Ok, I have this elderly customer I pickedup up about 6 months ago from a leaflet drop. She asked me to do them as she just didn't 'trust' her old guy. He tried to put the price up from £8.00 to £10.00 and she took that oppertunity to dump him and go with me for £12.00.
Now, everything was fine for about 5 cleans and then the messing began. First time she came out and said she had people coming to visit that afternoon and she didn't want them done. I went away (in a mood).
Second time I rang night before, she couldn't have them done next day, I needed to come 4 days later on the Thursday, so I did (cue another mood).
Last time I turned up as ringing night before wasn't very productive and again out she came and said you can't do them today I am going out, can you come back on friday. No I said (finally had enough), I cannot come back on Thursday as I won't be in this area. I will not be coming back at all as this arrangment is not working out. This time SHE was in the mood and really couldn't understand why I was sick of wasting time turning up only to be sent away. Anyway, it turned out that she didn't want me to do them because she didn't have the cash on her and didn't use cheques. I said no problem, I will collect from you next time so I did them and expected things to be ok from now on.
Tonight
'hello mrs x, I will be coming tomorrow to clean your windows.',
'Oh, erm, can you do them in this weather, it hasn't been vey good',
'Yes, I haven't lost any time this week so far and it looks like no rain tomorrow according to weatherforecast'
'oh, ok then I suppose it is ok.'
I know she agreed tonight but I am just sick of this with her. The only thing stopping me is the current economic climate. My wife says 'dump or it will end in tears'. Would you dump or keep?