[Wizard]

Johnny its called adding value to your sale. The custy you got did not focus on value, only price. There are only two types of business, the type you want . The type you don’t. He was the latter type, reconmend an el cheapo who you know is hopeless we all need to refer these to other windys. Just make sure they are not up to the job.

[Johnny B]

I totally agree with you Wizard. Actually just a few minutes after meeting this 'customer who never was' I met a young chap putting flyers through doors, canvassing for window cleaning. He said that he hoped he wasn't encroaching on my patch. No problem I said. I don't believe in patches. I did, however point him in the direction of the 'customer'. Hopefully they were able to strike a deal! 

John. 

[formb]

DO NOT BUDGE !!!!

You have priced the job. That's it.

If a customer is trying to play 2 window cleaners off against each other there will only be one winner.

And it won't be a window cleaner.

[StanA]

DO NOT BUDGE !!!!

You have priced the job. That's it.

If a customer is trying to play 2 window cleaners off against each other there will only be one winner.

And it won't be a window cleaner.

I must admit I was a bit naughty on this once.  I was at a job talking to another window cleaner who I bumped into.  He did a job about three houses away.  Anyway, some guy came from the corner house and asked for a quote.  When he realised we weren't working together he asked if we could each do a quote.  No problem with that at all so far.  However, he had asked me for a quote a few years before (I think he had forgotten) and I never heard from him.  I may be wrong but I sensed that he might bwe a PITA customner so I didn't really want the job.  So, after he went, I told the other cleaner what I felt and that I didn't want the job anyway so I worked it with him that he put in a really good price and I made mine a bit higher.  I've no idea if he got the job or not but the windows were minging.  They certainly hadn't been done since a long time before my original quote