[Status Check]

Lots of peeps not happy.

https://uk.trustpilot.com/review/gocardless.com

Copied and pasted from one of the reviews.

For those interested, there are other services like AccessPay, Eazycollect, Eazipay and London & Zurich are just a few of the other Direct Debit payment collection services available to business users.

ADDITION: You'll be pleased to know that once you get your own Service User Number from your bank, you can move ALL of your customers to a new payment platform in one "mass transfer" which will at least save a huge load of work.

[Status Check]

https://fastpayltd.co.uk/direct-debit-solutions/pricing/

[Richard iSparkle]

For anybody considering other DD options.. I can recommend SmartDebit

I have used them for i think5 years or so now and they are excellent.

great customer service.

the only disadvantage is it doesn't integrate with cleaner planner currently

[Crystal-clear]

For anybody considering other DD options.. I can recommend SmartDebit

I have used them for i think5 years or so now and they are excellent.

great customer service.

the only disadvantage is it doesn't integrate with cleaner planner currently

so you use these not GC like most?

[Richard iSparkle]

For anybody considering other DD options.. I can recommend SmartDebit

I have used them for i think5 years or so now and they are excellent.

great customer service.

the only disadvantage is it doesn't integrate with cleaner planner currently

so you use these not GC like most?

yes i do. i've never used GC.

i was planning on switching to GC next year because it integrates with CP.

that plan is on hold now

[nathankaye]

Am I missing something or perhaps looking at the wrong structure.
It shows a monthly subscription plus 20p per transaction which would make it more expensice than gocardless anyway.

[Clever Forum Name]

I've had some prices sent over and GoCardless is pretty much the cheapest, its only 20p a transaction 

[Status Check]

GoCardless is 20p plus 1%

Twice as expensive as SmartDebit on a £20 house.

[Richard iSparkle]

GoCardless is 20p plus 1%

Twice as expensive as SmartDebit on a £20 house.

if anyone does get in touch with SmartDebit as a result if you could mention Richard from iSparkle recommended them that would be great. Thanks

[nathankaye]

From what i saw, its £30 per month subscription.  So thats the equivalent of 150 clients per month on D/D with gocardless and then the same 20p transaction.   Then a one off £200 set up fee, so that can be taken into account in calculations as well.
The main difference is that gocardless is 1% charge on top. So it depends on your prices and how many clients you have on GoCardless.   

So if you have more than 150 clients on D/D and your min price is £20 then this seems a good option
Yet donyou have to get all your clients to sign a new mandate?

[Richard iSparkle]

From what i saw, its £30 per month subscription.  So thats the equivalent of 150 clients per month on D/D with gocardless and then the same 20p transaction.   Then a one off £200 set up fee, so that can be taken into account in calculations as well.
The main difference is that gocardless is 1% charge on top. So it depends on your prices and how many clients you have on GoCardless.   

So if you have more than 150 clients on D/D and your min price is £20 then this seems a good option
Yet donyou have to get all your clients to sign a new mandate?

sorry not sure if thats a question for me?

all our new customers have to setup a DD yes. we do it over the phone or they do it online

OR do you mean if you switch DD provider will your customers have to signup to a new mandate?

the answer to that Q is no. you can get the new provider to switch your clients over.

brilliant eh!

thats another adv of DDs by the way... if you move banks (to get new client offers) all you need to do is tell your DD provider to pay the money into a different account. your customers won't notice a thing, and you can switch and get free banking

[The Jester of Wibbly]

Remember that increasing commission values does not meet matching normal inflation rates.

They get their inflation increases when the value of the transaction increases with inflation, not the commission percentages.

[Soupy]

For anybody considering other DD options.. I can recommend SmartDebit

I have used them for i think5 years or so now and they are excellent.

great customer service.

the only disadvantage is it doesn't integrate with cleaner planner currently

Gocardless is going to be £300+ more a month for me. Yes, it's convenient but I'm guessing it's only going to be an hour or so a month extra processing time if I shift to SmartDebit.

I know £300 an hour isn't great by CIU standards but still...

