When i get his Steve i just write a letter,
To whom it may concern etc, it is my professional opion that the carpet at (address) is damaged beyond repair/uncleanable/was damaged by etc etc. I detail carpet type and methods used (if any) and explain to the best of my ability the reason its is damaged etc?
Ussually more than adaque, i print this on a letterhead
Hope this helps
Dene