[landy2]

i have always worked on  giving custys my phone number as i find they phone to say leave it this time see you next time or can i cancel them but sometimes yuo have to give it to them it just makes it to easy for them if they are a bit skint otherwise i would just say double up next time at least you have done the clean

[Slash]

I think customers have every right to be able to contact you,we're professionals,not cowboys,only Pikeys don't give their phone numbers out
I have the landline open to them as well as my mobile

[Ian Lancaster]

My feeling is that all custies should have all your contact details (name/address/phone/mobile/e-mail etc etc)  What have you got to hide? One of my sales pitches goes like: if you had a window cleaner and all you knew about him was his first name and mobile number, and he had an accident on your property and did some damage, how would you find out who he really is so you can make a claim?  We are completely up-front, we have nothing to hide so you can have complete confidence in us.

[lee09]

Hi
So the customers can't contact me, on the side of my sign written van I had the wrong number put on.
Get's me no inquiries though.
Lee

[landy2]

i should try that

[gewindows]

I'll bet youve lost a lot of work through not having an available phone number.

[landy2]

no been in the game for thirteen years dont get me wrong we have buissnes card with our numbr on them what i am saying is when they get hold of your number thy hound you ver daft stuff like going on holiday leave them til next time and its raining leave them ust penny pinching we ave a uniform with our number on it i have two lads who work for me

[leapstallbuildings]

i have always worked on not giving custys my phone number as i find they phone to say leave it this time see you next time or can i cancel them but sometimes yuo have to give it to them it just makes it to easy for them if they are a bit skint otherwise i would just say double up next time at least you have done the clean

I insisat on making myself totally contactable to all customers.
They get my landline, mobile, and virtual numbers as well as my email and postal addresses.
I wouldn't have it any other way.
In fact, making myself easily contactable is one of my selling points.  I've seen so many leaflets with say "Fred" and a mobile number.  I know I wouldn't phone someone with such scant details.  Nothing wrong with just a mobile number so long as you give an address but a landline number is certainly better.  I had to do it on just a mobile for a while after leaving my former partner and having three different addresses in a few months.  It wasn't easy and I know it stopped some people enquiring because I was told so by them later once I had sorted myself out.

[leapstallbuildings]

no been in the game for thirteen years dont get me wrong we have buissnes card with our numbr on them what i am saying is when they get hold of your number thy hound you ver daft stuff like going on holiday leave them til next time and its raining leave them ust penny pinching we ave a uniform with our number on it i have two lads who work for me

If your customers are like that, it sounds like a canvass and cull is overdue.

[jonnyald]

my customers all have my number  and i always put the time i finished their clean on any slip i leave at their house. you never know if there might be a burglary or  somebody assaulted on that street later on the same day  and best you have nothing to hide and are easy to get hold of / regularly i see the police helicopter above where i am working !

[leapstallbuildings]

my customers all have my number  and i always put the time i finished their clean on any slip i leave at their house. you never know if there might be a burglary or  somebody assaulted on that street later on the same day  and best you have nothing to hide and are easy to get hold of

Possibly, but by putting the time on, you are leaving yourself open to accusations of lying.
I take it you're joking, right? 

Maybe I should start putting my van mileage on too.

[jonnyald]

why would i lie about the time i was there?  im not really sure as to why i started putting the time on my slips , i think i started doing it about a year ago when  the helicopter was directly overhead ,a knee jerk reaction .  nobodys ever commented on me writing it but im now in the habit of looking into my car at the clock.

[leapstallbuildings]

why would i lie about the time i was there?  im not really sure as to why i started putting the time on my slips , i think i started doing it about a year ago when  the helicopter was directly overhead ,a knee jerk reaction .  nobodys ever commented on me writing it but im now in the habit of looking into my car at the clock.

What I meant was, if you were the sort of person to do something dodgy, the fact that you put the time on could make it look like you have something to hide - which is the opposite to what you are intending.

[Ian Lancaster]

why would i lie about the time i was there?  im not really sure as to why i started putting the time on my slips , i think i started doing it about a year ago when  the helicopter was directly overhead ,a knee jerk reaction .  nobodys ever commented on me writing it but im now in the habit of looking into my car at the clock.

What I meant was, if you were the sort of person to do something dodgy, the fact that you put the time on could make it look like you have something to hide - which is the opposite to what you are intending.

I can think of a good reason:  "I was in all day and I never saw you doing my windows" - If you can show them what time you were there, they suddenly remember they'd had to pop ouot for a half hour to pick up little Johnny from the kindergarten - funny how these things slip their minds sometimes

[Mike #1]

custys have my home and mobile number most and can find me in online directory's so they will know where i live i think its important i have some custys who contact me to arrange a suitable time to collect money so they dont owe to much if i miss them one custy will drive to meet me in order to pay

[wizard]

I just cannot believe you would not have phone number on paper work or van or avoid been contacted.It just amazing your cannot be a business never mind a professional.I always ask myself what would Jonh Lewis or M&S do so aften I do not want to bee in there in there business. But I want to be as professional.
 As far as puting time on a invoice. I think its not needed .The reason I would not The poeple I service are my customes not my boss and there for they do not need to know at what time I was there just that I have been there.By putting on time you are seeding power to your customer and will get more poo from them.If the custimer wanted to question my time. It would be questioning my integraty and I would not stand for that. I would tackfully explane this to them.If they cannot trust me then I am afraid to end of relationship.
( sorry for typos typing in the dark)

[rg1]

I just cannot believe you would not have phone number on paper work or van or avoid been contacted.It just amazing your cannot be a business never mind a professional.I always ask myself what would Jonh Lewis or M&S do so aften I do not want to bee in there in there business. But I want to be as professional.
 As far as puting time on a invoice. I think its not needed .The reason I would not The poeple I service are my customes not my boss and there for they do not need to know at what time I was there just that I have been there.By putting on time you are seeding power to your customer and will get more poo from them.If the custimer wanted to question my time. It would be questioning my integraty and I would not stand for that. I would tackfully explane this to them.If they cannot trust me then I am afraid to end of relationship.
( sorry for typos typing in the dark)

Turn the light on

[Martin ccs]

of course customers should have your number! but they will nearly always lose it anyway!

[dazmond]

all my custys have my mobile no. and address.ive never had one custy phone up and cancel in 16 years!the odd one has phoned up to get me to miss them out due to building work etc which is fine by me.saves me a wasted trip!its when they phone you to ask you when your coming to clean them when your late that i dont like!esp if your not in that area until next week! : :

i dont give out my landline number................as i havent got one!and ive no intension of getting one!

[craig jwc]

If any of my customers are out when i've been, the slip i leave has all contact details on including payment methods & bank details.