[Mike Osbourne]

I have a Client who is getting a new lounge carpet and wants me to 'go over it' because of chemicals and is very sensitive to to them. 

[liahona]

Mike, clean at full price, no discount and come back again in 6 months time.

If you think about it everything needs cleaning almost every day.  Especially carpets that harbor just about everything you can think of on a daily basis.

As Mike has said, a lot of clients want that service, a cleaning of a brand new carpet to get rid of the chemical smell.  There is a syndrome where some people have an adverse effect to new carpets and either dont have carpeting or have them cleaned at installation.

At this point come back every 3 or 6 months and evrey one is happy.

Best, Dave.

P.S.  An exceptional clean still leaves all sorts behind so again a carpet is never really clean.

[mark_roberts]

Dave

Do you get into maintainence plans in a big way or do you just ring every six months to book the job on.

Mark

[liahona]

Mark, not really plans as most people use them.  I either set up to clean every 3 or 6 months.  Sometimes around how the clients may use their house for entertaining.

Some clients I will clean before and engagement and then also the day after.  So could be twice in a couple of weeks or close too.

I try to keep away from scheduling work during the summer as I dont clean during that time.  Accordingly I will be busy before and after the summer.

What I do do though is make sure that "they" know I am coming back at some point, 3   6   9   or 12 months, in a perfect world, all of the above.

Best, Dave.

[Doctor Carpet (Ret'd)]

What I do do though is make sure that "they" know I am coming back at some point, 3   6   9   or 12 months, in a perfect world, all of the above.

Best, Dave.

My style of business to a "T". Couldn't agree more with you Dave.