Stephen,
The only problem I have had with the upright is that if you pick it up by the top of the machine, rather than by the proper handle, the two halves of the machine can become disconnected. Bit scary when it first happens with the machine switched on as all the dust blows straight up into your face. Soon screws back together though.
Must alter that wording on the website. Originally, we were going to leave all our new customers with a little gift when we finished each clean. We started off leaving a small box of chocolates, a silk flower, a bunch of flowers, but eventually we dropped the idea as it was proving to be too costly.
Glad you like the website - that's another string I have to my bow.
ALAN.