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Scottish Cleaning Service

  • Posts: 827
Scratches
« on: September 19, 2025, 03:44:35 pm »
Don't know how I managed it but did a first clean last week and left some scratches on the front window when scraping off paint spots. It's a big new glass window and I think the scraper had rust on it. Not that deep, I heard baking soda or toothpaste  can be used to remove them. Any help most welcome.

NBwcs

  • Posts: 1034
Re: Scratches
« Reply #1 on: September 19, 2025, 05:37:04 pm »
Don't know how I managed it but did a first clean last week and left some scratches on the front window when scraping off paint spots. It's a big new glass window and I think the scraper had rust on it. Not that deep, I heard baking soda or toothpaste  can be used to remove them. Any help most welcome.

We're you scraping on wet or dry glass? Never scrape on dry.

Splash and dash

  • Posts: 402
Re: Scratches
« Reply #2 on: September 19, 2025, 06:17:31 pm »
And only scrape in one direction taking the blade off the glass between scrapes don’t use it like a saw

Tam1872

  • Posts: 160
Re: Scratches
« Reply #3 on: September 19, 2025, 10:18:33 pm »
Baking soda and toothpaste won't work so don't waste your time.

You should have told them before you started that you will try get the paint off, but if it causes any scratches you won't be liable.

Since you haven't done that, Google for someone who buffs scratches out of windows.  If it's not a deep scratch then it should be able to be buffed out. Itl cost under £100.

If the scratch is to deep then the your going to have to replace the full unit, and not just the pane you've scratched.

Id get onto your insurance if I were you unless you fancy paying for the full unit to be supplied and fitted yourself.

colin bird

  • Posts: 1263
Re: Scratches
« Reply #4 on: September 20, 2025, 05:36:49 am »
personall i only clean windows and frames with my brush,if theve had building work and theres dry cement or paint left on glass i tell them to get builders to remove it,so it they scratch glass they have to replace it,thats always worked for me and have never had any scratched glass issues to date

Scottish Cleaning Service

  • Posts: 827
Re: Scratches
« Reply #5 on: September 20, 2025, 08:39:48 am »
Don't know how I managed it but did a first clean last week and left some scratches on the front window when scraping off paint spots. It's a big new glass window and I think the scraper had rust on it. Not that deep, I heard baking soda or toothpaste  can be used to remove them. Any help most welcome.

We're you scraping on wet or dry glass? Never scrape on dry.
It was raining and I cleaned the windows and srapped them when wet. I remember at one point I was moving up and down. Thank, because I now realise I should have just moved in one direction and lifted off.

Scottish Cleaning Service

  • Posts: 827
Re: Scratches
« Reply #6 on: September 20, 2025, 08:41:44 am »
And only scrape in one direction taking the blade off the glass between scrapes don’t use it like a saw

Thanks, was in a rush and used the saw motion. Looked great till later on when it dried out.

Scottish Cleaning Service

  • Posts: 827
Re: Scratches
« Reply #7 on: September 20, 2025, 08:46:35 am »
personall i only clean windows and frames with my brush,if theve had building work and theres dry cement or paint left on glass i tell them to get builders to remove it,so it they scratch glass they have to replace it,thats always worked for me and have never had any scratched glass issues to date

Will be taking that approach in future. First time in 6 years so good learning experience. It was bound to happen to me, so will be remembering this especially if I can't repair the glass by polishing them out. Going to try to buff them out because they are not deep. If I can't then going to claim my liability insurance.

Tam1872

  • Posts: 160
Re: Scratches
« Reply #8 on: September 20, 2025, 01:06:04 pm »
You need a grinder that plugs in to a socket and a pad. Battery powered ones don't have enough power.

Always shining

  • Posts: 169
Re: Scratches
« Reply #9 on: September 20, 2025, 02:33:27 pm »
With a concrete cutting disc on it. You won’t notice the initial scratches once you’ve finished with that

dustee

  • Posts: 475
Re: Scratches
« Reply #10 on: September 20, 2025, 08:16:47 pm »
No point in pishing about trying to polish it out , just pass it on to your insurance company and move on

Splash and dash

  • Posts: 402
Re: Scratches
« Reply #11 on: September 20, 2025, 09:07:00 pm »
No point in pishing about trying to polish it out , just pass it on to your insurance company and move on

