cheers guys for all the help ive tried ringing citizens advice but its either engaged or just rings n rings haha i have phoned round a few letting agents and the general feedback is that its down to the landlord to deal with her insurance as i have crime ref number.
fao alistar its a chap called simon davies he runs a web design company in chester called roodee web design or something just google it.im working with him again on a different project with my friend which is an advertising website for car dealers. Its still not fully completed iv got images of my own to upload etc just waiting for simon to finish some big projects
Go and see them in person, much better. If you LL or LA insists you pay or withhold your bond, fight them with the backing of the CAB. Whoever it is wont want to be paying court costs..lol
However... ensure there is nothing at all wrong with the rest of the property, as they will get you on that one. even if its a mark on the paintwork.. whoops have to repaint the whole room..
Myself and my ini housemates took the LL to court, regarding this.. we won

They claimed they had done work.. we went round took photos with the new tenants permission.. and had proof nothing had been done.
Sneaky fookers LA and LL.