What do I need to take payment over the phone?

Who sets that up for me?

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You need a CNP (Cardholder Not Present) machine.
My machine is from a company called Cardsave. The account is through Streamline (RBS).
You can shop around, most banks do a card payment service, although I believe RBS have a 98% share of the British market.
I would highly recommend getting one, there are also mobile units that you can use to collect card payments at the door (these are a bit pricey).
Not only does this help with cash flow, it looks very professional too.
