[Ian Rochester]

We had a big office job on last Sunday, 2 of us going full pelt for 11 hours and there were 4 big water stains from cold water dispensers in various rooms.

Sprayed them with Nemisis, agitated with a brush and extracted with Formula 90 solution, they seemed to come out fine, put the Turbo on them to dry them out.

Back in this Sunday to do another big area, so I'll have a check on them when I go back.

Matt is partly right in that the fact that if you are unable to get a stain out the first time with what you have in the van, then it is unlikely to come out at all.  A second visit is always justified to show integrity in your work.  However, it should be quantified at the time that if this second visit doesn't work then the stain is more than likely permanent and the carpet / tiles will need replacing.

It sounds as though Matt has obviously got that much work that he can pick and choose his customers, most of us unfortunately have to treasure and covet our regular commercial work.

[HQCS (John Kastrian)]

I had one of these last year,leaking water cooler that had been leaking for ages.
Although the carpet,blue office type,cleaned up like new,there was a permanent black watermark around the edge,nothing would shift it.
I put it down to molecular change,similar to plant pot stains,if it won't come out,it won't come out.
I totally agree that you should look after those that look after you,most of our work is on recommendation,and that is how it should be.John

[Steve Chapman]

for those that are interested, i went back to the job one last time and right enough the stain was exactly the same, not shifted  one bit.

i gave it one last go just l/m cleaning and lot of agitation, but could tell that it would not shift, something drastic must've happened and left it very discoloured, i'm certain adhesive from underneath had come through and damaged the carpet.

The puzzling thing was it looked literally just like a water stain that i've done hundreds of times before, but obviously not  :

anyhow the water cooler company has readily offered to cough up,( probably had it happen many a times : ) so customer happy,  And me not going back no more

Unless they have another accident, of course 

regards
steve