos bleach and put it on the carpet, it'll be fine.  I'd suggest the citrus scented one just to give a bit more value to the customer.  You don't want to be there all day obviously so you could accelerate the reaction using barbeque firelighters, about 4 or 5 should do it.  Go on, it'll be fine, no need to get any experience or instruction first........

Are you serious about it? How exactly shall I do it? Won't it damage the carpet?
I'll buy masterblend chemical anyway, The worst I can do is get some experience

I suddenly feel less optimistic about the outcome of this one..

[james roffey]

I have stopped giving a time scale as to when they can be removed, i just say when it is completely dry, seems the safer option.
Interesting observation that the furniture should be moved because the area under the plastic will take longer to dry, never thought of that.

[Simon Gerrard]

We replace the furniture slightly off its marks so the area can dry fully. Most customers seem to leave the tabs in place as they are still there next time.

Simon

[Mike Halliday]

that's why chemdry used to print their name & number  on their tabs.

 the pads were never moved, until the next time the furniture was pulled out  and then the customer saw the difference in the area under the piece of furniture and realised the carpet needed cleaning..... and there was the tab with the chemdrys number on it!!!!

[steven Banks]

Clean around the furniture to avoid the hassle. If they wan't furniture moved they best get pen to paper  

Why not state on your receipt, Furniture protection tabs have been provided and installed under furniture feet to avoid colour migration. They may only be fully removed when the area is 100% dry and get the customer to sign the job off ?

[Jim_77]

So you'd leave 8 dining chairs round a table and clean round all 36 legs of furniture?  Presumably  leaving an inch radius around them to allow for horizontal absorption of water across the carpet? 

Any other great tips, like maybe cleaning stairs whilst riding a unicycle?

You could just provide a proper service

[Craigp]

I'm sure he never ment dining chairs! Let's not insult the mans intelligence. 

They can go in kitchen or whatever along with other small furniture.

[Bob Allen]

I always tell them to remove the dining chairs, im not pi**ing around putting furniture tabs under each leg
(they do cost money you know and there is a recession on) 

[John Kelly]

Bob, just use cut up M & S carrier bags like somebocy did. Then you are just left with nice Green marks not that horrible brown off the furniture.

[steven Banks]

I'm sure he never ment dining chairs! Let's not insult the mans intelligence.  

They can go in kitchen or whatever along with other small furniture.

Exactly Craig.

Jim i would love to have suggested riding a unicycle whilst cleaning stairs but you have beat me to it sadly.

[Johnny Czarnota]

All removed, Out of 6 stains only one came up yellowy, but it was good enough for customer, I added free whole house carpet cleaning as a redemption and I have to say that magic masterbelnd really does the magic - good stuff

[Nigel_W]

Well done Johnny. I am really glad you were able to avoid the dreaded jnsurance claim.

Nigel

[Johnny Czarnota]

probably i will not need this magic anymore, 100% i will not make the same mistake

[Simon Gerrard]

Johnny,

Well done and a valuable lesson learned.

Simon