I expect the  excess on the on the premium will be at least £250 and I doubt a pain of glass will be any ware near that figure , it’s far better paying for it out of your pocket unless it’s a huge piece of glass , you will have to declare the  claim for the next 5 years and the premium will go up as well

Tam1872

  • Posts: 160
Re: Scratches
« Reply #12 on: September 20, 2025, 10:47:39 pm »
No point in pishing about trying to polish it out , just pass it on to your insurance company and move on

I expect the  excess on the on the premium will be at least £250 and I doubt a pain of glass will be any ware near that figure , it’s far better paying for it out of your pocket unless it’s a huge piece of glass , you will have to declare the  claim for the next 5 years and the premium will go up as well

Itl not be one panel. Itl be the full sealed glass unit that will need replacing. Only replacing 1 panels of glass has an effect on the overall seal of the unit. It's not recommended.

Scottish Cleaning Service

  • Posts: 827
Re: Scratches
« Reply #13 on: September 21, 2025, 08:45:30 am »
You need a grinder that plugs in to a socket and a pad. Battery powered ones don't have enough power.

I was just going to use my battery drill. Watched some Utube videos and the optimal speed is 1200rpm. Bit I didn't realise its like sanding wood. Start with heavy grit and then work down to Cerium Oxide Powder to polish it. Me being a joiner means I have plenty of tools to do the job.

Have a few big scratches on my glass patio doors, so going to practice on one of them and see how it turns out, if I can polish them out then I will tackle the window. If I manage it then it will be another service I can offer my customers.

Picked up 3 new jobs yesterday a new score a month clean in the middle of 2 customers I have been cleaning for years. Always wondered why they never asked me to clean them, then the house got sold and new young couple asked me yesterday. Talking to my other customer and now I have the SFG to clean and clear gutters for them and then another job to scrape damaged paint off wall and repaint.

Back out today clearing a block of 4 homes gutters with vac. Tomorrow I am going to buy a 15m Vac hose because my 7.5m hose is far too small. The 2 ton SFG job will pay for the new hose, it looks like the gutter clears have came in early. Since the condition of gutters is in the home report means much more work for us so they can get them down to a number 1 again.

Stuff coming today and tomorrow so will report back when I tackle my patio door scratches.

Scottish Cleaning Service

  • Posts: 827
Re: Scratches
« Reply #14 on: September 21, 2025, 08:54:19 am »
No point in pishing about trying to polish it out , just pass it on to your insurance company and move on

I expect the  excess on the on the premium will be at least £250 and I doubt a pain of glass will be any ware near that figure , it’s far better paying for it out of your pocket unless it’s a huge piece of glass , you will have to declare the  claim for the next 5 years and the premium will go up as well

Already claimed my liability insurance years ago. £100 excess, ladder fell on a new car's bonnet, cost £2,000 to repair it. Best £100 I have ever spent and my liability never went up much. The glass unit is 2.4m by 1.1m in the front room and it will take 2 folk to replace it, so its definitely an insurance job. Don't know if my excess is still the same or went up but will find out pretty soon. The customer was saying they are new windows and after they were fitted, he came home one day and the upstairs inside pane had exploded into hundreds of pieces so it must be toughened glass.

Tam1872

  • Posts: 160
Re: Scratches
« Reply #15 on: September 21, 2025, 12:43:46 pm »
You need a grinder that plugs in to a socket and a pad. Battery powered ones don't have enough power.

I was just going to use my battery drill. Watched some Utube videos and the optimal speed is 1200rpm. Bit I didn't realise its like sanding wood. Start with heavy grit and then work down to Cerium Oxide Powder to polish it. Me being a joiner means I have plenty of tools to do the job.

Have a few big scratches on my glass patio doors, so going to practice on one of them and see how it turns out, if I can polish them out then I will tackle the window. If I manage it then it will be another service I can offer my customers.

Picked up 3 new jobs yesterday a new score a month clean in the middle of 2 customers I have been cleaning for years. Always wondered why they never asked me to clean them, then the house got sold and new young couple asked me yesterday. Talking to my other customer and now I have the SFG to clean and clear gutters for them and then another job to scrape damaged paint off wall and repaint.

Back out today clearing a block of 4 homes gutters with vac. Tomorrow I am going to buy a 15m Vac hose because my 7.5m hose is far too small. The 2 ton SFG job will pay for the new hose, it looks like the gutter clears have came in early. Since the condition of gutters is in the home report means much more work for us so they can get them down to a number 1 again.