[Smudger]

For anybody considering other DD options.. I can recommend SmartDebit

I have used them for i think5 years or so now and they are excellent.

great customer service.

the only disadvantage is it doesn't integrate with cleaner planner currently

Gocardless is going to be £300+ more a month for me. Yes, it's convenient but I'm guessing it's only going to be an hour or so a month extra processing time if I shift to SmartDebit.

I know £300 an hour isn't great by CIU standards but still...

 

[Soupy]

I see they've started responding to the negative reviews...

https://uk.trustpilot.com/review/gocardless.com

[Crystal-clear]

I see they've started responding to the negative reviews...

https://uk.trustpilot.com/review/gocardless.com

Yeah Basically they're saying it's been eight years since they've increased their prices.

You know what guys I actually think it's reasonable
I'm not saying I'm happy to pay more.
But don't you think some of us are acting like those customers who aren't happy with a 50p or £1 price increase after 2 years? On a £10 job every 3 years £1 is about £13.00 today. They're increasing by 20p over 8 years on say a £10 job.. the percentage of increase by a window cleaner is higher then what they are increasing. I hope this makes sense what I'm trying to say.

In a nutshell upping  prices after 8 years by such a small amount isn't really that much to worry about.
If it does bother you that much  just pass the cost on I really think no one's going to complain if you announce a 20 pence increase to a £10 job likewise 40p to a £20.

By the time they want to increase prices again in another 8 years by the looks of things you would have increased probably two or 3 times..

[Soupy]

I see they've started responding to the negative reviews...

https://uk.trustpilot.com/review/gocardless.com

Yeah Basically they're saying it's been eight years since they've increased their prices.

You know what guys I actually think it's reasonable
I'm not saying I'm happy to pay more.
But don't you think some of us are acting like those customers who aren't happy with a 50p or £1 price increase after 2 years? On a £10 job every 3 years £1 is about £13.00 today. They're increasing by 20p over 8 years on say a £10 job.. the percentage of increase by a window cleaner is higher then what they are increasing. I hope this makes sense what I'm trying to say.

In a nutshell upping  prices after 8 years by such a small amount isn't really that much to worry about.
If it does bother you that much  just pass the cost on I really think no one's going to complain if you announce a 20 pence increase to a £10 job likewise 40p to a £20.

By the time they want to increase prices again in another 8 years by the looks of things you would have increased probably two or 3 times..

Double your prices tomorrow.

See how that goes.

[Crystal-clear]

I see they've started responding to the negative reviews...

https://uk.trustpilot.com/review/gocardless.com

Yeah Basically they're saying it's been eight years since they've increased their prices.

You know what guys I actually think it's reasonable
I'm not saying I'm happy to pay more.
But don't you think some of us are acting like those customers who aren't happy with a 50p or £1 price increase after 2 years? On a £10 job every 3 years £1 is about £13.00 today. They're increasing by 20p over 8 years on say a £10 job.. the percentage of increase by a window cleaner is higher then what they are increasing. I hope this makes sense what I'm trying to say.

In a nutshell upping  prices after 8 years by such a small amount isn't really that much to worry about.
If it does bother you that much  just pass the cost on I really think no one's going to complain if you announce a 20 pence increase to a £10 job likewise 40p to a £20.

By the time they want to increase prices again in another 8 years by the looks of things you would have increased probably two or 3 times..

Double your prices tomorrow.

See how that goes.

Lol yeah from that point of view.they could have charged an extra 2 pence. But I has been 8 years if they upped every year could have added to the same.looks like a mistake people will only notice the hike

[nathankaye]

Speaking from a one man bands, point of view.  Im not worried as it is quite a simple fix.  I will either get a handful  of new customers on a 4 wkly rota and that will contribute to the extra charge. 

Unlike in our trade, where normally we give one clean in advance that the next clean is increased to X amount.  We have been given adequate notice to plan and decide what we wish to do.  Therefore my 2nd option is simply to notify the customers of a 50p increase per clean which will cover the 20p increase and still make a profit 😁🍻
Simples, regardless of what size your company is

[The Jester of Wibbly]

You should not increase commission prices, not the same as inflation increases.