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Simon Trapani

  • Posts: 1460
Re: Lee Pryor Q&A
« Reply #100 on: February 14, 2019, 08:22:29 pm »
I think round software was a big game changer. I use aworka personally.

Lee, do your guys carry ladders for access to flat roofs etc? We still have a handful of houses where we have to get a ladder off where we can't get an angle for a particular window. I don't like to leave it though. But I also hate getting ladders off.

I know you do extras, but do you clean any inside work?

Do you not clean any commercials and if not why? Personally I can't stand shops these days nut not even care homes or similar?


Lee Pryor

  • Posts: 2285
Re: Lee Pryor Q&A
« Reply #101 on: February 14, 2019, 10:35:33 pm »
I think round software was a big game changer. I use aworka personally.

Lee, do your guys carry ladders for access to flat roofs etc? We still have a handful of houses where we have to get a ladder off where we can't get an angle for a particular window. I don't like to leave it though. But I also hate getting ladders off.

I know you do extras, but do you clean any inside work?

Do you not clean any commercials and if not why? Personally I can't stand shops these days nut not even care homes or similar?

Yes all our vans have large 3 section ladders as well as small telescopics and some have A frames and step ladders, so a mix

Yes we do extras and yes we do insides (double outside price) we hate them though!

we do very very few commercial jobs and no shops at all. Heres why..... I want everything on dd and commercial jobs dont want to pay that way. I find that these days theres not much more money in commercial, if any so why have them and then have to wait 30/60 days to get paid when I can just get 5 or 10 more houses on dd instead. The very few commercial jobs we have (about 10) are very well priced and very good payers. If a commercial job calls our office for a quote the very first thing we now ask is will you pay by our dd system? No..... then goodbye. Same attitude with domestics. We wont add anything to our round now thats not dd paid.
The best way to predict the future is to create it.

Status Check

Re: Lee Pryor Q&A
« Reply #102 on: February 15, 2019, 06:51:29 am »
Hello Lee,

I see that you still accept card payments on your website. Will this be phased out or are you still going to keep offering this payment method?

Simon Trapani

  • Posts: 1460
Re: Lee Pryor Q&A
« Reply #103 on: February 15, 2019, 08:21:03 am »
Lee, do you get many texters drop out with short notice or is it in your T & C’s they will pay full price? I only employ one & our texts go out at 6.30pm but often I’ll get cancelations late at night or early morning & it really messes up the planned worksheets. Often it’s too late to reorganise leaving us short.

Crystal-clear

  • Posts: 3029
Re: Lee Pryor Q&A
« Reply #104 on: February 15, 2019, 08:41:11 am »
Lee, do you get many texters drop out with short notice or is it in your T & C’s they will pay full price? I only employ one & our texts go out at 6.30pm but often I’ll get cancelations late at night or early morning & it really messes up the planned worksheets. Often it’s too late to reorganise leaving us short.
Yes this is a good question. Along with this one I want to ask. Obviously you get a lot of customers how on Earth do you handle that. What is they all want to be in what if they want that awkward v-lux cleaned that you can't reach from the ground what if they refuse to unlock the gate how do you handle it unlike Simon says a new job text back and says no thanks try tomorrow.
I'm guessing you told them it's direct debit we put you on the list you have to unlock your gate if there's no Gate access and it's a through the house job how do you handle the pesky parts of the job.

On a smaller scale when canvassing it's different as you see the job you see everything and you can refuse or could access or people that are too picky on timing but someone who calls from the leaflet just want the whole thing done sometimes.

Ooooooog

  • Posts: 1083
Re: Lee Pryor Q&A
« Reply #105 on: February 15, 2019, 08:52:27 am »
Yo Lee.

How do risk assess hoses crossing pavements etc, how do your guys ‘manage’ the risk?

Thanks.

STEVE-UK

  • Posts: 1608
Re: Lee Pryor Q&A
« Reply #106 on: February 15, 2019, 09:24:55 am »
When vehicles are due for maintenance or repair,

 does -
1. garage collect and delivers,
2. you pay employees to drop off and collect van,
3. give your employees the spare van and you take the van yourself,
4.other

jonboywalton75

  • Posts: 2175
Re: Lee Pryor Q&A
« Reply #107 on: February 15, 2019, 09:47:45 am »
Yo Lee.

How do risk assess hoses crossing pavements etc, how do your guys ‘manage’ the risk?

Thanks.

Just a wild guess here😂😂😂😂

CONES maybe!!!!!

Lee Pryor

  • Posts: 2285
Re: Lee Pryor Q&A
« Reply #108 on: February 15, 2019, 10:02:59 am »
Simon and crystal clear. re texts and access

We text everyone at 7pm from cleaner planner. Customer cannot text back, but we still get the odd messer email or call in the morning. Depending on the reason we may or may not let them cancel on the day. We stand our ground with customers, which as I said before can seometimes lead to a meltdown by the customer which leads to a bad google review. we find that explaining things clearly at the start helps this. I also have a very black and white attitude when it comes to being messed around, Im very quick to drop people that mess us in any way. We drop loads for lots of reasons, just replace. Had one yesterday, she moans about something litterally every time, Ive had enough of hearing it, dropped.

