Hi Steve,
If you charge a minimum of £20.00 & include VAT, that suggests you cherry pick your clients. I have well over 2000, but I try very hard not to lose any potential new one for any reason. I have to stay price competitive therefore with the one man band.
I am not VAT registered, as I sub the work, but I am thinking about employing. My current structure works, but I don't have the control that I would like.
In this part of the world, I don't know anyone who has the answer. Most businesses as they grow it seems to me eventually lose interest in the low end domestic. I'm looking for a way to build my business focusing on it.