[lee kelly]

Brad still no back up data and still saying trial have sent mail  thanks Lee

[Moderator David@stives]

Hi lee

New user name

[lee kelly]

Hi Dave laptop broke so lost everything on it ,how you keeping seen your boys are busy  Lee

[BradMonks]

Hi Lee

I need to speak to Ian as I am unsure as to why, all my records show as it being a full license. He is away at present but I have text him so expect a reply asap.

[Pole 2 Pole]

I had a similar problem. Paid for full back up but it said i only had trial version. It was soon sorted though. 

[lee kelly]

Nightmare when you cant get any of your backup details i.e rounds ,due dates ,schedules ,debt lists ,got the diary out and pencils good old days

[Moderator David@stives]

Lee

I know its no consolation, but.............

I would never trust a small organisation with back ups, it is just too personal, if they have a family crisis, you are just playing a waiting game.

I back up to my self everyday by email, also back up to a different place on my hard drive, i also transfer it all over to another pc.

It is very time consuming, but woth it for times like this.

Dave

[Jack Wallace]

Lee

I know its no consolation, but.............

I would never trust a small organisation with back ups, it is just too personal, if they have a family crisis, you are just playing a waiting game.

I back up to my self everyday by email, also back up to a different place on my hard drive, i also transfer it all over to another pc.

It is very time consuming, but woth it for times like this.

Dave

I had the same thoughts myself recently, I now use this   https://www.dropbox.com/

It’s fantastic. I can access my files from any pc in the world, so I back up all my business files regularly.
It places a folder into "my documents" so every time you place anything into that folder on your pc or make any changes to files within it automatically backs it up to dropbox.  simple! free! and very easy to use.  (Just what us window cleaners need) 

[krave]

Edit: Sussed it.

[lee kelly]

Dave good idea lessoned learned  thanks   Lee

[lee kelly]

Thanks Jack looks good

[Moderator David@stives]

Is this resolved yet ?

[lee kelly]

Hi Dave still no joy havent heard nothing since Friday not returning emails does anyone know there phone number thanks Lee

[BradMonks]

Hi Lee

I had to attend to a family matter over the weekend and hence that is why you havent had a response since Friday at 9.17PM (Friday evening).

With all due respect your first email to us was on Thursday 11th and was responded to within 5 hours even though you are not registered as a Gold Support member, our website does state that a basic support package will entitle

'72 Hour Response Time
We will get back to you with an answer in a maximum of 72 working hours.'

Best regards
Brad

[Moderator David@stives]

Surely back up problems should be instant, i can understand general program issues, but not backups ?

[lee kelly]

Brad thanks for your reply the first email was sent Wed 10 th at 20.35 when i got the new laptop it was sent through info@windowcleanerpro.com

[wightsurf]

I agree with David on this  :

[chris@c.m.s]

Money Money Money  : I'm quite glad I stuck with George to be honest.

[lee kelly]

Brad i did not pay for gold but still payed for 12 mths backups   Lee

[Moderator David@stives]

Any luck yet Lee