[ian richards]

Hi Guys

I had a phone call yesterday, a lady has had a new 3 piece suite, 3 weeks ago, cost over £2000. She has spilt Tea tre candle wax on it. She used the conventional way to remove the wax by using brown paper and an iron.
Trouble is she went in with it on a very hot steam, and was left with a lighter patch where the wax was. It doesnt help the fact that it is a burgandy colour.
Now, i havent got a clue, as yet what the fabric is, but i'm going out to see it at 12pm today.
I am presuming that it has suffered colour loss because of the heat.
Can any of you experts give me any indication on how to handle the situation when i get there?  If it is colour loss, is it reversable?
I have not as yet attended a colour repair school, so if it could be repaired i wouldnt have a clue  how to repair it anyway.
Any help on this would be very much appreciated.

Ian     

[stevegunn]

Insurance springs to mind

[ian richards]

Steve

My thoughts exactly!!

[Derek]

Hi

There is no mention of the type of fabric....

Could it be a pile fabric which has been flattened by the heat and is now reflecting more light?

Derek

[ian richards]

Derek

The reaon that there was no mention of the fabric is because, i was only going by a telephone conversation, however i have just returned and you are totaly correct in your assumption. It is a cotten chenile fabric, and because of the heat, it had not only lost the texture but lightned the colour aswell, to be honest it looked a mess, what a shame

Ian
     

[Neil Gott]

It might be best for the lady to see if a local uphosterer can replace the damaged section. Being a new suite, the manufacturer may have sufficient fabric in stock. Colour match might be a problem, but worth a try.

Do you know an upholsterer that you could recommend?

 

[ian richards]

Neil

Thats what i did. The customer is ringing me back to day, to let me know what her insurence company said