I'd certainly call you jn the future about business. I'm about to start getting my head down, a bit like hydro, and have an employee.I have just about convinced my wife that i can take one on.
I never really like talking to people on the phone, i'm more email.
For what it's worth i think you'd make an excellent fed representative because aside from anything else if it really does represent an industry that must mean people who aren't members as well, so who better than yourself (or mr giles) to have a very rounded view of what's going on in a lot of wc's heads.( including the likes of matt)
Where can it do better?
1/ take a line on licensing/buy with confidence/a scheme that would work.
2/Address best practice issues such as rainwater harvesting etc, encourage defra to give grants and education, and thereby have more clout with defra.
3/As a truly not for profit org, with not one but several lucrative income streams such as training,accreditation, etc, then the joining fees could be reduced to embrace a wider church of window cleaners.