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clean

Not what i was expecting
« on: September 04, 2008, 03:34:55 pm »
This is my second clean on this job 5 bed detached house in/out £45,first time it took me just over 2 hours a bit disappointed it took so long so this clean i got my skates on and got the inside done in about 45 mins so outside should only take me  under half an hour,anyway as i was about to go outside the lady of the house said to me "erm can i just say something about the price" ,
i thought o dear have i been too quick this clean and started to worry but to my total amazement she said "i don`t think you are charging me enough"
i was gobsmacked,
then she said "i want to pay you more how about i pay you £65 for the job"
i was still stunned but managed to say "err well yes i must admit i did slightly under price it" and she replied "well i am so satisfied with your work and new you didn`t charge me enough last time"
so when i finished she came out with a cheque for £70  :o  :o  result !  ;D
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Oakley Windows

Re: Not what i was expecting
« Reply #1 on: September 04, 2008, 03:37:13 pm »
What a nice lady!

Where did you say she lived?
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jaykie

Re: Not what i was expecting
« Reply #2 on: September 04, 2008, 03:53:16 pm »
When custys get a good cleaner they dont want to end up losing you so maybe she thought one day she would be one of the ones you dropped so your obviously doing a top job.

Chris
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seandyer2003

Re: Not what i was expecting
« Reply #3 on: September 04, 2008, 03:59:02 pm »
wow, 5 bed detetched, cant be massive, nice price mate!! How many windows you doing??
Customers like that make this job worth doing and make me get out of bed each day, if they were all stingy and whingy i probably would of packed in by now!!
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alanwilson

  • Posts: 1885
Re: Not what i was expecting
« Reply #4 on: September 04, 2008, 10:19:32 pm »
my customers suck.
Logged
I've never been to bed with an ugly bird but I've woken up with loads!

seandyer2003

Re: Not what i was expecting
« Reply #5 on: September 04, 2008, 10:22:23 pm »
Quote from: alanwilson on September 04, 2008, 10:19:32 pm
my customers suck.
That sounds interesting :)
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tonyoliver

  • Posts: 614
Re: Not what i was expecting
« Reply #6 on: September 04, 2008, 11:02:36 pm »
Quote from: seandyer2003 on September 04, 2008, 10:22:23 pm
Quote from: alanwilson on September 04, 2008, 10:19:32 pm
my customers suck.
mine too some havent offered a rise in 18 years yes i am a mug
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alanwilson

  • Posts: 1885
Re: Not what i was expecting
« Reply #7 on: September 04, 2008, 11:14:22 pm »
I've never had someone say to me I'm not charging enough - let me give you more money.

Logged
I've never been to bed with an ugly bird but I've woken up with loads!

Paul Coleman

Re: Not what i was expecting
« Reply #8 on: September 05, 2008, 06:52:50 am »
Quote from: King kong on September 04, 2008, 03:34:55 pm
This is my second clean on this job 5 bed detached house in/out £45,first time it took me just over 2 hours a bit disappointed it took so long so this clean i got my skates on and got the inside done in about 45 mins so outside should only take me  under half an hour,anyway as i was about to go outside the lady of the house said to me "erm can i just say something about the price" ,
i thought o dear have i been too quick this clean and started to worry but to my total amazement she said "i don`t think you are charging me enough"
i was gobsmacked,
then she said "i want to pay you more how about i pay you £65 for the job"
i was still stunned but managed to say "err well yes i must admit i did slightly under price it" and she replied "well i am so satisfied with your work and new you didn`t charge me enough last time"
so when i finished she came out with a cheque for £70  :o  :o  result !  ;D

In 17 years of W/Cing, I've only ever had two like this.
Sadly neither are customers these days.  One died.  The other moved away.
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DaveG

  • Posts: 6348
Re: Not what i was expecting
« Reply #9 on: September 05, 2008, 09:06:12 am »
Quote from: alanwilson on September 04, 2008, 10:19:32 pm
my customers suck.

Lets hear your "confessions of a window cleaner"!!
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You can't polish a turd

dai

  • Posts: 3503
Re: Not what i was expecting
« Reply #10 on: September 05, 2008, 10:43:11 am »
I had one just last week, I had priced this big house with Georgian windows at £50, she said will you do the insides too for £100, I reluctantly agreed, of course the insides took me three times as long as the outside with WFP. I decided that there was no way I would do the insides again for that price, I was about to tell her this when she stuck a cheque in my hand for £130. It took me 6 hours in total.
I may be an old git, but I still have a lot to learn.
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dmlservices

