[Marc Stock]

Personally; i can see where she is coming from. The mistake is you gave her too much information; going on holiday.

I disagree... 99%+ of customers would fully understand and would be happy to have their windows cleaned after his return from holiday. If they can't understand they can look for another window cleaner IMO.

Im not saying she is in the right. I am simply saying i can see where she is coming from.

If holiday wasnt mentioned at all; I guarantee she would have probbably just gone with the next available date given to her.

[Shrek]

She can’t expect him to cancel his holiday, she’s being ridiculous

[dazmond]

Personally; i can see where she is coming from. The mistake is you gave her too much information; going on holiday.

And unfortunately some people do view that telling them you are choosing to go on holiday over providing a service to them is unprofessional and bad customer management.

We all need holiday; but you dont need to tell her that. You should have said sorry the nearest date i have is xxx or something to that effect. And just leave it at that.

I had a lady just the other week ask if i could do a special one extra inside & out clean. The nearest dates i had available were the end of this month; she text back saying that she needed it done before Saturday; it was already Wednesday.  Problem wad. I had other plans; motorcycle related riding down to bognor on the Friday and weekend; but i didn't say sorry cant do it as im taking the bike down to bognor for a blast and a pie with my fellow bikers; thats information she doesn't need to know. I just said sorry please refer to last text, nearesr date as it stands is xxx.

everyone deserves a holiday.....id tell her the truth....sod making up lies just in case  i upset  a customer.......most customers are reasonable creatures.....the ones that arent get dumped....thats the beauty of running your own business...you can do what you want....

[Stoots]

I understand where marc is coming from, but i think there is a difference between telling a customer im going on a family holiday for a week or two than saying no sorry cant be arsed that day i fancy going to the pub or out on my bike.

I actually think saying you are going on holiday sounds a bit more friendly and less cold than "sorry my next available date is"...

Anyone that begrudges someone a holiday is complete (insert bad word).

I actually cant believe the cheek of the woman. 

[The Jester of Wibbly]

Sorry Mark I don't agree buddy.

There is nothing wrong with saying your on annual leave as this is totally normal activity that 99.9% respect as they too would expect the same in return.

Any company no matter the size have no issues telling a customer their rep is on annual holiday at the moment.

Agree there are times you don't need to go into detail with personal stuff or anything too private including bike riding.

[AuRavelling79]

Honesty always.

Dear Mrs. Lady,

I shall not be cleaning your windows on Julember 32nd as I am having one off. My plans for the day are as follows.

10.00 a.m.  Roll out of my pit and wander downstairs for a full English breakfast with lashings of toast and coffee while I watch some gurlie presenter banging on about house prices or antiques on the televisual feast that is available on the BBC2 channel.

11.00 a.m. Have a shower and get dressed to ride my motorcycle to the seaside. Have a blast but strictly adhering to all speed limits (yeh right) through the English countryside.

1.00 p.m.  Arrive at Weston-superior-Mud at for a saunter along the pier and a light gamble on shove-ha'penny and the slot machines.

2.00 p.m  Quaff a few jars of lemonade (yeh right) and grab a bag of chips to eat sitting on the sea wall staring out at the expanse of mud towards Tosh's house in Chepstow.

2.30 p.m. Using the 20p telescope on the promenade I espy Tosh taking photos of Wor Lass (or is it Jen the bunny-boiler?) in rather compromising circumstances until the shutter goes down and I haven't any 20p's left.

3.00 p.m Use the slot machines to try and win some 20p's to use the telescope again. Fail.

3.30 p.m Ride home  and crash out on the sofa from all that sun, sea and soda pop.

5.30 p.m. Have tea. (Boiled potatoes, lamb and 2 veg with gravy and mint sauce followed by salted caramel ice cream.)

Due to the above I cannot clean your windows today.

Yours truly,



Paul Wibble
Window Cleaner to the Gentry

[The Jester of Wibbly]

Honesty always.

Dear Mrs. Lady,

I shall not be cleaning your windows on Julember 32nd as I am having one off. My plans for the day are as follows.

10.00 a.m.  Roll out of my pit and wander downstairs for a full English breakfast with lashings of toast and coffee while I watch some gurlie presenter banging on about house prices or antiques on the televisual feast that is available on the BBC2 channel.

11.00 a.m. Have a shower and get dressed to ride my motorcycle to the seaside. Have a blast but strictly adhering to all speed limits (yeh right) through the English countryside.

1.00 p.m.  Arrive at Weston-superior-Mud at for a saunter along the pier and a light gamble on shove-ha'penny and the slot machines.

2.00 p.m  Quaff a few jars of lemonade (yeh right) and grab a bag of chips to eat sitting on the sea wall staring out at the expanse of mud towards Tosh's house in Chepstow.

2.30 p.m. Using the 20p telescope on the promenade I espy Tosh taking photos of Wor Lass (or is it Jen the bunny-boiler?) in rather compromising circumstances until the shutter goes down and I haven't any 20p's left.

3.00 p.m Use the slot machines to try and win some 20p's to use the telescope again. Fail.

3.30 p.m Ride home  and crash out on the sofa from all that sun, sea and soda pop.

5.30 p.m. Have tea. (Boiled potatoes, lamb and 2 veg with gravy and mint sauce followed by salted caramel ice cream.)

Due to the above I cannot clean your windows today.

Yours truly,



Paul Wibble
Window Cleaner to the Gentry

Love it 

[C & S]

My response would be:

c u next tuesday

[Missing Link]

She might've been joking.  It's sounds like something I'd say (in jest).

Or she's drunk or has mental health problems.

[Marc Stock]

Hahahhaahah.

 

[Walter Mitty]

Personally; i can see where she is coming from. The mistake is you gave her too much information; going on holiday.

I disagree... 99%+ of customers would fully understand and would be happy to have their windows cleaned after his return from holiday. If they can't understand they can look for another window cleaner IMO.

Im not saying she is in the right. I am simply saying i can see where she is coming from.

If holiday wasnt mentioned at all; I guarantee she would have probbably just gone with the next available date given to her.

I would follow your example, Marc, by giving her the date of her next clean.

April 25th,  2077

[Jsw window cleaning]

Had a customer text last night to telling me in no polite terms that I need to come on a certain particular date for the next clean.
 
I apologised and said I would be away on my annual family holiday on thay date.

She then sent a rude message telling me thats bad customer service and that I should put customers demands first.

How do I respond to that?

 (and no she was not jesting either.  Its her character all over  having aways looked down on me in the past).

Other than apologising again and recommending she finds someone else I can't see what else to say.   I fact I am a little gob smacked.

Just had a customer call me the other week, they were due a clean on the 18th. They called to say they wanted me on the 26th 27th or 28th. I said I won't be in the area that week but would be the week after. He said that's fine, end if call. Got a call in the 2nd week the day I had scheduled his clean to say not to bother, he's got a new cleaner that will do as and when he wants. Not too fussed. I got no time for people like that.