Hi Reuben,
Having recently purchased my first Ergo-Lite pole I would firstly congratulate you on producing an excellent product which is much lighter and easy to use than my standard carbon and fibre glass poles. However I have some negative feedback that I would appreciate answers on:
1. Considering the extra cost of these poles I was disappointed to find they came with the inferior plastic hosing as opposed to the much higher quality black hose as used on all your other poles, which was one of the main reasons I always bought your poles. I appreciate it is probably lighter but in my opinion not enough to justify the drop in quality(note you have since sent me some black hose to replace this thanks) any comments?
2. Whilst I have no problem with the idea of the red paint acting as a stop guide as you would have to be very stupid to keep raising it past this for it to cause any problems(unless your colour blind eh Dom

), but what I do have a problem with is the fact that after only five uses of the Ergo-Lite pole the red warning paint is already wearing off so pretty soon this will be a problem as is obvious, again on such an expensive product I expected better

3. Finally the new brass hose connector is far too small and it needs a knurled finish for gripping your cold little fingers on when pulling apart
So sorry to moan but overall I am impressed I just feel an expensive quality product is let down by a few minor details which should not be too much trouble to correct, I look forward to your reply.
Merry Christmas to one & all on this forum