Hi Ian, if someone is going to change their reliable conscientious window cleaner (me or you) because some else comes round and offers to do it for £10 instead of £12, or whatever, then they are not worth having as a customer. Regarding customers dictating price, I dictate the price, the other day I said £16pm thinking I was being generous, they said our last window cleaner charged £8. I just walked away after politely explaining the situation. Regarding dole bludgers, sod them, decent customers wouldn't even speak to them let alone allow them to clean their windows.