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is there any carpet cleaners in leeds
« on: July 10, 2008, 11:10:05 pm »
hi was just wondering if there is any other carpet cleaners from leeds finding it quiet at the mo im gonna be in yellow pages this year so hope to get more jobs then i have lately fingers crossed . credit crunch for every one i suppose or so were led to beleive . ;D

Re: is there any carpet cleaners in leeds
« Reply #1 on: July 10, 2008, 11:37:43 pm »
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i charge 45 for a 3 x2 seater upholstery if it is local and not to dirty and it only takes me an hour and do leather for 60 and give free scotchguard with leather and some people ring for a quote and dont get back intouch so it cant be that cheap other wise why dont they get back intouch .  and i offer to do it free again if not happy but never had to call back has i make sure customer is happy before i leave .if any one in leeds ever get to busy and need a hand i would be willing to help im trained and fully insured . and offer a quality service .

kinder clean

  • Posts: 603
Re: is there any carpet cleaners in leeds
« Reply #2 on: July 11, 2008, 12:31:31 am »

Hi there

There is every chance your under selling your services and thats why they don't call back, people ring other CCs and probably get quoted between £90 - £150 they then think 'this guy can't do a very good job for that price, probably turns up in a beat up van and cleans with an old VAX machine - Now from what you said - your trained, insured and offering a professional service and I'm sure you are, but the customer - rightly so - thinks your not purely because your quote is saying low price sub standard service.

Try ringing your competition, then put your prices up to te same levels.

Cheers

Paul

Re: is there any carpet cleaners in leeds
« Reply #3 on: July 11, 2008, 12:35:25 am »
i use a rotavac 360 and have a steam pro2000 and use prochem products and offer dry cleans to.but i will try my next 3 quotes higher and see if you are right hope your right more money in bank for me if so . :P

kinder clean

  • Posts: 603
Re: is there any carpet cleaners in leeds
« Reply #4 on: July 11, 2008, 12:41:46 am »

I know I have got work a few times where the customer has told me they had a quote upto half my price and the reason they didn't go for it was they didnt believe the service would be any good!!!  :) try it, youll work less and earn more.

Paul

Re: is there any carpet cleaners in leeds
« Reply #5 on: July 11, 2008, 12:47:19 am »
thanks paul will keep you updated  ???

Robert Watson

  • Posts: 1058
Re: is there any carpet cleaners in leeds
« Reply #6 on: July 11, 2008, 08:31:23 am »
Hi Allstar. I have a website thats got a front page position on Google for Leeds.
If you mail me your number I`ll pass you the leads.
It will be up for sale soon.
Cheers,
Rab.
info@capitalcarpetcare.co.uk
The Kitchen Door Centre

Re: is there any carpet cleaners in leeds
« Reply #7 on: July 11, 2008, 02:28:46 pm »
yes i live in kippax leeds clinton.
and i do have a web sight got one them when i started up which was last november .

Re: is there any carpet cleaners in leeds
« Reply #8 on: July 11, 2008, 03:09:40 pm »
I think it's very easy to get bogged down in why didn't such and such an idividual go for this that and the other.

Focus on the stats overall. How do you market, to whom, what's your call rate and what's you acceptance rate?

When people phone do you have a set of questions you ask, do you make sure you get their number and ring them in a day or two?

If you bung out 500 leaflets you could easily get 1-2 calls but no jobs. Do another 500 and get 3-4. It's all about the law of averages and seeing what improves them.


Re: is there any carpet cleaners in leeds
« Reply #9 on: July 11, 2008, 06:54:46 pm »
thanks for the advice mike but when i say it has been quiet it has with phone
calls not that people are not booking there simply not phoning to get a quote i normaly get 7 out ten phone calls .i avertise in the local weekly news but not done alot on that for last month and im on yell.com done ok from yell but now it is quiet from that i posted about 2000 leaflets and did not get one job might been down to my leaflets but i thought they were ok just in the middle of doing a new leaflet and may be try again i do have a few contracts that keep my head above water only just .

proclene

  • Posts: 35
Re: is there any carpet cleaners in leeds
« Reply #10 on: July 12, 2008, 08:05:33 pm »
Double  your prices, give free scotch guarding, market to the upper class and youll see a difference in your pocket.
Money isn't eveything, It's the only thing

