[cottonbud10]

hi all,took on this customer from a couple of  winow cleaners,big house ,no wonder they passed it on,as it was also underpriced,but as a matter of goodwill i kept the price the same at £26,she,s always complaining about something and will not let me use wfp..these windows are all lead light and georgian,Went round to do them the other day and the side gate was locked so could,nt do backs,done all front and side ,all off lader and worked out a price of £14,went round tonight and she said the price is £13 ,i said to her what does it say on the ticket.....£14 and thats what i want,she said as i only done half the  house the price should be £13,,we went on like this for  a while and in the end i said that if you want to split hairs over £1,then i think you should find yourself someone else.Now the question is was i the soppy one or should i let customers dictate to me how much they,ll pay..i have enough work that i can do without people like that,but i will miss the money

[Jeff Brimble]

You need to charge more for the first half of the house, you where right.

[LWC]

ummm DROP IT! dont be messed around matey, drop it.

i know some people who charge full price even if they cant get round back, price is per property not per pane...

[NWH]

Why on earth are you doing jobs like that,i would have superglued her doorbell lol.

[windowwashers]

hi all,took on this customer from a couple of  winow cleaners,big house ,no wonder they passed it on,as it was also underpriced,but as a matter of goodwill i kept the price the same at £26,she,s always complaining about something and will not let me use wfp..these windows are all lead light and georgian,Went round to do them the other day and the side gate was locked so could,nt do backs,done all front and side ,all off lader and worked out a price of £14,went round tonight and she said the price is £13 ,i said to her what does it say on the ticket.....£14 and thats what i want,she said as i only done half the  house the price should be £13,,we went on like this for  a while and in the end i said that if you want to split hairs over £1,then i think you should find yourself someone else.Now the question is was i the soppy one or should i let customers dictate to me how much they,ll pay..i have enough work that i can do without people like that,but i will miss the money

I think you priced it to cheap, 3/4 for front only, I do not get dictated to by customers I run my business and they are on my terms.

I think you was more than fair and she is just trying it on, tell her this, if she does not like it move on, plenty more houses out there.

Ian

[NWH]

I would drop it anyway,she`s shown you what`s to come she`ll never be pleased with what you do for her, move on there are plenty that will.

[cottonbud10]

thankyou all for your input,i feel much better,you never realy want to loose or upset customers,and unlike some people,  things like this play on my mind for a while

[RPCCS]

I know what you mean I take it personally if a custie goes elsewhere, but then as all the rest have said  its your job and livelyhood, not just a fiddle, thats the price love ,pay it or get another w/cr. Maybe thats why the previous guy passed the job to you, he wanted out.

[sjm]

customers ( use the term loosely ) like these can make your life miserable    they can take all the joy away from , what is a great job , just remember you are providing a 1st class service , if they dont appreciate that fact , then their are plenty of people who will want you I promise .    

[LWC]

thankyou all for your input,i feel much better,you never realy want to loose or upset customers,and unlike some people,  things like this play on my mind for a while

too right mate they play on my mind too!! but try not to let it! it does me in and i dwell on it...but think how many other pepole you please

remember this...you cant please everyone (even as hard you may try)

[sjm]

You can have 100 salt of the earth customers , and one awkward, miserable, life hating, penny pinching, non tea making, late paying , world hating indidvidual who want you to feel as miserable ! . . . . . . . .JUST SAY NO 

[RPCCS]

You can have 100 salt of the earth customers , and one awkward, miserable, life hating, penny pinching, non tea making, late paying , world hating indidvidual who want you to feel as miserable ! . . . . . . . .JUST SAY NO 

IT only takes 1 to spoil the day tho don't it

[Wayne Thomas]

Don't take on work for yourself at the previous window cleaner's prices.
Charge what you would normally charge one of your own new customers.
If I charged what some of the previous window cleaners were charging then I'd be working for half the price, hence why the potential customer asked me to clean them because their previous window cleaner disappeared. I've no problems informing a customer my price will be £xx.00 (double or whatever) even if they almost die of shock from the increased price. I do a good job, I'm regular and I have a value I put on my time and stick to it as near as possible.

[steve.ternent]

thankyou all for your input,i feel much better,you never realy want to loose or upset customers,and unlike some people,  things like this play on my mind for a while

  No one is saying you have to be nasty!  :

Just tell the lady what the real price should be (You know how much It should be in your heart!)
Tell her this is a real job, and you offer a service second to none!

Inform her you won't haggle next time and the prices are as follows
Front £...
Front & Backs £...
Have a written agreement if necessary !
WHAT I AM TRYING TO TELL YOU IS...

LET HER KNOW YOU ARE THE BOSS! 

[dai]

I would drop it anyway,she`s shown you what`s to come she`ll never be pleased with what you do for her, move on there are plenty that will.

Absolutely Right i smell trouble on the horizon

[pjulk]

,she,s always complaining about something and will not let me use wfp

If you use WFP and she said you can't use why did you clean it i would have told her to find someone else straight away.

Never let a customer dictate to you the way you clean windows is your business not hers.

[mr D]

when i started out on me own i took on loads of houses on a street at the old wc prices. i was new to pricing so thought it would be o.k thing is i did them to long and now the price is going up there all moaning about the increse. i'd happly drop the lot of them as i have no trouble getting new customas and never lose any unless they move but isee them quite often in my local town. i dont want word to get around that i'm money grabbing 'which i AM'lol

morral of the story is i never alow my self to be haggled now. not even by a couple of pence. if a potental customa trys to haggle you then they will be a night mere in the future!!

[AuRavelling79]

hi all,took on this customer from a couple of  winow cleaners,big house ,no wonder they passed it on,as it was also underpriced,but as a matter of goodwill i kept the price the same at £26,

OK - I understand that ...

she,s always complaining about something Red Flag and will not let me use wfp..

Bye bye lady, this tail ain't wagging this dog ...

these windows are all lead light and georgian,

Even more reason to get rid if she don't want wfp!

Went round to do them the other day and the side gate was locked so could,nt do backs,done all front and side ,all off lader and worked out a price of £14,went round tonight and she said the price is £13 ,i said to her what does it say on the ticket.....£14 and thats what i want,she said as i only done half the  house the price should be £13,,we went on like this for  a while and in the end i said that if you want to split hairs over £1,then i think you should find yourself someone else.

Hooray! Now you're getting it!

Now the question is was i the soppy one

YES!

or should i let customers dictate to me how much they,ll pay..i have enough work that i can do without people like that,but i will miss the money

[chris@c.m.s]

Get rid! on the other side of the coin I turned up to do a job the other week and despite texting for them to leave the gate open they forgot  : so I did front only charged £11 received a cheque next day and note saying please except apologies and find full payment of £20 there are good customers out there but ditch the bad ones that get you down.
 

[Paul Coleman]

,she,s always complaining about something and will not let me use wfp

If you use WFP and she said you can't use why did you clean it i would have told her to find someone else straight away.

Never let a customer dictate to you the way you clean windows is your business not hers.

I was wondering that too Paul.  I wouldn't have got as far as her first window.