Hi
Tough one you have there.
As it is white wool and it sounds like the carpet is stuffed anyway, you could Oxibrite it, now I haven't tried that, it is just a suggestion. Anyone who has I'm sure you would be grateful for their input.
Before you obviously attempt such a thing, qualify with the client, get him to sign that he agrees it's doomed anyway and does not hold you responsible for any damage, take before pictures to
A. Cover yourself
B. if it works you have great before & after pictures
Or just walk away from it and tell him to claim on the insurance
As it is wool sounds like it has dyed the fibres anyway, bleaching via Oxibrite may be your only solution. If he does replace it you could also ask for a big sample to experiment on for next time, or offer to do it anyway with a no clean no fee basis, just for the experience, just a few ideas?
Good luck
Regards
Martin
