UK Window Cleaning Forum > Window Cleaning Forum

do you text ALL your customers the night before?

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dazmond:
new video posted by darren at greenpro cleaning on youtube saying he texts ALL his customers the night before regardless of whether there is access issues or not....

thoughts guys?do you do the same?

Spotfree:
Just the ones that need it, some people never go anywhere and are always home with cash in hand. Some people prefer not to be bothered by it.

Shrek:
No not all , I’ve just had a bit of a clear out too . A few customers that needed to be in and it wasn’t convenient 3 times in the last 8 months.... dumped. Feel much better now  ;D

Smudger:
None.

They get a next clean date at the time of the clean - we stick to that date and the customers are trained well enough to leave gates unlocked.

also - to be fair out here very few people have locked gates or no access and those that do have given us a key or the code

Darran

High-Tower:
Yeah, nearly everyone has a lock or a bolt on the gate at least. And I’d rather people cancelled by text the night before than when i am already there working, or just deciding they didn’t want it done and they don’t want to pay.

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