[Bob Allen]

Machine vac blew yesterday ordered new vac motor arrived 09.20 this morning .........thats what i call good service.

[Ian Gourlay]

Not knocking service but they sold me two

[Len Gribble]

Thought they were pulling out of the TM side

Len

[ecoklean uk ltd]

they dont make truckmounts any more
steve

[mark_roberts]

Rang oreck three months ago for info.  Got a callback a week later and still waiting for a broucher.

Rang Hitec/Alltec for hardfloor course info last week and still waiting for a callback.

Makes you wonder.

[Len Gribble]

Mark

Complacency rings a bell or is it the staff?

Len

[dave401uk]

Len, i have to agree with you, i rand Alltec 2 weeks ago,still waiting for a call back!! : :

Dave

[Doug Holloway]

Hi Guys,

I was at Woodbridge in Oct last year , where John was kind enough to show me around his workshop ,where several truckmounts were in various stages of construction.

Cheers,

Doug

[Ian Gourlay]

Again when  I was at Woodbridge in November there wete 4 New Truckmount Units sitting in Yard.


I think they have someone new in office.and they were moving to the unit next door which is probably why request for details not sent.


As Mark says I think it is Nationwide problem

Sent RoberT Saunders a question by fax two weeks ago regarding question from Discovery Day.

I have had two Fastrack Timetables and course registrations documents but not the answer to my problem.   

Which now means I will now wait to the next start date which is probably wise anyway as I have lots of distractions at present.


Keeping this even handed as I went on Media Relations course last night.

Prochem

After Carpex I telephone to order a pad of their  New Survey form which I had seen in Cleaning Specialist

As my local supplier had never heard of them. I qouted product Number and explained situation I was prepared to pay but Nice Lady took my details and said they would send me one


I am still waiting.

On my Media relations seminar last night I learnt that the biggest Public Relations problem for any organization  is the internet as there is nothing to stop anyone posting bad experiences about your organization.

I know someone who is behind an Anti MacDonaldss Web Site

[Tony_Browning]

It's rather hypocritical IMO that companies who are actually teaching the value of going the extra mile, adding value to your services etc, can't do so themselves!!!
Those that can do.......
 

[mark_roberts]

It would be very interesting to see how much business companys such as CFR and Solutions have gained just as a result of recommendations via the internet.  I for one have spend hundreds of pounds with these two companys over the last year as a result of the internet.

I cant remember the last time someone recommended a Prochem product on these boards.  But then again who cares about a few carpet cleaners having a chat!!!!!!!!!!!!

Mark

[woodman]

Very good point,

and one some of these companys would do well to take on board.

[Doug Holloway]

Hi,

This gentlemen is the power of the internet , it must ultimately raise standards and lower prices.

A year ago I would have gone Extracta/Prochem but now I have so many more options.

Companies will only take notice once their bottom line is affected.

Cheers,

Doug

[stevegunn]

The power of the internet world of clean selling on ebay times must be hard

[Mike Halliday]

Steve,
Ebay is a very good marketing tool, plus look at all the free advertising they get because everything they post has the W/O/C website listed.

Mike

[Ian Gourlay]

Steve

Thought you did a lot on Ebay

I dont think Lee will mind me saying

I had a PM from Lee from Prochem and the Survey form will be sent to me.

Just shows these Forums are read. Many thanks Lee.