I moved to this town 18 mths ago, wfp had a bad name with the wc's and the customers. I am by far the most expensive wc in my area. I now have too much work here. I have only ever had one complaint about my work and yes it was my fault, I answered my mobile and missed a window  

Funny thing is the other wc's are changing to wfp and the customers are requesting it. 
It only take a bad user or two and customers start to talk especially in smaller communities. 
I have met two wc's that changed to wfp and have gone back and the reason is they both didnt have a scoobies about how to use the system and also were unable to listen to advise. 
If a wc doesn't like wfp he's doing it wrong its that simple  
