[paul alan]

Anyone else not being able to access their cleaner planner?

[p1w1]

All fine here.

[Soupy]

No problems here either.

[paul alan]

Cant access anything to do with them here, can you put the contact number please.

[dazmond]

no probs here either....try restarting your devices first....

[paul alan]

phone app wont sync and desktop site saying unable to access??

Rest of the internet is fine.

Can someone put a contact number up?

[Robert2k]

Not working for me also.

[p1w1]

Dont think there is one, try contacting them through their website, they're usually pretty quick to reply

[Marc Stock]

This is why i dont pay or use third party database services.

[paul alan]

Dont think there is one, try contacting them through their website, they're usually pretty quick to reply

Cant Access anything to do with cleaner planner over the web, all says the same thing. Cannot access.

[paul alan]

Just sent an email to them and they have responded office hours are 8 till 5 but if you need emergency help like if you cannot access your account click here.

That doesn't work either?

Not a great situation this, I'm a night before txt'er.

[dazmond]

Just sent an email to them and they have responded office hours are 8 till 5 but if you need emergency help like if you cannot access your account click here.

That doesn't work either?

Not a great situation this, I'm a night before txt'er.

have you tried restarting your phone again?it usually sorts any sync problems out mate........

[The Jester of Wibbly]

Exactly the reason why I refuse to use cloud based database.   

[paul alan]

Just sent an email to them and they have responded office hours are 8 till 5 but if you need emergency help like if you cannot access your account click here.

That doesn't work either?

Not a great situation this, I'm a night before txt'er.

have you tried restarting your phone again?it usually sorts any sync problems out mate........

yes mate, I restarted my laptop and phone but no joy.

Everything else is fine, Rob Morgan has just emailed saying he is looking into it. Waiting on a reply now.

[Marc Stock]

So your business is at the mercy of someone else. Whom also has information on all your customers.

[p1w1]

So your business is at the mercy of someone else. Whom also has information on all your customers.

Well sometimes you have to way up the pro's and cons with these things. I was also dubious about using cloud based software but thats the way it is nowadays and for me the pro's definitely outway the cons regarding window cleaning software, Its just not financially viable anymore for software developers to make programs that are not cloud based especially when it comes to added/updating features.
in all fairness it seems cleaner planner have responded very quickly to solve the issue.

[paul alan]

So your business is at the mercy of someone else. Whom also has information on all your customers.

Well sometimes you have to way up the pro's and cons with these things. I was also dubious about using cloud based software but thats the way it is nowadays and for me the pro's definitely outway the cons regarding window cleaning software, Its just not financially viable anymore for software developers to make programs that are not cloud based especially when it comes to added/updating features.
in all fairness it seems cleaner planner have responded very quickly to solve the issue.

Yes mate they did respond quickly, still waiting for a resolution/reply.

[dazmond]

ive just logged in and out of cleaner planner.everything working fine....strange....

[paul alan]

So your business is at the mercy of someone else. Whom also has information on all your customers.

What are they going to do, copy my exact appearance and van then turn up and do my work?

[dazmond]

Just sent an email to them and they have responded office hours are 8 till 5 but if you need emergency help like if you cannot access your account click here.

That doesn't work either?

Not a great situation this, I'm a night before txt'er.

i always download my next weeks worksheet on the friday before( so if i got any sync problems i could still text the night before)

[paul alan]

Just sent an email to them and they have responded office hours are 8 till 5 but if you need emergency help like if you cannot access your account click here.

That doesn't work either?

Not a great situation this, I'm a night before txt'er.

i always download my next weeks worksheet on the friday before( so if i got any sync problems i could still text the night before)

Cheers for the tip, that's what I'll be doing from now on too.

[Marc Stock]

So your business is at the mercy of someone else. Whom also has information on all your customers.

What are they going to do, copy my exact appearance and van then turn up and do my work?

that is a fantastic idea.   

Look at the end of the day, if it works for you its fine its just my opinion.

However coming from an IT sales background, personally to have my business backed up 'on the cloud' with a third party data center managing that data i feel that its riskier.  Don't believe the rubbish that your data is 100% secure, trust me it isn't. if the data exists, and the cloud has access, it can be cracked, it can be accessed, and your business is exposed to a degree.

Much better to have a stand alone system, stand alone database, isolated from the internet. That way you are 100% secure from online hacking, cracking, and being a willing 'captive' customer. These companies can do anything with your data, even if it just to squeeze more monthly subscription from you, for upgrading to this or that.

[Slacky]

So your business is at the mercy of someone else. Whom also has information on all your customers.

Your business is at the mercy of the water companies and fuel suppliers and the company that made your vehicle for starters. Theres a long line of companies we are all dependant on, those are just for starters.

[Rob @ Cleaner Planner]

Hi all,

Apologies for the inconvenience. While the app is very much online, some users are having trouble accessing it this evening. We're looking into what appears to be a networking issue and will have an update for you as soon as possible.

Thanks,

Rob

[Rob @ Cleaner Planner]

Hi again,

Just a quick update for anyone who was affected by this issue but didn't email in (everyone who did we've spoken to personally). This issue has now been resolved. It was a temporary networking/DNS issue that was unfortunately beyond our control. We had a workaround at the ready (by way of a temporary URL) which we fortunately didn't need as everyone who replied is now able to access the software. If you are still experiencing any issues please email us at support@cleanerplanner.com.

Thanks,

Rob

[paul alan]

Thanks Rob.

[Dane]

All was working for me, slightly late I know but just saying I think it’s a great app. Can see what people say about the con’s but as someone else also said; the pro’s out way it.

If Lee Doesn’t mind using it for his round that is exceptionally more larger then mine and worth a lot more to any hacker, then I trust my round is safe 😂

[Rayleigh Window Cleaning Services]

Cheers Rob, as usual sorted very swiftly .