[jonboywalton75]

Wasn't one of my old custies was it Josh?

[AuRavelling79]

A double glazed unit replaced will cost rather more than £50. Probably the wrong side of £150 by someone who does it for a living even if it's not toughened glass.

[jo5hm4n]

Wasn't one of my old custies was it Josh?

Haha, was waiting for you to pipe up.  Funnily enough as it goes it was!  Of all the customers and the windows ive done in the last 6 years this is the first time being accused of scratching glass though.  You had any experiences with this Jon?

[jo5hm4n]

A double glazed unit replaced will cost rather more than £50. Probably the wrong side of £150 by someone who does it for a living even if it's not toughened glass.

Can you give me any advice on how to sign off my email you have a great way of wording things.  I have copy and pasted the Gardiner paragraphs stating that it is not possible to scratch the glass with their brushes, and i've also copied what you said stating we do not believe we are the cause of the scratches.  Not sure how to end the email.  Still want to try and come off as a professional, but at the same time, having a firm point of - well we don't believe it's our fault, your move what are you going to do now?

Never been in this situation before, want to maintain a professional reply via email in the best possible way.

[Smudger]

A double glazed unit replaced will cost rather more than £50. Probably the wrong side of £150 by someone who does it for a living even if it's not toughened glass.

Double glazed units are really cheap - its only the glass not frame and fitting - takes less than 5 mins for them to pop the seal drop out the glass stick the new unit in

Anywho, tackle the problem as you see best mate ( even tho no one here is a legal expert so take which advice suits you )

I'm not knocking you or even claiming you did it ( or rather the staff member ) merely giving an alternative view

Darran

[AuRavelling79]

Therefore, in view of the above, I/my operative/employee did not cause the scratches to your glass.

Yours sincerely,

[Kev Martin]

I have never cleaned a window in my life using a WFP.  So unable to comment on the cause of the scratching.  I do however, have a lot of experience with customers,  who sometimes try it on, then,  then there are those who are genuine.

Firstly, I think you are taking this too personally and you are allowing yourself to be wound up by the customer because of his general demeanour and attitude!  Would you be the same if the customer was a gorgeous girl living on her own and was always pleasant?  My resolution would be, as follows,  be pleasant, tell him you will get it sorted, whether it’s £50 or £150! just write it off, claim it as a tax deductible expense on you books and forget it. 
If you pursue the matter and he wins, which I can tell you he almost certainly will because your insurance would pay out rather than start an expensive legal fight over what is a paltry sum.  Then, should you lose,  you need to consider if you have an excess on your policy to pay (if so how much) then probably a rise in Premium next year.  In my opinion just not worth the agro over the sums involved.  But ultimately your decision.

Kev

[jonboywalton75]

Wasn't one of my old custies was it Josh?

Haha, was waiting for you to pipe up.  Funnily enough as it goes it was!  Of all the customers and the windows ive done in the last 6 years this is the first time being accused of scratching glass though.  You had any experiences with this Jon?

I bet i can guess who it was as well
Guy bout 70 lives in a cul de sac off the main road in N...... Hall???

Bit of a grump

I have had an experience of this with an Asian lady,
I just denied it and she dropped the accusation.
She just didn't like me, ( not everyone does😱)
some people just try it on

if ive guessed right i dont think he's got many friends in the village and Facebook shouldn't be a problem, hopefully anyway.
hope you go on ok

[jo5hm4n]

Wasn't one of my old custies was it Josh?

Haha, was waiting for you to pipe up.  Funnily enough as it goes it was!  Of all the customers and the windows ive done in the last 6 years this is the first time being accused of scratching glass though.  You had any experiences with this Jon?

I bet i can guess who it was as well
Guy bout 70 lives in a cul de sac off the main road in N...... Hall???

Bit of a grump

I have had an experience of this with an Asian lady,
I just denied it and she dropped the accusation.
She just didn't like me, ( not everyone does😱)
some people just try it on

if ive guessed right i dont think he's got many friends in the village and Facebook shouldn't be a problem, hopefully anyway.
hope you go on ok

Hi Jon, yes you have got it spot on it is the chap who lives close to the main road.  He's never been chatty with me ever, he always kind of talks down to me, and all hes ever done is say when you used to clean he thought you would skip window on purpose!  He has said this to me about a dozen times.

Basically it's time he got dropped so perfect timing i think?  Will send him over his email shortly!

I like your approach with the asian lady

 

[dazmond]

in that case then.....a threat of extreme violence should be enough.....

by the way the scratches in the pic dont look like they could be caused by WFP....

