[shammy davis jnr]

do any of you have a basic questionare for your customers to fill out ie was price satisfactory, comments,sugestions,
overall rate of service provided etc nothing to much im going to pick a hundred of my customers at random and mail shot them with one to see just what the reply is like
nice touch but do u think this could open a can of worms ,,
feed back good our bad is  key for me i feel
thanks shammy

[Chris Cottrell]

I think you amswered your own Q. there

Trouble with a capital T

[SparklingWC]

i considered this, but i think the biggest problem is you are asking peopel to pick fault, when now they see no fault you ask them to and most people will find something, and will then think "im not paying £**.** for this job, he does _________ badly and doesnt do ___________" when that is so mino they never noticed it before. 'you could stop damaging my plants with your ladder' 'stop dripping on my door mat' and so on, people will think the work isnt proffesional enough for the proce they are paying. be very careful
the next best thing you could do is slip bis into conversation with different customers ... when talking just mention bits like 'are you happy with my services' or 'how coul di improve' if your having  aconversation the replies will be more light hearted than a written response and so not much thought will go into the overall thing - hence less risk of losing any customers.

[mark dew]

I think it would be a good idea if you were employing people as it would allow you to keep an informal eye on your employees standard of work, without having to do spot checks.
I would avoid at all costs having questions about prices though. This would give the impression to your customers that you are unsure whether you are too expensive (or cheap).
I think getting quotes accepted and retaining customers would tell you all you need to know abpout your pricing, as customers would unlikely fill in a form telling you they think you are cheap.
If you are employing, it could be beneficial to hand these forms out every 6 months or so and maybe offering a 10% discount on that one clean for filling the form in. Otherwise i think the majority wouldn't bother.
Trouble is sometimes you don't know a customer is unhappy until they tell you they don't require your services anymore.