Re: is there any carpet cleaners in leeds
« Reply #11 on: July 12, 2008, 10:35:55 pm »
gonna up my price like you said on my next 3 calls on quotes to see if it does help
i phoned around my local area today to get some quote and idea what im up against and one said it would take a suite 12 to 13 hours to dry i had to laugh when i asked him how long to dry he did not want say at first sounded a right plonker .and one that i thought sounde ok said £75 for a suite and has it dry in 3 hours which it takes for mine but i would charged 45 but am gonna try quote £65

Jim_77

Re: is there any carpet cleaners in leeds
« Reply #12 on: July 12, 2008, 11:34:38 pm »
Try £140 and spend at least 3 hours on it.

Do you pre-vacuum at all?  Do you get the crevice tool down the sides, fish out the coins and give them back to the customer? (good PR)

Do you carry some fans or air movers with you to dry out the parts you've cleaned whilst you're working on the rest?

I'm not being funny mate but after an hour of a 3-pc suite clean you're off down the road.  Meanwhile, I've set up my kit, got my machine filled, had a chat about the weather with the customer and just about finished vacuuming.

Think of it this way.  If you cleaned three 3-pc suites a day at £45 each, you'd have £135.  I'm sure that's all you could manage, what with driving, setting up, packing away etc.

Now imagine charging £140 for a clean plus e.g. £60 for protector.  You've been there for 4 hours or so and paid attention to every minute detail.  Customers appreciate someone working for them who doesn't appear rushed, is seen to take his time and pay attention to the job, rather than looking at his watch every 5 minutes and thinking about how much he's earning.

That's a better, easier, LESS COSTLY day than running around like the proverbial fly with the blue bum.  Your net profit will go up significantly.

This is what you have to aim towards.  I get the feeling you've had a few leaflets through your door in the last couple of years quoting these idiotic low prices and started up thinking this is the price range you should be working in.  Those leaflets are complete bull, or even worse they're genuine prices that someone else has started up charging because they think that's the going rate.

Sorry to be so direct but I think a few of us more experienced guys need to take off our kid gloves and tell it like it is for a change.  It's our duty to the industry.

Re: is there any carpet cleaners in leeds
« Reply #13 on: July 13, 2008, 08:17:49 pm »
you are really talking sense has you are right i have had a few leaflets at silly prices and thought i better charge similar or they will get all the work but think of it like you said it really does make sense so gonna put times on leaflet and they will no im no rushing cowboy but i am a manwho really try and do the best job i can .i pre vac then pre spray land by the time i done that i use my prochem upholstery tool and leave it damp not wet i make sure it is all clean and no stains and i always ask customer if there happy with job and if they said they want i would go over it again free but never had to do that up to date .....
i hate cowboys myself.
 give,s  us a bad name like you said i always do discount for pentioners.
im gonna take alot on board what you said i do have a blower gonna start using that like you said .
i always show customers the dirty water after always wide eyed when they do .

Jim_77

Re: is there any carpet cleaners in leeds
« Reply #14 on: July 14, 2008, 01:04:03 am »
I'm pleased that you're taking on board the feedback, that's a very promising sign :)

Honestly, you'll feel the difference as soon as you start charging a fair price to YOU.  Sure, your success rate will go down a bit converting enquiries to jobs, but you'll soon learn that you don't want all of the enquiries you get.

Obviously you have to remember that you need to be worth the higher prices.

It sounds like you're keen to do a good job for customers, so stick to that commitment, keep reading advice on the professional forums and most importantly get yourself as much training as you can.  There are professionals in this industry who've been doing it 30 or 40 years and they still train.  You never stop learning, nobody can ever say they know it all!

One more bit of advice, be selective before thrusting buckets of dirty water in customers' faces, some won't give a monkey's, whilst others will be a little funny about it, even if they don't say so at the time.

What I quite often do is empty some into a bucket and leave it standing next to the machine whilst I'm packing up.  This way if the customer is out by the front door they'll see it but you haven't necessarily confronted them head-on with "their dirt"!