[gwrightson]

I was wondering how you all answer the question some custys ask you ?

" How long will it take to do the job " or similar phrase  .

I used to answer. with the  .  2hrs    or 4 hrs   ect ect, depending obviously on the task in hand, i felt that some custys reactions, were occasionaly expecting it to take longer.

I now find that saying "  I have to allow  up to 3 hrs or 5 hrs etc  far better .
i dont feel quite so guilty of finishing before the time i had mentioned, Allowing been the operative word.

Geoff

[JS2]

Hi Geoff

I think they're simply trying to make relevant conversation and any reasonable answer will be OK without consequences.

Regards

Pete (JS2)

[Neil Williams]

If I think a job will take let's say 2 hours then I'll add on 30 minutes either side to cover set up and set down timings. This also allows for a bit of after job chit chat etc. So the customer gets told 3 hours which covers all your time at the property.

[Mike Halliday]

on a suite I will say something like I'm allowing the full morning for your suite, I don't think it will take all morning but I Like to know I don't have to rush off to the next job

often they need to know how long it will take, they might be taking a couple of hours off work or have to pick up the kids from school.

are you worried they might start working out the figures in their heads, he's only going to be an hour and hes charging me £120!!!

Mike

[Andy Foster]

That is exactly what they are doing...

If you are charging £100 for something and it only takes you an hour then they are wondering about how much you are earning.
I wouldn't let this put you off though... how often have you taken your car in for a service or repair and it has cost you a couple of hundred quid... it might have only taken them 10 minutes, but that is the going rate so....

It is best not to get into a conversation about insurances, taxes etc, but just to say; that is the price, if you would like to think about it and let me know... blah blah blah

Don't feel like you have to justify your prices, as long as you are comparable to those local to you then you should have no problems

Andy

[David Ware]

You could say, that you are allocating X number of hours for the work. If they ask after completing, say this includes travel to and from there place, enviromently disposing of waste and cleaning machine for next job.
David Ware