[johnny_h]

i would offer the 8 week option

[trike]

all my oaps get a discount

[Londoner]

drop her, go knock on 100 houses and get another customer!!

Why not keep her AND go and get another customer as well?

[barry80]

I would do them for £5  and still be happy.

[pjulk]

Dropping the price to £5.

Never never never never lower your price's.

Get shot of the customer and replace with better paying customer.

[Mr. S]

Windowwashers does it actually work doing it 8 weekly but raising price!

[Pristine Clean]

There are companies out their that can do the job for lower than £5.00 So if you dont someone else will.

So what exactly was you over head for that.. customer.. was it already in the same area.. as others you do.

You already have your equipment...pole, water, etc

Yes lots on here say drop her, lose her, never lower ya prices.... mmmm I wonder if they really never lower their price?

I cant believe that this forum does not realise we are in an economic down turn.. everyone is suffering one way or another.

Too many people keep a brave face on here and are too egotistic. Keep your customer, yes lower your price if you have too to a reasonable amount..

Have you thought if all of your customer said we need you too lower your prices.. and you said NO... erm ... guess what you have not got an income! Oh jam role now just because of pride.

rethink your business infrastructure. Not every one can keep up with the jones, not every window cleaner will earn £30 - £50 per hour.

But some income is better than none... unless you want to be under someone at a desk for 9am, lunch at 1. cigerette at 3pm...

Dave

[Londoner]

I would always say its better to try and keep a customer if you can. However, if my experience is anything to go by, by the time they get round to saying something they have usually pretty much made up their mind.

[trevor perry]

if you lower your price for her then your other customers may expect the same and you could end up shooting yourself in the foot, having said that pristine  clean is right we live in an economic downturn with lots of newbies willing to do the job for less and if your customer finds one that does a good job then you will loose a lot of customers in same area when word gets around.
   i would approach the customer saying that as you have cleaned for her along time and value her custom you are willing to do hers for that amount but ask her to keep it to herself as if all other customers expected the same it would force you out of business having said that windowwashers idea of extending cleaning frequency is also a very good idea.
   only you know whether what you are charging is reasonable or not so make your decision based on that.