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i am building my business up through recommendation and do not lose a percentage of customers etc during the 2 years so far and i think this is down to looking at things from my customers point of view and that includes if someone came to do my windows when it was raining i would tell them where to go. they may not complain now but later on they may to their friends neighbours and possible future contacts you will never now see.
Thanks p holly and pingu could nt agree more ,i was beginning to think i was surrounded by amateaurs and those who have another form of income.This is our biggest problem convincing clients it s o k to work when it s wet when you get idiots in the same area saying we don t,no wonder they are still doing the same things they have been doing for years same rags slung over shoulder etc. cheers mick