I looked at a job on Thursday, the women wanted her lounge carpet and two bedroom carpets cleaned plus three chairs, as we were talking she mention her stone floor that needs cleaning i said i could do this and she said she would speak to me at a later date about this. Anyway quoted £150.00 to clean carpets and chairs which she excepted, so i did the them yesterday but she was out for the day, got a call last night really pleased with carpets etc but said why didn't you do the stone floor, i said that was not in the price....oh yes it is she said i would not of excepted the quote if that was for the carpets and chairs...and she wont pay until i clean her stone floor...Should of written down exactly what i was going to do, as it was only a verbal quote..lesson to be learnt here me thinks.