When it comes to access this is a converstaion we have with every new customer, we do not take on a customer that either has no back access or is unwilling to leave it open after getting a text. Of course theres always a few every day that just forget in that case we get a ladder out and go over the gate. If the cleaner cant or wont do that (up to them) then its front only for half price, If the customer does this too much we call them with a warning.
The best way to predict the future is to create it.

Lee Pryor

  • Posts: 2285
Re: Lee Pryor Q&A
« Reply #109 on: February 15, 2019, 10:05:18 am »
When vehicles are due for maintenance or repair,

 does -
1. garage collect and delivers,
2. you pay employees to drop off and collect van,
3. give your employees the spare van and you take the van yourself,
4.other

Hi Steve

I take the vans to the local Renault main dealer which happens to be a 5min drive away, my office manager drives her car to bring me back and the same on collection. We currently dont have a spare so if a van is off the road the cleaner "sits out" on full pay.
The best way to predict the future is to create it.

Lee Pryor

  • Posts: 2285
Re: Lee Pryor Q&A
« Reply #110 on: February 15, 2019, 10:12:50 am »
Hello Lee,

I see that you still accept card payments on your website. Will this be phased out or are you still going to keep offering this payment method?

Yes we still have paypal. For the last 3 years we only take on people that use gocardless. Of the customers we had before this they can still pay by either paypal or over the phone to the office with a card. We have been trying to change them over and phasing out other methods during  that time. We no longer take cheques or cash. we have about 300 not on dd now , these are the hardcore lot that really dont want to change over. At some point in the next year or so I will give them the ultimatum, change or goodbye. I dont really want to loose most of them so timing will be important when I do this but 100% gocardless is one of our business goals we are working towards.
The best way to predict the future is to create it.

Simon Trapani

  • Posts: 1460
Re: Lee Pryor Q&A
« Reply #111 on: February 15, 2019, 10:19:13 am »
I’ve found this thread really helpful. Food for thought. Thanks Lee.

KS Cleaning

  • Posts: 3883
Re: Lee Pryor Q&A
« Reply #112 on: February 15, 2019, 12:01:55 pm »
When vehicles are due for maintenance or repair,

 does -
1. garage collect and delivers,
2. you pay employees to drop off and collect van,
3. give your employees the spare van and you take the van yourself,
4.other

Hi Steve

I take the vans to the local Renault main dealer which happens to be a 5min drive away, my office manager drives her car to bring me back and the same on collection. We currently dont have a spare so if a van is off the road the cleaner "sits out" on full pay.
Is that a days holiday pay or a full days pay for doing nothing?

Lee Pryor

  • Posts: 2285
Re: Lee Pryor Q&A
« Reply #113 on: February 15, 2019, 12:39:52 pm »
When vehicles are due for maintenance or repair,

 does -
1. garage collect and delivers,
2. you pay employees to drop off and collect van,
3. give your employees the spare van and you take the van yourself,
4.other

Hi Steve

I take the vans to the local Renault main dealer which happens to be a 5min drive away, my office manager drives her car to bring me back and the same on collection. We currently dont have a spare so if a van is off the road the cleaner "sits out" on full pay.
Is that a days holiday pay or a full days pay for doing nothing?

Full pay for doing nothing it is not 1 of their holiday days. Wouldnt be fair otherwise
The best way to predict the future is to create it.

Lee Pryor

  • Posts: 2285
Re: Lee Pryor Q&A
« Reply #114 on: February 15, 2019, 12:52:05 pm »
Right Im off to the new forrest for a weekend with the Mrs so wont be here to answer questions but keep them coming and I will try to catch up when Im home! Its a lovely day............. Think I will have the roof down for the drive.
The best way to predict the future is to create it.

Soupy

  • Posts: 19326
Re: Lee Pryor Q&A
« Reply #115 on: February 15, 2019, 01:04:43 pm »
No spares?

I have two spare vans.
Every line of serious work that I have written since 1936 has been written, directly or indirectly, against totalitarianism and for democratic socialism, as I understand it - George Orwell

Soupy

  • Posts: 19326
Re: Lee Pryor Q&A
« Reply #116 on: February 15, 2019, 01:07:13 pm »
I have a question...

Are any of your employees aware of your online persona?

Are any of them on CIU?
Every line of serious work that I have written since 1936 has been written, directly or indirectly, against totalitarianism and for democratic socialism, as I understand it - George Orwell

John Mart

Re: Lee Pryor Q&A
« Reply #117 on: February 15, 2019, 01:18:04 pm »
I have a question...

Are any of your employees aware of your online persona?

Are any of them on CIU?
What about yours?

Soupy

  • Posts: 19326
Re: Lee Pryor Q&A
« Reply #118 on: February 15, 2019, 01:49:24 pm »
I have a question...

Are any of your employees aware of your online persona?

Are any of them on CIU?
What about yours?

No.
Every line of serious work that I have written since 1936 has been written, directly or indirectly, against totalitarianism and for democratic socialism, as I understand it - George Orwell

Dry Clean

  • Posts: 8426
Re: Lee Pryor Q&A
« Reply #119 on: February 15, 2019, 01:50:57 pm »
I have a question...

Are any of your employees aware of your online persona?

Are any of them on CIU?

I'm sure there are but would you admit it if you where one of them ?