[Tosh]

Shiner,  the Pro-10 looks pretty big?  Will it fit in my pram?

[stevekennedy]

Had this exact problem today. Cleaned first floor flat. DOwnstairs flat took a strop. Tried very hard to placate her. Explained about H&S, Dried her garden seat which had gotten wet. Even bladed the bottom of her windows. (Something I never usually do) The more I did for her, the more irate she became. VERY STRANGE 

One of her windows wasn't closed properly and so a (tiny) drop of water had gotten into the channel of the frame. She claimed that I was "soaking" her flat. I offered to ring her bell first next time so she could close her windows. She slammed the door on me saying she was going to call my "boss". Since I run the company, I thought this might be a laugh. 10 seconds later the call she had placed to our office was patched through to my mobile. Should have seen her face 

What I would like to know is where we stand legally on this issue? If I were to ring her door and she refused to close her windows (Perhaps even opening them wide). WHat could I do? If I were to go ahead and clean the windows, soaking her flat, would we be liable for the damage? COuld she be forced to close her windows?

Any thoughts?

[Adam Boss]

Tosh, Spuce got it right, you said you know the window cleaner so why don't you come to an agreement that you clean the tops  and then he can clean the bottom windows a day later. That way everyone is happy.

Adam

[Tosh]

The more I did for her, the more irate she became. VERY STRANGE 

Any thoughts?

I think she just sounds like a 'not very nice person'; you're only a pooey window cleaner after all - how dare you; and you should make every effort to wind her up as much as you can.

Anyway, for my problem, I've relented and now turn up 15 minutes earlier and then blade off the bottom windows.

They can 'swivel' if they want me to do anymore than that; which includes liaising with the other window cleaner over dates and stuff.

[stevekennedy]

I'll see what I can do to antagonise her as much as possible 

[craig jwc]

I clean some flats where the bottom one doesn't want a w/c.
She asked me to do them a couple of times and each time i went back the following month i got told "Not Today thank you".
So i didn't bother after that.
I still do the flats above and she used to moan about the water running down her windows.
She told me i had to clean hers for nothing or she would phone my boss and tell him how rude i was and refused to clean the windows.
She told me to stand next to her whilst she phoned.
My mobile started to ring so i told her to excuse me for a minute whilst i go outside and answer the phone whist she speaks to the boss.
Well i had a bit of fun on the phone with her and came back a few minutes after the call.
She told me my boss had said that if she thought about it she was getting a free clean with the water washing the dirt from her windows when ther flat above was cleaned.
She finally told me i could go but had complained to my boss about me and he was going to watch me infuture.
She told me that it was understandable how it was my boss that was running this business and not me as he was very polite and explained everything to her whilst i was out talking on the phone.
I could barly keep a straight face.

This week i have had to go look at pricing 10 flats above a pub. I'm going to have a similar problem as the pub uses another wc.
End of the day i am going to clean the flats and not worry about the pub below.
The pub gets cleaned every week and the flats only want doing every 4.

Craig

[marc]

i was cleaning a 2nd floor flat and the women on the first floor was waving at me i thought another customer so stopped turned my radio and water off and all she wanted was to say i was making her windows dirty if she had a window cleaner or they were clean i would understand but her windows and frames were ROTTEN she was trying to get her windows done for free i was shooked cheaky cow i just said it was clean water and carried on working

[JohnL]

Craig jwc -

                        

[trevor perry]

why not just rinse the drips of with the water from the pole at the end of the job then they should dry ok. be polite and say to her to have a look at them when they are dry if they are not good next time you will squeege the water of or if she wants next time her window cleaner comes tell him the problem and that you are willing to buy the job of him so tops and bottoms can be done at same time. i know that sometimes it is really hard to be polite with people that are being unreasonable but i always try to give it a go before resorting to being as nasty as they are.

[* mike RH]

She told me i had to clean hers for nothing or she would phone my boss and tell him how rude i was and refused to clean the windows.
She told me to stand next to her whilst she phoned.
My mobile started to ring so i told her to excuse me for a minute whilst i go outside and answer the phone whist she speaks to the boss.
Well i had a bit of fun on the phone with her and came back a few minutes after the call.
She told me my boss had said that if she thought about it she was getting a free clean with the water washing the dirt from her windows when ther flat above was cleaned.
She finally told me i could go but had complained to my boss about me and he was going to watch me infuture.
She told me that it was understandable how it was my boss that was running this business and not me as he was very polite and explained everything to her whilst i was out talking on the phone.
I could barly keep a straight face.

Top class 

[Helen]

As yours is a commercial job, why not ask the person you have the contract with to have a word and perhaps hand them a written explanation(with your help) of why you use your system and explain that they would be going against H & S to use another method. The idea of buying the donwstairs job is a good one if possible, so what, even if it is less than what you would charge, you would already be there on the spot anyway. so would be making that extra ££ in one hit. Otherwise I would wait for the other cleaner to clean and then go round out of social hours so that no-one sees you, do your clean and then go back and haev a look at the outcome when everything has dried. You then have peace of mind for yourself how the downstairs would turn out even with your dripping water...one way or another

[cherubs cleaning]

do the bottoms for free ,u will soon get it all.


jerry