[jo5hm4n]

in that case then.....a threat of extreme violence should be enough.....

by the way the scratches in the pic dont look like they could be caused by WFP....

Cheers Daz, thats what i was thining too! 

[jonboywalton75]

Wasn't one of my old custies was it Josh?

Haha, was waiting for you to pipe up.  Funnily enough as it goes it was!  Of all the customers and the windows ive done in the last 6 years this is the first time being accused of scratching glass though.  You had any experiences with this Jon?

I bet i can guess who it was as well
Guy bout 70 lives in a cul de sac off the main road in N...... Hall???

Bit of a grump

I have had an experience of this with an Asian lady,
I just denied it and she dropped the accusation.
She just didn't like me, ( not everyone does😱)
some people just try it on

if ive guessed right i dont think he's got many friends in the village and Facebook shouldn't be a problem, hopefully anyway.
hope you go on ok

Hi Jon, yes you have got it spot on it is the chap who lives close to the main road.  He's never been chatty with me ever, he always kind of talks down to me, and all hes ever done is say when you used to clean he thought you would skip window on purpose!  He has said this to me about a dozen times.

Basically it's time he got dropped so perfect timing i think?  Will send him over his email shortly!

I like your approach with the asian lady

 

Yes Josh, just deny it and forget him.
I remember that the only time he spoke to me was to brag about his prowess in the aviary photographic field.
He was a real bundle of laughs.
Grumpy as well.
You seem to be doing well businesswise, so it's not all bad eh!!!
 Oh and he used to accuse me of missing his side window as well😜

[jonboywalton75]

in that case then.....a threat of extreme violence should be enough.....

And here's me thinking you were professional Daz😱

[davids3511]

Wasn't one of my old custies was it Josh?

Haha, was waiting for you to pipe up.  Funnily enough as it goes it was!  Of all the customers and the windows ive done in the last 6 years this is the first time being accused of scratching glass though.  You had any experiences with this Jon?

I bet i can guess who it was as well
Guy bout 70 lives in a cul de sac off the main road in N...... Hall???

Bit of a grump

I have had an experience of this with an Asian lady,
I just denied it and she dropped the accusation.
She just didn't like me, ( not everyone does😱)
some people just try it on

if ive guessed right i dont think he's got many friends in the village and Facebook shouldn't be a problem, hopefully anyway.
hope you go on ok

Are you sure you don't remember that scratch being there the first day you cleaned them yourself?

[G Griffin]

Wasn't one of my old custies was it Josh?

There's the culprit, there ^^^.

[jonboywalton75]

Wasn't one of my old custies was it Josh?

Haha, was waiting for you to pipe up.  Funnily enough as it goes it was!  Of all the customers and the windows ive done in the last 6 years this is the first time being accused of scratching glass though.  You had any experiences with this Jon?

I bet i can guess who it was as well
Guy bout 70 lives in a cul de sac off the main road in N...... Hall???

Bit of a grump

I have had an experience of this with an Asian lady,
I just denied it and she dropped the accusation.
She just didn't like me, ( not everyone does😱)
some people just try it on

if ive guessed right i dont think he's got many friends in the village and Facebook shouldn't be a problem, hopefully anyway.
hope you go on ok

Are you sure you don't remember that scratch being there the first day you cleaned them yourself?

Come to think of it😉😉😉😉

[jonboywalton75]

Wasn't one of my old custies was it Josh?

There's the culprit, there ^^^.

Alright i own up
It was me😩😩

[jonboywalton75]

Wasn't one of my old custies was it Josh?

Haha, was waiting for you to pipe up.  Funnily enough as it goes it was!  Of all the customers and the windows ive done in the last 6 years this is the first time being accused of scratching glass though.  You had any experiences with this Jon?

I bet i can guess who it was as well
Guy bout 70 lives in a cul de sac off the main road in N...... Hall???

Bit of a grump

I have had an experience of this with an Asian lady,
I just denied it and she dropped the accusation.
She just didn't like me, ( not everyone does😱)
some people just try it on

if ive guessed right i dont think he's got many friends in the village and Facebook shouldn't be a problem, hopefully anyway.
hope you go on ok

Are you sure you don't remember that scratch being there the first day you cleaned them yourself?

That reminds me Dave, we'll have to get together for a nice breakfast in Lymm again soon eh!!!! 🌮🍔🌮🍔🌮

[John Mart]

A double glazed unit replaced will cost rather more than £50. Probably the wrong side of £150 by someone who does it for a living even if it's not toughened glass.

£210 for a small one recently.

[Soupy]

Wasn't one of my old custies was it Josh?

There's the culprit, there ^^^.