  • Posts: 981
Re: Not what i was expecting
« Reply #11 on: September 05, 2008, 10:55:33 am »
Quote from: King kong on September 04, 2008, 03:34:55 pm
This is my second clean on this job 5 bed detached house in/out £45,first time it took me just over 2 hours a bit disappointed it took so long so this clean i got my skates on and got the inside done in about 45 mins so outside should only take me  under half an hour,anyway as i was about to go outside the lady of the house said to me "erm can i just say something about the price" ,
i thought o dear have i been too quick this clean and started to worry but to my total amazement she said "i don`t think you are charging me enough"
i was gobsmacked,
then she said "i want to pay you more how about i pay you £65 for the job"
i was still stunned but managed to say "err well yes i must admit i did slightly under price it" and she replied "well i am so satisfied with your work and new you didn`t charge me enough last time"
so when i finished she came out with a cheque for £70  :o  :o  result !  ;D
if only all my custys were like that , i would be a very rich, happy man  ;D
funnily enough i have had similar happen , even had custys putting up price , saying its been 1 year since last increase, makes up for all the poop we sometimes have to take, i think all window cleaners have jobs one their books , where for one reason or another [good price ,easy to do , good custy ect] that if we had a full book of these it would be very nice, oh well dream over ;D

daz
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seandyer2003

Re: Not what i was expecting
« Reply #12 on: September 05, 2008, 03:17:06 pm »
Quote from: dmlservices on September 05, 2008, 10:55:33 am
Quote from: King kong on September 04, 2008, 03:34:55 pm
This is my second clean on this job 5 bed detached house in/out £45,first time it took me just over 2 hours a bit disappointed it took so long so this clean i got my skates on and got the inside done in about 45 mins so outside should only take me  under half an hour,anyway as i was about to go outside the lady of the house said to me "erm can i just say something about the price" ,
i thought o dear have i been too quick this clean and started to worry but to my total amazement she said "i don`t think you are charging me enough"
i was gobsmacked,
then she said "i want to pay you more how about i pay you £65 for the job"
i was still stunned but managed to say "err well yes i must admit i did slightly under price it" and she replied "well i am so satisfied with your work and new you didn`t charge me enough last time"
so when i finished she came out with a cheque for £70  :o  :o  result !  ;D
if only all my custys were like that , i would be a very rich, happy man  ;D
funnily enough i have had similar happen , even had custys putting up price , saying its been 1 year since last increase, makes up for all the poop we sometimes have to take, i think all window cleaners have jobs one their books , where for one reason or another [good price ,easy to do , good custy ect] that if we had a full book of these it would be very nice, oh well dream over ;D

daz

Ive got 2-3 that pay extra every time, only a couple of quid, but they say it should go up etc, but they dont realise that 99.9 % wouldnt react like them!! Oh well, still we earn a good deal more than other cleaners!!
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clean

Re: Not what i was expecting
« Reply #13 on: April 23, 2009, 04:09:53 pm »
Well it happened again today (same customer),customer came out after i had finished and handed me a cheque and she said "there`s an extra £10 i have added as i think it`s about time the price went up being as it`s  about 12 months since first clean"  ;D  ;D
BRILLIANT !
now how do i get the rest of my customers to do the same ?  :P  ;D  ;)
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clean

Re: Not what i was expecting
« Reply #14 on: July 03, 2009, 03:43:33 pm »
This job was due again today,i was met with a
 "can you just do the outside today as it`s far too warm to do the inside and i will still pay you the same"  :o  ;D
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cozy

Re: Not what i was expecting
« Reply #15 on: July 03, 2009, 03:46:41 pm »
That's you off my christmas card list. :(

Jammy git ;D
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wfp master

  • Posts: 2553
Re: Not what i was expecting
« Reply #16 on: July 03, 2009, 04:10:28 pm »
Quote from: Pole King on September 04, 2008, 03:34:55 pm
This is my second clean on this job 5 bed detached house in/out £45,first time it took me just over 2 hours a bit disappointed it took so long so this clean i got my skates on and got the inside done in about 45 mins so outside should only take me  under half an hour,anyway as i was about to go outside the lady of the house said to me "erm can i just say something about the price" ,
i thought o dear have i been too quick this clean and started to worry but to my total amazement she said "i don`t think you are charging me enough"
i was gobsmacked,
then she said "i want to pay you more how about i pay you £65 for the job"
i was still stunned but managed to say "err well yes i must admit i did slightly under price it" and she replied "well i am so satisfied with your work and new you didn`t charge me enough last time"
so when i finished she came out with a cheque for £70  :o  :o  result !  ;D
aye rite dream  on
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clean

Re: Not what i was expecting
« Reply #17 on: July 03, 2009, 04:14:05 pm »
Quote from: sfwc on July 03, 2009, 04:10:28 pm
Quote from: Pole King on September 04, 2008, 03:34:55 pm
This is my second clean on this job 5 bed detached house in/out £45,first time it took me just over 2 hours a bit disappointed it took so long so this clean i got my skates on and got the inside done in about 45 mins so outside should only take me  under half an hour,anyway as i was about to go outside the lady of the house said to me "erm can i just say something about the price" ,
i thought o dear have i been too quick this clean and started to worry but to my total amazement she said "i don`t think you are charging me enough"
i was gobsmacked,
then she said "i want to pay you more how about i pay you £65 for the job"
i was still stunned but managed to say "err well yes i must admit i did slightly under price it" and she replied "well i am so satisfied with your work and new you didn`t charge me enough last time"
so when i finished she came out with a cheque for £70  :o  :o  result !  ;D
aye rite dream  on

???? explain please sfwc
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wfp master

  • Posts: 2553
Re: Not what i was expecting
« Reply #18 on: July 03, 2009, 04:31:07 pm »
explain what i think you have been dreaming ;)
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clean

Re: Not what i was expecting
« Reply #19 on: July 03, 2009, 04:34:31 pm »
Quote from: sfwc on July 03, 2009, 04:31:07 pm
explain what i think you have been dreaming ;)

Dreaming ? why would i make this up i have no reason at all  :-\
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