Stuff coming today and tomorrow so will report back when I tackle my patio door scratches.

The guy I use always used a grinder with a cord on it. Says battery powered tools don't have enough power for it.

Also if you can get your nail into the scratch then it won't buff out, and itl be a waste of your time.

Id highly recommend getting someone who does this for a living to carry out the job. When you take into consideration the money youl loose trying to buff them out, which will take you treble the time of someone who knows what there doing. It probably works out cheaper paying someone £100 instead of you spending half a day trying to do it.

And even then you might not have done it properly so have to call out someone anyway. It's not ideal but £100 isn't something that's going to keep someone up at night wondering how there going to get it.

Scottish Cleaning Service

  • Posts: 827
Re: Scratches
« Reply #16 on: September 21, 2025, 01:22:38 pm »
You need a grinder that plugs in to a socket and a pad. Battery powered ones don't have enough power.

I was just going to use my battery drill. Watched some Utube videos and the optimal speed is 1200rpm. Bit I didn't realise its like sanding wood. Start with heavy grit and then work down to Cerium Oxide Powder to polish it. Me being a joiner means I have plenty of tools to do the job.

Have a few big scratches on my glass patio doors, so going to practice on one of them and see how it turns out, if I can polish them out then I will tackle the window. If I manage it then it will be another service I can offer my customers.

Picked up 3 new jobs yesterday a new score a month clean in the middle of 2 customers I have been cleaning for years. Always wondered why they never asked me to clean them, then the house got sold and new young couple asked me yesterday. Talking to my other customer and now I have the SFG to clean and clear gutters for them and then another job to scrape damaged paint off wall and repaint.

Back out today clearing a block of 4 homes gutters with vac. Tomorrow I am going to buy a 15m Vac hose because my 7.5m hose is far too small. The 2 ton SFG job will pay for the new hose, it looks like the gutter clears have came in early. Since the condition of gutters is in the home report means much more work for us so they can get them down to a number 1 again.

Stuff coming today and tomorrow so will report back when I tackle my patio door scratches.

The guy I use always used a grinder with a cord on it. Says battery powered tools don't have enough power for it.

Also if you can get your nail into the scratch then it won't buff out, and itl be a waste of your time.

Id highly recommend getting someone who does this for a living to carry out the job. When you take into consideration the money youl loose trying to buff them out, which will take you treble the time of someone who knows what there doing. It probably works out cheaper paying someone £100 instead of you spending half a day trying to do it.

And even then you might not have done it properly so have to call out someone anyway. It's not ideal but £100 isn't something that's going to keep someone up at night wondering how there going to get it.

Thanks, sound advice. Don't know anyone who does it but I will be looking this week if I can't repair my own door scratch. As you say its all the time it takes trying to learn how to do it, never mind buying the stuff in the first place. Will let you all know how I get on.

Splash and dash

  • Posts: 402
Re: Scratches
« Reply #17 on: September 21, 2025, 06:24:32 pm »
No point in pishing about trying to polish it out , just pass it on to your insurance company and move on

I expect the  excess on the on the premium will be at least £250 and I doubt a pain of glass will be any ware near that figure , it’s far better paying for it out of your pocket unless it’s a huge piece of glass , you will have to declare the  claim for the next 5 years and the premium will go up as well

Itl not be one panel. Itl be the full sealed glass unit that will need replacing. Only replacing 1 panels of glass has an effect on the overall seal of the unit. It's not recommended.
I replaced a patio door complete door glassed unit was only £150 including fitting so its worth  paying for it rather than claiming   obviously if it’s 3mx3m  tripped glazed and costs 4k then yes insurance claim

KS Cleaning

  • Posts: 4125
Re: Scratches
« Reply #18 on: September 21, 2025, 09:11:57 pm »
No point in pishing about trying to polish it out , just pass it on to your insurance company and move on
If it’s a basic liability insurance product, chances are it doesn’t cover properties being worked on. Even if it does the time you take the excess into account it’s probably not worth making a claim.

martinw

  • Posts: 253
Re: Scratches
« Reply #19 on: September 21, 2025, 09:24:22 pm »
There are companies that will send an employee to remove scratches  for you. Minimum charge used to be £250 last time builders had to get someone out. Might be cheaper than replacement of a large panel. Phone around subject to your location.