You need to reel it right out in a line and see where it`s twisted,straighten it out and reel it back in making sure it dosen`t kink again going back on the reel,once you`ve done this it should stop it.If when you reel it in your getting loops facing upwards it needs to come off and turning round,i was getting the loops pointing upwards and taking it off and turning it round cured the problem.