[windows_chepstow]

I might start to get some of my regular inside-clean-customers to sign a disclaimer!

[Paul Coleman]

broke a pathetic looking eagle ornament once by closing a bathroom window with the pole and the ornament was on the window sill behind it.  I reckon it was worth about £3.95 but she produced a receipt for it for £450 - I reckon she showed me a receipt for a sofa or something cuz this thing was awfully cheap looking.  Still had to pay it though, my insurance excess is £500.

I'm wondering if you got set up there.  Pushing the window shut with a pole will only break something that has been moved from inside to overhang where the glass or frame was.  OK so she is allowed to move her ornamentrs anywhere she wants but some customers seem to forget that there is a shared responsibility sometimes.
Hope you dumped her.

[S.A.J]

I stood on a broom handle today and snapped it, owners wernt in so i put it in the back of the van took it home and put it in my bin.

Im sat here now feeling REALLY guilty

Stuart
SAJ Window Cleaners

[AuRavelling79]

Pulled over a nice ornamental plant pot with my hose and shattered it last year - we agreed to a free clean (£20) - I reckon it would have cost £40 to replace, so I thought it was a reasonable compromise.

[dai]

If I had to pay that much, I'd br tearing my hare out.

[KarlJones]

Have you checked, just for interest, the difference your insurance is going up by?

I just checked for me, with only 1 million and a 250 excess on insured risks website...
Without a claim in 3 years...
Insurer
Groupama Insurance Company Limited
Public liability
£ 65.00

With a claim in the last 3 years...
Insurer
AXA
Public liability
£ 108.00

That is a difference of 43 quid, for three years, 129 quid in total (note this is with 250 excess and only 1 million)

add on your 100 excess. 

This means doing it through the insurance would cost you 229 quid.  Doing it off the insurance would be 275 quid.  It is so close a call I would check up on how much your policy cost will change before claiming.