[groundhog]

No I am telling them I respect their wishes, and they like their windows clean, sparkling and DRY!!!!!!!!!!!!!  Maybe yours prefer them wet and dripping? I don't know, perhaps you should ask them

[KarlJones]

funny thing this, the windows round here dry on there own. Do you have to go out then and dry em off everytime it rains where your from?

[groundhog]

A pathetic attempt at a reply like that dosn't even deserve an answer

[KarlJones]

but its true,  if you do not think that leaving wet windows is good enough (and its obvious that you do not) then your basically telling the customer that you do not like the way WFP leaves the windows wet.

Its like your saying "I don't like leaving them wet, but I can only reach the downstairs ones, so I am going to leave the upstairs ones to dry on their own." When what you should be saying is "This is an excellent system and after an hour or so the windows will be sparkling clean and dry".

Anyway, that my point summed up, I know you don't agree and you know your customers much much better than I do so I have no place telling you how to deal with them.

[niceandclean]

I cant see the point in doing the windows downstairs traditional? If your customers are excepting the results wfp upstairs, why on earth would they not except it downstairs? When i changed over to wfp, i went all the way. Im sure if your customers like you and trust you , they would except the downstairs windows being wet for an hour or so, just like the ones upstairs? How many of your customers have actully said, Mr Groundhog i want you to use trad methods downstairs?

[Paul Coleman]

I cant see the point in doing the windows downstairs traditional? If your customers are excepting the results wfp upstairs, why on earth would they not except it downstairs? When i changed over to wfp, i went all the way. Im sure if your customers like you and trust you , they would except the downstairs windows being wet for an hour or so, just like the ones upstairs? How many of your customers have actully said, Mr Groundhog i want you to use trad methods downstairs?

Personally, I only have one job where I agreed to do the down stairs trad.  It's nothing to do with quality.  It's just that the frames let in water.  They don't mind putting up with that upstairs due to H & S but they don't want the ground floor windows letting in water too.  Once I realised the problem and discussed it with the customer, I was happy to oblige but this is only due to the leakage and is exceptional.

[neil100]

WFP downstairs is not even an issue.

If you are useing wfp upstairs you use it downstairs as well, its common sense plus its more profitable for you to use it downstairs.

I have a domestic round. 60% of my customers are not in when I clean them as they work so water is not an issue. By the time they get home its rained and everywhere is wet, or the windows have dried out, or its dark if its winter.

Out of my entire round I have one old lady who does not like wfp, she would like me to clean her house trad, she has upvc frames with no frame issues. I have been back to check my work on this house, they are perfectly cleaned to a sheen that is unmatched with trad methods. She accepts that I wont do them trad and she will not have anyone else clean her windows as they will not get them as clean. She hates all the water dripping.

But that is just one customer on my entire round, The amount of customers who have said to me please dont go back to the old way as been overwhelming.

I think anyone getting hung up about wet windows needs to get a life. You would think it never ever rained in this country of ours.

Whoops its raining again as I type.

Nel.

[groundhog]

I don't see why everyone has got a problem with me cleaning some downstairs windows trad, it's my round after all    I think a lot of it is that people on here refuse to accept that the majority of their customers actually prefer a trad finish, if you don't believe me ask them and see what they say

Anyway in my opinion it is only polite to the customer that if they are in say the kitchen or the living room when I clean these windows that I do them trad, so that they get a nice and instant finish, if you are cleaning monthly then the windows aren't even noticeably that dirty, so they are sitting there happily looking out of the window and along you come and leave their window soaking wet and dripping, which makes the customer unhappy   I prefer my customers to look like this

If the customer is not in then I have no problem using the pole or trad for downstairs depending on how I feel like cleaning them, as for profitability it makes no difference as I can clean just as fast downstairs using trad as I can wfp

[Paul Coleman]

I don't see why everyone has got a problem with me cleaning some downstairs windows trad, it's my round after all    I think a lot of it is that people on here refuse to accept that the majority of their customers actually prefer a trad finish, if you don't believe me ask them and see what they say

Anyway in my opinion it is only polite to the customer that if they are in say the kitchen or the living room when I clean these windows that I do them trad, so that they get a nice and instant finish, if you are cleaning monthly then the windows aren't even noticeably that dirty, so they are sitting there happily looking out of the window and along you come and leave their window soaking wet and dripping, which makes the customer unhappy   I prefer my customers to look like this

If the customer is not in then I have no problem using the pole or trad for downstairs depending on how I feel like cleaning them, as for profitability it makes no difference as I can clean just as fast downstairs using trad as I can wfp

It doesn't matter to me how you choose to do the ground floor windows.  If it is genuinely your choice then no problem.  If you only work that way because your customers insist on it then you may be storing up trouble.  I say this because some customers are "give an inch, take a mile" type people and may want to dictate other things about how you run your business (yes it does happen).
I don't doubt that most customers would prefer to have their windows left dry.  Unlike you, I feel that I can use WFP more quickly than trad on ground floor windows so if I was forced into tradding ground floor it would cost me money.

[twt]

CLEAR VISION are you honestly saying that leaving water on a window cill that isn't properly maintained isn't going to speed the process of rotting up?

[NWH]

It makes no difference leaving water on window sills,it rains on them they also get condensation on them in the winter they get ice on them.It`s called the elements,if we were in a country that had hardly any rain and they had a problem with water on the sills i could understand it but we don`t do we.

[ronnie paton]

i bet the customer wasnt a £5400 job a year like mine!!

[LWC]

CLEAR VISION are you honestly saying that leaving water on a window cill that isn't properly maintained isn't going to speed the process of rotting up?

are you really having a laugh, you sound like one of them customers!! it rains, and rains and rains some more and more and more and a little more rain

are you saying the water doesnt sit on the sills when it rains, in facct theres probably more rain on the sills...

[eddie d]

im with groundhog on this one .
i would say that a majority of custys would prefer if the job was left finished .ie dry .
the cill thing does bother me ,as the water drags the dirt out from the join at the bottom of the window and leaves the cill mucky .where as when doing trad you just wipe it off .
but im not giving up my pole .

[groundhog]

I'm glad somebody else on here is prepared to admit the truth about wfp, yes its a good tool, but like it or not the customers still prefer a trad (dry) finish Good on yer Eddie

[Londoner]

I don't agree about that. A lot of customers couldn't care less. Its us that worrys about the details of WFP v trad.

I was trad for many years and I lost just as many customers with lame excuses and silly complaints in those days as I do now. More in fact.

Grumpy customers are a fact of life. They get fed up and look for some excuse to pack you in. You are often just an avoidable expense that can be done away with but they are not going to say they want to save money are they?

Natural wastage.

[pylofm]

My personal view is that for the most part most customers do not care...they just want the windows cleaned and that is about as much thought that the whole subject is given....I would imagine....breaking pots, damaging plants....collecting in the evenings and disturbing them is more at the top of the list than the methods we use...But as I say just my personal view.

Dave

[groundhog]

Why don't you all just ask your customers what they prefer, and I can assure you that the majority will say that they prefer them clean and dry

[Londoner]

Why would I want to do that? Don't make problems where they don't exist.

You don't see customers going onto websites like this to discuss  how their windows are cleaned do you?

I can't imagine anyone but us gives it a second thought. I'm in business to make money not to clean windows.

[Clear Vision]

I'm in business to make money not to clean windows.

So what do you do for a living?