I,ve also worked with them for around 13/14 years ..I was told by the manager that once your in the door as long as you do the work correctley,don,t upset the residents,keep yr price increases to just under 2.5% they will not change you....at the end of the day the residents decided who they wanted as their window cleaner (and they still do today) unlike some of the other H.Assoc. were its been taken out of their hands....Anchor to name one off the top of my head.