I wanted to order a handle/harness for the 3inch tubing from Ionics and they didn't have any in stock. Asked if I could order it and they said yes that's okay but they couldn't give me a delivery date. That was a very, very, long time ago. I'm still waiting. I don't rate their customer service at all. In fact I think it's disgusting to be honest. I'm not impressed with Ionics one little bit.