[sageorgeta]

EASY....Dont read them then 

[Nathanael Jones]

The same goes for the common law trade name  of "GutterVac " or "Omni GutterVac" if it used in any form of advertising in the EC be it web or litrature based without our permision then legal action will taken under common law for "trading off".

For real?? I get the "Omni GutterVac",... but the 1000's of ppl who use "GutterVac" already are going to be tracked down and threatened with legal action like Ionics did with their "Reach & Wash"?

That will be yet another great  PR coup to add to the list Glyn!

[Glyn H]

The thousands (more like hundreds) that use the term "GutterVac" on their websites own Omnipole GutterVacs,(unless they are australian franchises) and we regularly check for new users of the term.
Usually their is also one or more of our photographs also on the websites.

GutterVac is our trade name the same as,Reach and Wash or Thermapure is for Ionics, SL2 or protecktaball for Gardeners, Tuckerpole is AFD Aquafactors in UK.

[Nathanael Jones]

So am I right in saying you will take legal action against any supplier who builds a machine that uses ANY kind of vacuum and a long pole to suck debris out of gutters?

Ionics protect their phrase,.. but they can't stop other companies to use the principles of the water fed pole system,..... I don't see how you can do any different with the guttervac?
A different vac unit,.. different pole and attachments,.... how could you legally block this?

[ftp]

Probably nothing can be done against the individual making their own but if a rival supplier puts them together for profit then possibly they could face legal action one day. Since the patent doesn't appear to be approved then i can't see this happening. Nobody knows what is or isn't likely to be patented. None of the parts i use seem particularly unique. The only parts that seem to be Omnipoles own, look like the powerpole and attatchmnts that are made specifically for it.
I don't think people realise just how few parts are required to get going - a vac, a hose and a tube. My home vacuum cleaner also uses these components - is that breaking the law? Of course not.

[wightsurf]

Nathanael
I don't think they can on this quote :
So am I right in saying you will take legal action against any supplier who builds a machine that uses ANY kind of vacuum and a long pole to suck debris out of gutters?
As these are off the shelf parts.  I think Glyn is more worried about trading of his company name ( Gutter vac ) but if you was to use the term Vacuum gutter cleaning, then this could not be used as trading off.

[Chris Galloway]

Nathanael
I don't think they can on this quote :
So am I right in saying you will take legal action against any supplier who builds a machine that uses ANY kind of vacuum and a long pole to suck debris out of gutters?
As these are off the shelf parts.  I think Glyn is more worried about trading of his company name ( Gutter vac ) but if you was to use the term Vacuum gutter cleaning, then this could not be used as trading off.

VacuumGut 

[Chris Galloway]

Exactly. I say i use a industrial vacuum to suck the dirt from your gutters. Its described exactly how it is on any promo.

Vacuum Gutter Clearance. 

I use the term "clearance", as it describes the process, as its not easily associated with cleaning, which would be the outsides.

[Glen]

I am looking for a gutter vac system and considered it would be advisable to get a ready-to-use system with the associated customer service and after sales support so I emailed Omnipole accordingly; that was about three weeks ago and after not receiving any reply to the first email I sent it again to which I have also not received a reply.

 It appears there is a problem with pre-sales service never mindst after-sales.

[Glyn H]

Hi Glen
I have just used the search facility on our emails.
We have been communicating with a Glen of Outreach Services in the last couple of weeks is that not you?
I cannot  find any other emails from a Glen unless your email was automatically put into our spam file.

[Helen]

I am looking for a gutter vac system and considered it would be advisable to get a ready-to-use system with the associated customer service and after sales support so I emailed Omnipole accordingly; that was about three weeks ago and after not receiving any reply to the first email I sent it again to which I have also not received a reply.

 It appears there is a problem with pre-sales service never mindst after-sales.

Why didn't you phone them as a follow up to your first e-mail. Why say there is a "problem" with pre-sales etc etc when all that has happened is that they didn't answer e-mail.  If the info was that important to you, you would have found a way of talking/communicationg with them.Having dealt with Omnipole in the past and knowing that they are an extremely busy business, I have found all services to be of a good standard.

[Glen]

I am looking for a gutter vac system and considered it would be advisable to get a ready-to-use system with the associated customer service and after sales support so I emailed Omnipole accordingly; that was about three weeks ago and after not receiving any reply to the first email I sent it again to which I have also not received a reply.

 It appears there is a problem with pre-sales service never mindst after-sales.

Why didn't you phone them as a follow up to your first e-mail. Why say there is a "problem" with pre-sales etc etc when all that has happened is that they didn't answer e-mail.  If the info was that important to you, you would have found a way of talking/communicationg with them.Having dealt with Omnipole in the past and knowing that they are an extremely busy business, I have found all services to be of a good standard.

Why can I not relay my experience? It is reasonable to expect a reply to an email without an additional telephone call and most certainly to two emails.

Hi Glen
I have just used the search facility on our emails.
We have been communicating with a Glen of Outreach Services in the last couple of weeks is that not you?
I cannot  find any other emails from a Glen unless your email was automatically put into our spam file.

Glyn, I have sent you another email.

[matt]

I am looking for a gutter vac system and considered it would be advisable to get a ready-to-use system with the associated customer service and after sales support so I emailed Omnipole accordingly; that was about three weeks ago and after not receiving any reply to the first email I sent it again to which I have also not received a reply.

 It appears there is a problem with pre-sales service never mindst after-sales.

Why didn't you phone them as a follow up to your first e-mail. Why say there is a "problem" with pre-sales etc etc when all that has happened is that they didn't answer e-mail.  If the info was that important to you, you would have found a way of talking/communicationg with them.Having dealt with Omnipole in the past and knowing that they are an extremely busy business, I have found all services to be of a good standard.

Why can I not relay my experience? It is reasonable to expect a reply to an email without an additional telephone call and most certainly to two emails.

because it seems to be frowned upon to even question a supplier these days  : :

[Nathanael Jones]

Vacuum Gutter Clearance. 

I use the term "clearance", as it describes the process, as its not easily associated with cleaning, which would be the outsides.

Yep,.. that sounds good to me. DIY vac setup here I come. (SSSHhhh,.. don't tell Glyn, but I'll let you know when I start mass production!   )

[Moderator David@stives]

I am looking for a gutter vac system and considered it would be advisable to get a ready-to-use system with the associated customer service and after sales support so I emailed Omnipole accordingly; that was about three weeks ago and after not receiving any reply to the first email I sent it again to which I have also not received a reply.

 It appears there is a problem with pre-sales service never mindst after-sales.

Why didn't you phone them as a follow up to your first e-mail. Why say there is a "problem" with pre-sales etc etc when all that has happened is that they didn't answer e-mail. If the info was that important to you, you would have found a way of talking/communicationg with them.Having dealt with Omnipole in the past and knowing that they are an extremely busy business, I have found all services to be of a good standard.

Why can I not relay my experience? It is reasonable to expect a reply to an email without an additional telephone call and most certainly to two emails.

because it seems to be frowned upon to even question a supplier these days : :

Not where i am sat it isnt. I just like to keep things fair and un biased

[Glen]

I like the convenience of buying a ready-made system but I'm unsure if the premium is worth paying.  I'm interested in the omnivac in its own right but I'm thinking about a comprehensive van mounted system consisting of hot wfp, gutter vacuum, generator, pressure washer etc. I really wouldn't know where to start sourcing the components.

Does anyone know of such a system? If so could you send me some photographs and information as to whether  it's DIY or ready-made. Is there a definitive guide to building your own comprehensive system?