[sfpcleaningservice]

hiya all

I recently did some stain removal on a domestic carpet the customer had spilt red wine on a wool carpet, the customer tried to clean it with one of the new carpet cleaning sprays, it was about two weeks later that she contacted me and when I tried to remove the stain all I achieved was a slight fading of the said wine mark, I used the same chemicals that normally extract this sort of stain so why has the stain remained.

your help would be greatly appreciated as I hate leaving a customer unsatisfied, oooh.

[dave401uk]

how did you treat the stain when you first treated it, what chemicals did you use,its a bit hard to advise,with out first knowing what has been done.

dave

[Dynafoam]

It should be stated that the composition of wine varies with the different types - it is a variable chemical mix.

Add to this the fact that the customer has mixed in further chemicals and it is clear that the variables were greatly expanded.

Though there are several ways to approach the problem of wine stains which offer a good chance of success, complete removal without collateral damage cannot be guaranteed in every instance.

[Len Gribble]

John

I have found the dearer plonk easer to remove than the cheap stuff, still no guarantee!

Do agree with Dave more info needed, waiting with baited breth!

Len

[Dynafoam]

Len,

Often the 'better' wines have a lower tannic acid content, their acidity being more dependant on mallic and lactic acids, which may account for your findings.

[Mike Halliday]

I went on a course last August and just one of the technique shown would have removed this stain completely

Mike

[David_Annable]

Mike, what was this technique?

please don't say "you should have gone on the course..etc..etc"

Dave

[Mike Halliday]

 

why should I spend money on courses  just to give the information to you for free

does'nt this sound pathetic,
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sorry for hijacking this subject to make a piont from another topic

Mike

[David_Annable]

Mike

Does it involve a stanley knife, by any chance. Please tell.

As the conditions of my bail dont allow me to carry sharp objects.

Dave

[Ken Wainwright]

I had a problematic red wine stain earlier today. Look here to see what i did.

http://www.another forum.co.uk/?board=cc_issues;action=display;num=1105793096;start=0#0

Safe and happy cleaning
Ken

[sfpcleaningservice]

thanks all.

have tried your methods and found the best way of dealing with this stain.

the customer purchased a rug.

thanks again